Japan

General contact information

General inquiries

Tel: 81-3-6667-1111
E-mail: webmaster@jp.ibm.com
www.ibm.com/jp/ja/

Address

IBM Japan Ltd
19-21 Nihonbashi
Hakozaki-cho Chuo-ku
Tokyo 103-8510
Japan

Support

Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

• Open Service Request

IBM Software Support
AIX, OS/400
Tel: 0120-557-931¹

WebSphere, Lotus, Information Management (DB2, Optim, Guardium, Informix, solidDB, DataStage, CDC, MDM, Netezza), Tivoli, Industry Solutions (FileNet, Sterling Commerce, Unica, OmniFind, Content Manager, WTX), Business Analytics (Cognos, SPSS), Security Systems Products (Access Manager, Identity Manager, Directory Server, QRadar, and zSecure families), Vivisimo (InfoSphere Data Explore)²
Tel: 0120-557-971¹

s/390 Platform (Operating System and Middleware)
Tel: 0120-03-7777¹

Rational
Tel: 0120-016-190¹

Security Systems - Proventia family
Tel: 0120-557-971¹ (Technical support)
Tel: 03-5740-4065 (HW sendback)
Tel: 03-5740-4040 (HW onsite)
Tel: 03-5487-3810 (24H HW onsite)

AppScan Family
Tel: 0120-016-190¹

IBM DMS Softek Support
Toll Free: 010-800-667-63835

Platform Computing
Tel: 03-5643-6135 Off-shift Sev1 - Only support by English using SR tool.
Please create new SR or update existing SR by English and then call
+1-905-948-4297 with PMR number.

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.
 

¹ Toll Free number only valid for calling from Japan.
² The reception desk is carried out in Japanese, but the technical support (callback) is carried out in English.  For SR, Please fill in the inquiry contents in English.