Warranty Service Providers - IBM BladeCenter and System x

Troubleshooting

Problem

General links for dealers and business partners

Resolving The Problem

General subsystems
System management subsystems
Networking subsystems
Internally managed storage subsystems
Externally managed storage subsystems
Tape drive systems
BladeCenter subsystems
High availability clusters
OS - Linux subsystems
OS - Microsoft Windows subsystems
OS - VMware
OS - Other subsystems
General technical information

General subsystems
Link	Description
Support for IBM System x	The IBM support site for xSeries and System x servers
Support for IBM BladeCenter	The IBM support site for IBM Blade servers
PDSG and HMM	Get your Problem Determination and Service Guide or Hardware Maintenance Manual (for older products)
Simulators	This links you to simulators for many servers and options like RAID controllers and System Management devices
System x Support Repository	This source provides you with pictures, schematics and specifications
System x Reference (xREF)	This source provides you with pictures, schematics and specifications like CPU, memory and OS
System x - Software and Device drivers	Lookup what the current version of driver and firmware is for your xSeries or System x
BladeCenter - Software and Device drivers	Lookup what the current version of driver and firmware is for your xSeries or System x
UpdateXpress	Effective and simple way to update server firmware and firmware of supported options contained within the server
ServerProven	The IBM ServerProven program validates selected products for compatibility with IBM System x, BladeCenter and xSeries servers
Configuration and Options Guide (COG)	Contains general configuration information about IBM products and supported options
ServerGuide	IBM server installation assistant that simplifies the process of installing and configuring IBM System x, eServer xSeries and BladeCenter servers
OS installation matrix xSeries	All available installation documents for xSeries servers
OS installation matrix System x	All available installation documents for System x servers
OS installation matrix BladeCenter	All available installation documents for BladeCenter
Configuration and Options Guide (COG) Download	Contains general configuration information about IBM products and supported options
Product Information	BladeCenter and System x Product Information
Performance and Benchmarks (WW)	Find benchmark results for System x
IBM Hardware configurator	Configure new products. Configure multi-product systems with one racked server or one chassis
IBM Redbooks Internet	Redbooks
IBM System x Redbooks	Redbooks - System x Domain
IBM BladeCenter Redbooks	Redbooks - BladeCenter Domain
IBM System Forum	IBM Systems Forum

System management subsystems
Link	Description
Service Processors Supported	Service Processors Supported in IBM System x Servers
Troubleshooting BMC issue	Troubleshooting BMC issue
IBM RSA Installation Guide	IBM Remote Supervisor Adapter Installation Guide
IBM RSA User's Guide	IBM Remote Supervisor Adapter User's Guide
IBM RSA II User's Guide	IBM RSA II SlimLine and Remote Supervisor Adapter II User's Guide
MPCLI	Management Processor Command Line Interface

Networking subsystems
Link	Description
Troubleshooting Ethernet network	Troubleshooting Ethernet network connectivity issues
PCI Express Gigabit	IBM System x PCI Express Gigabit Ethernet adapters
Broadcom NetXtreme	Broadcom NetXtreme Gigabit Ethernet drivers
Broadcom NetXtreme II	Broadcom NetXtreme II device driver for Microsoft Windows
Broadcom FAQ site	Broadcom FAQ site
Intel I/O AT	Intel I/O Acceleration Technology
Intel Networking support site	Intel Networking support site (Windows)
Intel Gigabit Ethernet Drivers (Windows)	Intel-based Gigabit Ethernet Drivers (Windows)
Intel PRO/1000GT Dual Port	PRO/1000GT Dual Port Server Adapter by Intel
Intel PRO/1000 MT	PRO/1000 MT Ethernet Adapter By Intel (Windows)
Intel PRO/1000 MT Dual Port	PRO/1000 MT Dual Port Server Adapter by Intel
Intel PRO Product Information	Intel PRO Server Adapters Product Information (Windows)
NetXtreme 1000 Ethernet adapters	IBM Network Adapter information - NetXtreme 1000 Ethernet adapters
NetXtreme 1000T Dual Port Ethernet Adapter	IBM Network Adapter information - NetXtreme 1000T Dual Port Ethernet adapter
DS300-DS400 HMM	DS300-DS400 Hardware Maintenance Guide
DS300-DS400 PDSG	DS300-DS400 Problem Determination Guide

