IBM Sovereign Support
IBM Sovereign Support is purpose‑built for organizations where data sovereignty and national trust are taking on increasing importance. Unlike global support models, support delivery including management, diagnostics, escalations, and tooling access is performed by personnel aligned with sovereign operational controls.
Overview
- Sovereign Support offers unique technical support delivered by resources who are legally authorized to work in the region of Client's in-region IBM Customer Number (ICN)
- Sovereign Support prioritizes data sovereignty through region-based case management processes for Client's diagnostic data
Value
- Support where regional locality is needed to meet client sovereignty policies
- In-region support case handling, by personnel and data handling
Eligible Products
- IBM Sovereign Core
Eligible Support Regions
- European Union (EU)
Sovereign Core support case guidelines
- For Sovereign Core Sovereign Support, support cases must be opened against IBM Sovereign Core via IBM Support
- When uploading files, the naming convention must be "TS######_DATE_TIME.[ext]"
- When uploading data, it is recommended to upload de-identified log files
- Diagnostics must be uploaded only via the secure link provided by the support engineer
Note: Catalog Products not eligible for Sovereign Support
Prerequisites
- Active IBM Subscription & Support (S&S) or Sustained Support
Pricing & Ordering
- For Sovereign Support assistance, please contact your Sales Representative or your Subscription & Annuity Representative