Question & Answer
Question
Answer
Q. Where can I find detailed instructions on how to ftp documentation?
A. The ECuRep Send Data site has details about the DNS hostnames, ip addresses and FTP protocols.
Q. How do I get the instructions for obtaining the necessary IDs?
A. You need to get an IBMid by using the create your IBM account function (if you don't already have one).
You will use the IBMid to generate an IBM Support File Transfer ID (required as of 31 August 2022) to upload and download to the ftp servers. Obtain an IBM Support File Transfer ID by using the File Transfer ID Management app.
High-level steps for using an IBM Support File Transfer ID for authenticating the upload:
|
Protocol |
Browser |
Steps |
|
FTPS / SFTP |
No |
2. Authenticate with the IBMid on ECuRep's site and get a Support File Transfer ID/token. 3. Use the generated ID/token to authenticate to upload documentation. |
|
HTTPS |
Yes |
|
|
HTTP |
No |
Q. Does ECuRep support uploads in a browser?
A. Yes, ECuRep will also support by using an IBM Support File Transfer ID for HTTPS uploads in a browser.
Q. Does ECuRep support security/authentication requirements?
A. ECuRep supports security/authentication requirements by using a list of NEW hostnames:
ftps.ecurep.ibm.com is used for FTPS; that will support authentication using a Support File Transfer ID starting 24 May 2018
sftp.ecurep.ibm.com is used for SFTP; this will also support authentication using a Support File Transfer ID starting 24 May 2018
www.ecurep.ibm.com is used for HTTPS in a browser; this requires IBMid authentication starting 24 May 2018
Q. Do I need anything special to connect to ECuRep with HTTPS?
A. To connect to ECuRep with HTTPS, you need our root certificate in your trust store. That can be downloaded from:
https://dl.cacerts.digicert.com/DigiCertGlobalRootG2.crt
Q. Do I need anything special to connect to ECuRep with FTPS?
A. To connect to ECuRep with FTPS, you need our root certificate in your trust store. That can be downloaded from:
https://dl.cacerts.digicert.com/DigiCertGlobalRootG2.crt
Q. We utilize IBM Blue Diamond Enhanced Secure Support. Do I need to make any changes for Data Privacy and Protection?
A. If you are a Blue Diamond account, no changes are required.
Q. Does this change impact SR or CSP (case) attachments?
A. There is no change required for attaching files using SR or CSP (case).
Frequently Asked Questions & Answers - IBM Z specific
Q. How do I set up FTPS on z/OS?
A. You'll find the steps in this IBM Knowledge Center document: "Steps for customizing the FTP client for TLS"
Q. How can I test my connection to ECuRep to ensure things are configured correctly?
A. To test the process, below is sample Job Control Language (JCL) that will allow you to confirm FTPS, the IBM Support File Transfer ID, and password connect. For security, your credentials can be in a separate dataset concatenated in this manner so they do not appear in the log.
Note: This is just one method we are sharing as an example for handling the IBM Support File Transfer ID and password, but there are other techniques (documented in TCP/IP manuals) that use the userid.NETRC dataset to manage ID/Password for different hosts.
//JOBNAME JOB ....
//******************************************************
//* >>>> use 'caps off' when editing <<<<<
//* Sample GET to test FTPS
//* //SYSFTPD DD statement is the FTP.DATA file with TLS (FTPS)
//* //INPUT DD Dataset hlq.FTPIFNO(IBMXFRID) has IBM Transfer id
//*and password.
//******************************************************
//FTPEXEC PGM=FTP,REGION=5000K,
//PARM=' (EXIT'
//SYSFTPD DD DISP=SHR,DSN=SYS1.TCPPARMS(FTPCDATA)
//SYSPRINT DD SYSOUT=*
//OUTPUTDD SYSOUT=*
//INPUTDD DISP=SHR,DSN=&SYSUID..FTPINFO(IBMXFRID)
// DD *
locsite recfm=fb lrecl=80
cd /toibm/mvs
put samp.txt SAMP.TXT
quit
/*
Dataset referenced above as //INPUT DD: UserHLQ.FTPINFO(IBMXFRID)
; Lines beginning with semicolon (;) treated as comment
; - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
; userid next line
E-IbMxfRUser
; password next line
dDyx-XrqH-1LdA-L6Rp-MFgp
JOB output:
EZA1736I FTP ftps.ecurep.ibm.com (EXIT
EZY2640I Using dd:SYSFTPD=SYS1.TCPPARMS(FTPDROB) for local site configuration parameters.
EZA1450I IBM FTP CS 3.2
EZA1772I FTP: EXIT has been set.
EZA1554I Connecting to: ftps-us.ecurep.ibm.com 52.118.103.99 port: 21.
220-Welcome to the IBM Enhanced Customer Data Repository (ECuRep)
Before using this service refer to the terms of use for exchanging diagnostic
data with IBM (see https://ibm.com/support/docview.wss?uid=ibm10739407)!
For Documentation and FAQ please see the ECuRep homepage
https://ibm.com/support/docview.wss?uid=ibm10739631
LOGIN
user : Ýtransferid¨
password : Ýpassword_of_transferid¨
Please report questions to: contact@ecurep.ibm.com
Connection closed after 15 minutes idle
220 FTPS server ftps.ecurep.ibm.com ready
EZA1701I >>> AUTH TLS
234 AUTH TLS successful
EZA2895I Authentication negotiation succeeded
EZA1701I >>> PBSZ 0
200 PBSZ 0 successful
EZA1701I >>> PROT P
200 Protection set to Private
EZA2906I Data connection protection is private
EZA1459I NAME (ftps.ecurep.ibm.com:GAMARRA):
EZA1701I >>> USER E-IbMxfRUser
331 Password required for E-IbMxfRUser
EZA1789I PASSWORD:
EZA1701I >>> PASS
230-Here you can deliver/get support material to/from IBM.
Directories for:
deliver use command 'cd toibm'
get use command 'cd fromibm'
Please use command 'bin' prior transfer. See special instructions
displayed when changing to the sub directory.
Working directory is "/".
You are logged in as E-IbMxfRUser
230 User E-IbMxfRUser
EZA1460I Command:
EZA1736I cd /toibm/mvs
EZA1701I >>> CWD /toibm/mvs
250 CWD command successful
EZA1460I Command:
EZA1736I locsite cyl pri=500 sec=500 recfm=fb lrecl=1024 blksize=0
EZA1460I Command:
EZA1736I put samp.txt SAMP.TXT
EZA1701I >>> SITE FIXrecfm 4160 LRECL=4160 RECFM=FBS BLKSIZE=24960
500 'SITE FIXRECFM' not understood
EZA1701I >>> PASV
227 Entering Passive Mode (52,118,103,99,254,107).
EZA1701I >>> STOR SAMP.TXT
150 Opening ASCII mode data connection for SAMP.TXT
226 Transfer complete
EZA1617I 4162 bytes transferred in 0.005 seconds. Transfer rate 832.40 Kbytes/sec.
EZA1460I Command:
EZA1736I quit
EZA1701I >>> QUIT
221 Goodbye.
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Document Information
Modified date:
21 August 2025
UID
ibm10749243