Internally managed storage subsystems
Link	Description
ServeRAID software matrix	Current code levels for your ServeRAID controller
ServeRAID adapter Quick Reference	Pictures and specifications of the ServeRAID adapters
Drive state description	Drive state description
SCSI hard drive update program	IBM SCSI Hard Drive Update Program (contains hard drive firmware updates)
SAS hard drive update program	IBM SAS Hard Drive Update Program (contains hard drive firmware updates)
ServeRAID Manager 2.8	Simulator for ServeRAID manager v2.8
ServeRAID Manager 3.5	Simulator for ServeRAID manager v3.5

Externally managed storage subsystems
Link	Description
Storage Support	Storage Support (Note: Requires IBM WebID)
iSCSI-HBA BladeCenter	Overview of the iSCSI HBA BladeCenter
iSCSI-QLogic single port PCIe HBA	Overview of the QLogic iSCSI single port PCIe HBA
iSCSI-QLogic dual port PCIe HBA	Overview of the QLogic iSCSI dual port PCIe HBA
iSCSI-QLogic TOE Expansion card	QLogic iSCSI TOE Expansion card device Drivers - IBM BladeCenter
iSCSI-Adapter drivers for Windows	IBM iSCSI server adapter drivers for Microsoft Windows - IBM System x
iSCSI-Configuration Manager User's Guide	iSCSI Configuration Manager User's Guide
iSCSI-Troubleshooting QLogic	iSCSI Troubleshooting QLogic - problem determination
Emulex 4GB HBA Adapter - Overview	Overview of the Emulex 4Gb HBA
Emulex 4GB HBA Adapter - Device Drivers	Device Drivers of the Emulex 4Gb HBA

Tape drive systems
Link	Description
Tape drive customer responsibilities	Very important customer responsibilities for the usage of tape products
Recommended tape drive media list	Make sure to use the correct tape media in your drive, find out here what is recommended
Manuals, firmware, drivers and diagnostics	Software for tape drives and libraries
Improving tape drive performance	Improving tape drive performance checklist
Tape drive installation	Tape drive installation with troubleshooting tips
Hardware device reference	Tape storage, backup, and information management systems

BladeCenter subsystems
Link	Description
Support for BladeCenter	Main Support BladeCenter Web site (Note: Requires IBM WebID)
Troubleshooting DCCG	Troubleshooting Data Collection Checklist
BladeCenter Information Center	Guide BladeCenter Information Center
Compatibility Matrix - IBM BladeCenter	Compatibility Matrix - Interoperability Guide
Management Module - User's Guide	User's Guide - MM, AMM and Telco MM - IBM BladeCenter Management Module
CLI Reference Guide	Command-Line Interface Reference Guide - IBM BladeCenter Management Module
CLI Reference Guide	Management Module command-line interface reference guide - IBM BladeCenter E, H, T
Products and Technology	Redbooks (sg247523) - IBM BladeCenter Products and Technology
xSeries and BladeCenter Management	Redbooks (sg246495) - IBM eServer xSeries and BladeCenter Server Management
MM Simulator	Management Module simulator
ESM - Overview	BladeCenter Open Fabric (I/O) - Ethernet
FCSM - Overview	BladeCenter Open Fabric (I/O) - Fibre Channel
ESM - User's Guide - Connectivity Module	Connectivity Module User's Guide
ESM - User's Guide - Dlink	4-Port GB Ethernet Switch Module Installation and User's Guide - IBM BladeCenter (Type 8677)
ESM - Overview - Cisco Fiber	Cisco Systems Fiber Intelligent Gigabit Ethernet Switch Module Overview
ESM - Installation Guide - Cisco Fiber	Cisco Systems Fiber Intelligent Gigabit Ethernet Switch Module Installation Guide
ESM - Installation Guide - Nortel	Nortel Networks Layer 2/3 GbE Switch Module Installation Guide
InfiniBand - Overview	BladeCenter Open Fabric (I/O) - InfiniBand

