General contact information
General inquiriesTel: 81-3-6667-1111
AddressIBM Japan Ltd
Technical SupportElectronic service requests can be submitted for hardware or software under warranty or with a support contract.
WebSphere, Lotus, Information Management (DB2, Optim, Guardium, Informix, solidDB, DataStage, CDC, MDM, Netezza), Tivoli, Industry Solutions (FileNet, Sterling Commerce, Unica, OmniFind, Content Manager, WTX), Business Analytics (Cognos, SPSS), Security Systems Products (Access Manager, Identity Manager, Directory Server, QRadar, and zSecure families), Vivisimo (InfoSphere Data Explore)2
s/390 Platform (Operating System and Middleware)
Security Systems - Proventia family
Tel: 0120-557-9711 (Technical support)
Tel: 03-5740-40653 (HW sendback)
Tel: 03-5740-40403 (HW onsite)
Tel: 03-5487-38103 (24H HW onsite)
IBM DMS Softek Support
Toll Free: 010-800-667-63835
Tel: 03-5643-6135 Off-shift Sev1 - Only support by English using SR tool.
Please create new SR or update existing SR by English and then call
+1-905-948-4297 with PMR number.
1 Toll Free number only valid for calling from Japan.
2 The reception desk is carried out in Japanese, but the technical support (callback) is carried out in English. For SR, Please fill in the inquiry contents in English.
3 Planned to change to 0570-200-467 an April 1 2014 at 10am