Troubleshooting
Problem
Resolving The Problem
Collect the following information for profile issues:
- If you are using the Profile Creation Wizard, try recreating the problem using the command line script to see whether a different result is obtained. More information can be found in the Knowledge Center, the manageprofiles command.
If you are using the command line approach, send support the exact command you are running from the command line and any response files used or input files (such as a port definition file). Screen prints of information displayed can also be useful in making a problem determination, provide if possible.
- Run the collector tool from the root WebSphere Application Server installation, not from a profile.
- Gathering information with the collector tool - Version 8.5
- Gathering information with the collector tool - Version 9.0
- Send the following file:
install_root/properties/profileRegistry.xml
- Follow instructions to send diagnostic information to IBM support.
- What is the exact error that you are encountering when running the manageProfiles command?
- What type of profile are you creating? dmgr, appserver, custom, proxy..etc. Is the issue only with this specific type of profile creation or does it fail while attempting to create any other type of profile?
- What type of authority does the user have?
Windows (Administrator or Non-Administrator)
Unix (Root or Non-Root) - Is this a Traditional WebSphere (stand-alone) installation or a stack product that bundles with WebSphere?
- Are there any WebSphere Application Server folders that reside outside of
(for example, profiles folder)? - Are you having issues with manageProfiles command line syntax? If so, try downloading and using the interactive tool:
Using the "Manage Profiles Interactive" tool to create new profiles in WebSphere Application Server
https://www.ibm.com/support/pages/using-manage-profiles-interactive-tool-create-new-profiles-websphere-application-server
For a listing of all technotes, downloads, and educational materials specific to Profiles, search the WebSphere Application Server support site.
Related information
Submitting information to IBM support
Steps to getting support for WebSphere Application Server
MustGather: Read first for WebSphere Application Server
Troubleshooting guide for WebSphere Application Server
To diagnose or identify a problem, it is sometimes necessary to provide Technical Support with data and information from your system. In addition, Technical Support might also need to provide you with tools or utilities to be used in problem determination. You can submit files by using one of the following methods to help speed problem diagnosis:
- Service Request (SR)
- FTP to the Enhanced Customer Data Repository (ECuRep)
MustGather: Read first for WebSphere Application Server
Administrative console problem Cluster ripple start problem Deployment problem Discovery problem on Deployment Manager Discovery problem on Node Agent JMX problem Start problem Stop problem System administration problem WASService problem (Windows only) WSAdmin problem
Related Information
Was this topic helpful?
Document Information
Modified date:
20 November 2023
UID
swg21196228