IBM Support

ECM (Enterprise Content Management) Support Monthly Newsletter (Jan 2025)

Newsletters


Abstract

The ECM Support Monthly Newsletter is your trusted source of support news, including useful tools, important product updates and fixes, upcoming key support dates, top technotes, and more.

Content

Thank you for choosing IBM ECM products. Our worldwide team of support experts is committed to helping you get the most value from your investment in IBM software, hardware, and services. 

This newsletter provides a snapshot of relevant support information for your product, including news, recent technotes, and education resources. You are receiving this newsletter because you previously contacted technical support or subscribed to My Notifications. We hope you find the content in this newsletter useful in the proactive support and maintenance of your IBM product.

New Released MicroTV

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The old YouTube channel "IBM Helps" was discontinued.  If you would like to view any MicroTVs for ECM, use the playlist "Big Blue Helps".
BigBlueHelps
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Recently released Micro TV -- five minutes short videos to understand product better!
  • Stand-alone FileNet Container Installation and Configuration on K8s, Part 1: High level overview
  • Stand-alone FileNet Container Installation and Configuration on K8s, Part 2: Ansible Playbook
  • Stand-alone FileNet Container Installation and Configuration on K8s, Part 3: Prerequisites

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ECM Notification & Heads-up
Support schedule for Content Platform Engine and IBM Content Navigator
https://www.ibm.com/support/pages/node/6474273
Advanced Support
IBM Cloud Pak for Business Automation Software Support Lifecycle Addendum
FileNet Image Services 4.2 end of support date is not declared
How to subscribe to the notification for ECM Support Monthly Newsletter?
https://www.ibm.com/support/pages/node/567917
Limited support might be available through our Continuing Support program.  Impacted Customers are encouraged to plan accordingly.   See this Withdrawal Announcement Letter or FixCentral for details.  Details about Continuing Support can be found in this announcement.

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New Product Releases
Recently released software versions and updates

Navigator

Recently released important technotes

  • CP4BA:
Security Bulletin: Multiple security vulnerabilities are addressed with IBM Cloud Pak for Business Automation iFixes for December 2024 and January 2025
Security Bulletin: Multiple security vulnerabilities are addressed with IBM Cloud Pak for Business Automation Fixes for June 2024
  • FileNet Content Platform Engine:

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Frequently Used Links
 
Most useful links for customers
  • Fix Central (where to download fix packs)

https://www.ibm.com/support/fixcentral/

  • Product Lifecycle (when product reaches EOS)

http://www.ibm.com/software/data/support/lifecycle/index.html

  • Worldwide Contact list (phone number list to reach IBM Support worldwide)

https://www.ibm.com/planetwide/

  • Software Compatibility Reports (where to check the compatibility of your environment):

http://www.ibm.com/software/reports/compatibility/clarity/index.html

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Contact us
IBM ECM AP Support team continues to create MicroTV (short videos) about ECM products this year. If you have any interesting or questions after reviewed each MicroTV, please leave comments.

Welcome to call our toll free number to seek help from IBM technical support staff. You can also submit a service request (SR) online.


Also, find us by subscribing to our WeChat account:

IBM ECM AP Support

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Document Information

Modified date:
10 February 2025

UID

ibm17182877

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