General contact information

General inquiries

Tel: 81-3-6667-1111
E-mail: webmaster@jp.ibm.com


IBM Japan Ltd
19-21 Nihonbashi
Hakozaki-cho Chuo-ku
Tokyo 103-8510


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
IBM Hardware Support
Tel: 0120-34-00001
Tel: 043-333-3037

IBM Software Support
AIX, OS/400
Tel: 0120-557-9311

WebSphere, Lotus, Information Management (DB2, Optim, Guardium, Informix, solidDB, DataStage, CDC, MDM, Netezza), Tivoli, Industry Solutions (Daeja, FileNet, Sterling Commerce, Unica, OmniFind, Content Manager, WTX), Business Analytics (Cognos, SPSS), Security Systems Products (Access Manager, Identity Manager, Directory Server, QRadar, and zSecure families), Vivisimo (InfoSphere Data Explore), Platform Computing2
Tel: 0120-557-9711

s/390 Platform (Operating System and Middleware)
Tel: 0120-03-77771

Tel: 0120-016-1901

Security Systems - Proventia family
Tel: 0120-557-9711 (Technical support)
Tel: 0570-200-467 (HW exchange)

AppScan Family
Tel: 0120-016-1901

IBM DMS Softek Support
Toll Free: 010-800-667-63835

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.

1 Toll Free number only valid for calling from Japan.
2 The reception desk is carried out in Japanese, but the technical support (callback) is carried out in English. For SR, Please fill in the inquiry contents in English.