Deliver extraordinary experiences

Customer expectations for electronics start with superior performance. The emergence of the “Internet of Things” provides enormous opportunities to differentiate device experiences with transformational services. IBM Commerce Solutions can help you translate device and customer data into an always-on engagement that delivers the right experience at just the right moment, building unbreakable bonds.

Openmatics

“With our online application store running on a SoftLayer cloud platform, we have the flexible, security-rich solution we need to accommodate our business…”

See how IBM Commerce solutions helped Openmatics create a flexible online marketplace to give customers easier access to applications for their open telematics platform.

Media-Saturn

More than 40 percent of online customers now choose in-store pickup instead of waiting for delivery.

See how Media-Saturn implemented an omni-channel strategy to boost online sales and create more opportunities for customer engagement.

IBM Commerce solutions portfolio for electronics

Marketing

Digital Marketing

I want to quickly design and automate consistent digital customer experiences.

Lead management

I want to capture, qualify and nurture leads.

Customer experience analytics

I want to understand the what, why and how of my customers’ behaviors.

Journey design

I want to collaborate across my team to design and improve customer experiences.

Omni-channel marketing

I want to acquire and grow customer relationships online and offline.

Real-time personalization

I want to dynamically serve up relevant content, offers and recommendations.

Customer analytics

Customer experience analytics

I want to understand the what, why and how of my customers’ behaviors.

Social analytics

I want to capture and analyze social media opinions and trends about my business.

Predictive analytics

I want to anticipate customer needs and prepare in advance to meet them.

E-Commerce & Merchandising

B2C Commerce

I want to engage seamlessly across all channels for a better customer experience.

B2B Commerce

I want to deliver a unique brand experience that makes selling effortless.

Omni-channel merchandising

I want better customer insights to maximize sales, profits and loyalty.

Procurement

Enterprise source to pay

I want to optimize the value chain to reduce costs and drive revenue growth.

Enterprise contract management

I want to ensure compliance, control risk and maximize financial performance.

Payments

Commercial payments

I want real-time transactions for commercial payments.

Retail payments

I want superior payment experiences for customers quickly and easily.

B2B Integration

B2B integration

I want to securely execute B2B processes with my global business community.

Managed file transfer

I want to make sure my data exchanges are fast, reliable and secure.