IBM named a leader in Gartner’s Magic Quadrant for Intelligent BPM Suites, 2019

IBM named a leader in Gartner’s Magic Quadrant for Intelligent BPM Suites, 2019 Get the report


IBM® Business Automation Workflow is a key capability of IBM Cloud Pak® for Business Automation. It unites information, processes and users to help you automate digital workflows on premises or on cloud. Create workflows that increase productivity, improve collaboration between teams, and gain new insight to resolve cases and drive better business outcomes.


Integrated process and case management

Consolidate and standardize task work for easier prioritization. Combine process-centric and case-centric work in repeatable business workflows to meet wider enterprise needs.

Improved customer service

Expedite client engagement by providing workflow participants and case workers with access to systems, information and analytics. Speed transactional workflows and case resolutions.

Enhanced decision making

Use built-in visibility and powerful analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.

Manageable initial startup costs

Start projects small with low startup costs and a subscription-based consumption model, then grow and scale smoothly from initial project to enterprise-wide program.

Self-service portal

Get easy access to the development, testing and runtime environments within Business Automation Workflow on Cloud.

Which option is right for you?

Cloud Express edition

Low-cost entry point to get started in the cloud

Cloud Enterprise edition

Scalable experience to start or expand workflow capabilities into the cloud

Express edition

Perpetual license-based entry point solution, ideal for initiating workflow projects

Enterprise edition

Perpetual license-based,enterprise-grade solution

Next Steps