Rich is a senior executive at IBM Consulting® with more than 30 years of experience leading large-scale, customer-centric transformation initiatives for organizations around the world. He collaborates with clients to reimagine customer and employee experiences by using design, digital technologies, AI and data-driven insights, helping organizations achieve sustainable growth and measurable business value.

 
Experience and areas of expertise

Throughout his career, Rich has led global teams responsible for designing and implementing enterprise-wide transformation programs across industries. His extensive experience spans customer experience, employee experience, CRM, digital commerce, design strategy and AI-powered business transformation. He is recognized for helping organizations create modern, connected experiences that drive business performance while exceeding client expectations.