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IBM HashiCorp - Consul, Nomad, Terraform, Vault

Product Support Details for IBM HashiCorp - Consul, Nomad, Terraform, Vault

Product List

Supported Language

US English

Contact Information

Create a HashiCorp Support Account: 

Hours of Operation

IBM Support business hours reflect normal country business hours in your time zone. For example, 8:00 AM to 5:00 PM in North America or 9:00 AM to 6:00 PM in some parts of Asia and Europe, Monday through Friday, excluding national or statutory holidays. Off shift hours (for eligible offerings with 24x7 response) are defined as all other hours outside of normal country business hours.

Visit the IBM Support Guide for more details.

Severity Definitions

HashiCorp an IBM Company will use commercially reasonable efforts to respond to cases raised by your authorized contacts within the criteria specified for your offering. Our initial response may result in resolution of your request, or it will form the basis for determining what additional actions may be required to resolve your request. Be sure you and your support professional agree on what the next action is and when the next checkpoint will be. Cases opened outside Business Hours that do not qualify for 24x7 response will be responded to the next business day. 

Escalation Process

If at any point in our service process you feel we are not meeting your needs, you may call our attention to your case.

https://support.hashicorp.com/hc/en-us/articles/115011134227-Engaging-with-HashiCorp-Support 

Enhancement Request Process

Visit the IBM Ideas Portal to view of all of your submitted, voted or commented on ideas for any IBM product supported by an Aha! product portal. 

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Document Information

Modified date:
15 August 2025

Document Number

ibm17184931

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