Clients for Life: IBM Software Support - Base, Extended, Sustained

Clients for Life: IBM Software Support and Services help protect your software investment throughout the entire product lifecycle. See for yourself.

Review the IBM Product Lifecycle

Explore Product Lifecycle Support Offerings.

IBM Software Subscription & Support (Base Support)

Renewable S&S provides real-time access to new software versions, releases, and fixes plus 24x7x365 technical support to help maximize software performance.

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Extended Support

Ideal when the software you are using has reached its Base Support completion date – provides you more time to migrate to a newer version, release or modification (VRM) on your schedule.

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Sustained Support

Essential when you are running the last supported version, release or modification (VRM) of software withdrawn from marketing – provides up to 5 additional years of IBM Support to plan for what's next.

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Compare Support Offerings

	S&S (Base)	Extended	Sustained
Prerequisites	Product License	S&S or Sustained	Product License
Length of time	2/3/5 years (based on Lifecycle)	4 years (1+3)	5 years
New Defect Support	Yes	Critical Defect Support 1st year only	No
Enhancements	Yes	No	No
New Security Updates	Yes	1st year ONLY	No
Existing Fixes (FixCentral)	Yes	Yes	Yes
Documentation: Usage, how-to’s, self-help information	Yes	Yes	Yes
Unlimited Technical Support Case Access	Yes	Yes	Yes

Pricing & Ordering

For Extended and Sustained Support assistance, please contact your Subscription and Annuity Representative. You can also use the email addresses provided below for assistance:

Resources

IBM Product Support Lifecycle IBM offers expanded support options for select software programs - Announcement Letter Passport Advantage IBM Software Subscription and Support Advanced Support Terms Extended and Sustained Support Terms

Overview Three Support Offerings

Clients for Life: IBM Software Support - Base, Extended, Sustained