IBM Support

MustGather: Administrative console problems in WebSphere Application Server

Troubleshooting


Problem

Collecting data for problems with the administrative console in IBM WebSphere Application Server V8.5.5, and V9.0. Gathering this information before you call IBM support can help familiarize you with the troubleshooting process and save you time.

Resolving The Problem

  • Read first and MustGathers
  • Exchange data with IBM Support

    To diagnose or identify a problem, it is sometimes necessary to provide Technical Support with data and information from your system. In addition, Technical Support might also need to provide you with tools or utilities for you to use during problem determination. You can submit files by using one of following methods to help speed problem diagnosis:


  • Collecting data manually
    • If you cannot log in to the administrative console
      1. Stop the dmgr process in federated environment or stop the server in a stand-alone Application Server process.
      2. Backup and remove the logs in the following directories:
        profile_root/logs/server_name
        profile_root/logs/FFDC
      3. Edit the server.xml file located in the following directory:
        profile_root/config/cells/cell_name/nodes/node_name/servers/server_name/
      4. Perform one of the following actions:
        • image 12973 If WebSphere Global Security is not enabled, change the following trace specification:
          • From: 
            startupTraceSpecification="*=info"
          • To: 
            startupTraceSpecification="*=info:com.ibm.ws.management.*=all:com.ibm.ws.sm.*=all:Webcontainer=all:Webui=all"
        • image 12974 If WebSphere Global Security is enabled, change the following trace specification:
          • From: 
            startupTraceSpecification="*=info"
          • To: 
            startupTraceSpecification="*=info:Webui=all:com.ibm.ws.management.*=all:com.ibm.ws.sm.*=all:Webcontainer=all:SASRas=all:com.ibm.ws.security.*=all:SSL=all:com.ibm.websphere.wim.*=all:com.ibm.wsspi.wim.*=all:com.ibm.ws.wim.*=all"
      5. Save the changes.
      6. Run one of the following commands:
        startServer server_name
        -or-
        startManager
      7. Try to log in to the administrative console to reproduce the problem.
        image 12975 Note to try a different type of browser.
      8. Run the collector tool on the Network Deployment (for federated environment only) or base Application Server profiles.
      9. Follow directions in MustGather: Read First to open a case and send data to IBM® Support.
      10. Follow instructions to send diagnostic information to IBM support.
    • If you can log in to the administrative console
      1. In the administrative console, expand the Troubleshooting section, then click Logs and Trace
      2. Click the link for your server or dmgr where administrative console is running.
      3. Click Change Log Detail Levels, then click the Runtime tab.
      4. Perform one of the following actions:
        • image 12973 If WebSphere Global Security is not enabled, change the following trace string:
          • From: 
            *=info
          • To: 
            *=info:com.ibm.ws.management.*=all:com.ibm.ws.sm.*=all:Webui=all
        • image 12974 If WebSphere Global Security is enabled, change the following trace string:
          • From: 
            *=info
          • To: 
            *=info:com.ibm.ws.management.*=all:com.ibm.ws.sm.*=all:com.ibm.ws.security.*=all:Webui=all
      5. Click Apply.
      6. Repeat the administrative console step to reproduce the problem.
      7. Run the collector tool on the Network Deployment (for federated environment only) or base Application Server profiles.
      8. Follow directions in MustGather: Read First to open a case and send data to IBM® Support.
      9. Follow instructions to send diagnostic information to IBM support.
     
    For further details about setting up trace on your application server or dmgr, see Setting up a trace in WebSphere Application Server.

    What to do next
    Once you collected the preceding information, you can begin Analyzing the data, or simply submit the diagnostic information to IBM support.

    For a listing of all technotes, downloads, and educational materials specific to the administrative console, search the WebSphere Application Server support site.

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Document Information

Modified date:
01 May 2023

UID

swg21199337