HashiCorp support migrates to the IBM Support Site on March 30, 2026

Support Portal Transition Timeline 

• Before March 28, 2026: Continue to use the HashiCorp Support portal.
• Starting March 28, 2026: Register for access to the IBM Support Site.
• As of March 30, 2026: All new cases must be opened on the IBM Support Site. 

What's Changing 

• New Support Portal: Starting March 28, 2026, customers should use the IBM Support Site to submit support cases and view past cases.
• HashiCorp Support Portal sunset: After March 30, 2026, support tickets can no longer be submitted via the HashiCorp Support Portal.
• Historical Ticket Data: Historical ticket data will be migrated to the IBM Support Site. Open tickets will be visible by March 30, and closed tickets will be visible by April 3.
• Privacy Policy: IBM’s privacy policy will now apply to the handling of customer support content and data. 

How to Prepare for the Change 

An IBM ID is required to gain access to IBM’s Support Site. Follow these instructions to create your IBM ID and register for the IBM Support Site.  

1. Create an IBM ID:  

• Access to the IBM Support Site requires an IBM ID. We encourage you to create your IBM ID as soon as possible.
• Please use the same email address that is registered in the HashiCorp Support Portal for your IBM ID. This ensures your account is associated with your migrated support cases.
• Your IBM ID will also give you access to Fix Central (to find fixes & updates to your software) and Passport Advantage (to download software, renew licenses and more). 

2. Register with the IBM Support Site:  

• You may register with the IBM Support Site beginning March 28, 2026, 5am US Pacific Daylight Time.
• Creating an account on IBM’s Support Site will grant you access to open new cases with HashiCorp via the IBM Support Portal, as well as view previous cases.  

3. Access  IBM’s Support Portal to create or view a case: 

• Once you have registered and logged into the IBM Support Portal, you will gain access to your existing cases and be able to open new ones.
• If you are designated as your company’s Support Administrator, you can follow these instructions to add users to your account.
• If you are a Basic User, you can find out who your administrator is in the Support Portal by navigating to the “Manage Support Account” section on the top menu and clicking on “Support Access.” 

4. Additional Resources: 

• Subscribe to product notifications via the ‘My Notifications’ tool
• Review this detailed Getting Started Guide. 

Support During the Transition 

• Between March 28-30, 2026: If you are unable to create an urgent ticket (Production-down or Severity 1) via the IBM Support Site, please contact IBM Support by phone for immediate assistance. Support contact numbers are available in the IBM Directory of worldwide contacts.  

Using the IBM Support Portal 

• Opening a Case: When you open a case, type the HashiCorp product name in the 'Product Information' field.
• Case Resources:
  • Online Articles:
    • How to Open a Support Case
    • How to Update Cases
    • Adding Users To A Case
  • Case Escalation:
    • How to Escalate Cases
  • Video Resources
    • How to Open a Case (4:31 minutes)
    • Profile & Settings (4:08 minutes)
    • Managing Support Access (3:05 minutes)
    • Sorting and Filtering Cases (3:21 minutes) 

Additional Resources  

• Passport Advantage Online (PAO): Overview and login
• Unable to Open a Case Online: Use the Get Help tile on the bottom right of the IBM Support Site to report a problem.
• Unable to Access IBM Support Site: You can open a case by phone using the IBM Directory of worldwide contacts

Update log:

• 2/26/2026 - incorporated updates from HashiCorp team
• 2/16/2026 - made a few updates with links
• 1/7/2026 - minor updates
• 12/17/2025 - published
• 12/09/2025 - Initial draft