High availability clusters
Link	Description
MS support policy for server clusters	MS support policy for server clusters
MSCS Installation Resources	MSCS Installation Resources
MS How to Install Clustering	How to Install Clustering on a SCSI IBM Server
MS Certified IBM - cluster solution	MS Certified IBM information

OS - Linux subsystems
Link	Description
General Filesystem structure	General Filesystem structure
Red Hat Filesystem structure	Red Hat Filesystem structure
Tuning System x for Performance	Tuning IBM System x Servers for Performance
Linux Performance and Tuning Guidelines	Linux Performance and Tuning Guidelines
Performance White Papers and Redbooks	Performance White Papers and Redbooks
FAQ - Linux problems	FAQ - Linux problems
Common Questions and Misconceptions	Common Questions and Misconceptions
Getting Started With Red Hat	Getting Started With Red Hat
Lotus Domino Performance	Lotus Domino Performance
Domino for xSeries and BladeCenter Tuning	Domino for IBM eServer xSeries and BladeCenter Sizing and Performance Tuning
Performance Monitoring Tools for Linux	Performance Monitoring Tools for Linux
Performance from Red Hat Enterprise	To get the best performance from Red Hat Enterprise Linux
System Tuning Info for Linux Servers	System Tuning Info for Linux Servers
How to install Red Hat Enterprise	Example - How to install Red Hat Enterprise
How to mount filesystems	Example - How to mount filesystems in Linux (General)

OS - Microsoft Windows subsystems
Link	Description
Windows events	Database Windows events
Installing Windows Server 2003 x64 Ed	Installing Microsoft Windows Server 2003 x64 Edition
nLite application	nLite application used to create customized installation
Windows Server 2003 SP Slipstreaming	Windows Server 2003 SP Slipstreaming
Slipstreaming Windows XP SP 2	Slipstreaming Windows XP Service Pack 2
How to slipstream hotfixes	How to slipstream hotfixes
Tuning Windows Server 2003	Tuning Windows Server 2003 on IBM System x Servers
Tuning System x for Performance	Tuning IBM System x Servers for Performance
Performance White Papers and Redbooks	Performance White Papers and Redbooks
Search on tuning and benchmark	Redbook search on tuning and System X Benchmark
Performance	Performance
Domino Sizing and Performance	Domino for IBM eServer xSeries and BladeCenter Sizing and Performance Tuning
Performance and Scalability	Performance and Scalability
Tuning for Windows Server 2003	Windows Server 2003 Performance Tuning Reference
Windows Server 2003 Performance Counters Reference	Windows Server 2003 Performance Counters Reference

OS - VMware
Link	Description
VMware	VMware overview

OS - Other subsystems
Link	Description
Novell Compatibility	Novell NetWare Compatibility Web site
Novell Knowledge base	Novell NetWare Knowledge base
Novell Documentation	Novell NetWare Documentation

General technical information
Link	Description
Customer Replaceable Units (CRU)	Information customers need to know about CRUs
PCI Database	Lookup the vendor for a certain PCI adapter
SCSI Sense & ASC/ASCQ Codes	SCSI/SAS/SATA Sense and ASC/ASCQ code information on T10.org
Stayonline.com	Lookup the different power connectors

Document Location

Worldwide

Operating System

BladeCenter:Operating system independent / None

System x:Operating system independent / None

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Warranty Service Providers - IBM BladeCenter and System x

Troubleshooting

Problem

Resolving The Problem

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