General contact information
General inquiries
Tel: 03-6667-1111
E-mail: webmaster@jp.ibm.com
www.ibm.com/jp/ja/
Address
IBM Japan Ltd
19-21 Nihonbashi
Hakozaki-cho Chuo-ku
Tokyo 103-8510
Japan
Support
Technical Support
Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
Rational Support
Toll Free: 0120-016-190
IBM Software Support
(Information Management, Cognos,Tivoli and WebSphere)
- IBM 0120-557-971 (Prime Shift)
Tel: 0120-557-985 (Off Shift with Severity 1)
Datastage,Information Server
Tel: 0120-025-051
Informix
Tel: 0120-068-633
Lotus
Tel: 0120-057-123
FileNet Support
Tel: 001-010-800-0880-8800 (If using KDD telecom provider)
Tel: 0061-010-800-0880-8800 (If using JT-IDC telecom provider)
Tel: 0041-010-800-0880-8800 (If using JT telecom provider)
Tel: 0033-010-800-0880-8800 (If using NTT telecom provider)
IBM DMS Softek Support
Toll Free: 010-800-667-63835
Customer support
Contracts, orders status, delivery, inventory, invoices and payments.
Tel: 0120-04-1992