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IBM Cloud Pak for Business Automation Software Support Lifecycle Addendum

Product Readmes


Abstract

This product follows the Continuous Delivery Lifecycle Policy with the following additional details.

Content

NOTE: This document is applicable only for versions of Cloud Pak for Business Automation 18.x through 23.x. For information about Cloud Pak for Business Automation releases later than 23.0.2, please see the lifecycle document below matching the version you are interested in:
Cloud Pak for Business Automation lifecycle documents

Cloud Pak for Business Automation uses a continuous delivery support policy to provide new functions and enhancements more frequently, along with security updates and defect fixes through update packages. These update packages correspond to a modification-level update of a versioned release.
Note: This policy also applies to previous versions of this product under the names IBM Cloud Pak for Automation and IBM Digital Business Automation for Multicloud.
Policy details
IBM Support is provided for all Cloud Pak for Business Automation update packages that are less than 2 years old. If you report a problem and you are using an update package that is more than 2 years old, you are advised to move to a more recent update package to obtain support. Fixes and security updates are made available for eligible critical product defects on the most recent update package and all active Long Term Support Releases (LTSR). The second most recent update package, if not an LTSR, is eligible for critical fixes with exception approval due to business impact. Therefore, you must upgrade to one of these update packages to make sure that you receive fixes. The IBM Cloud Pak for Business Automation LTSR applies to all containers. The traditional deployed components are covered under the bundled products Lifecycle.
LTSR releases will be supported for a minimum of 2 years or until the next LTSR has been declared. IBM will generally declare a new LTSR before Ending Fix Support on a current LTSR. IBM will make a best effort to provide an overlap in LTSR releases to give time for you to move from one LTSR to the next. IBM intends to not have more than two LTSR releases at any given time.

Important support recommendations and policies

On the latest update package and active LTSRs, extra support can be provided through interim fixes when necessary. These interim fixes are available only for the latest update package and supported LTSRs. They are included in and replaced by the next scheduled update package when it is released. In the following cases, an interim fix is either published officially on Fix Central or requested from IBM Support:

  • Defects that have a critical business impact.
  • Regressions introduced by a former fix.
  • Security vulnerabilities.

IBM Support proactively publishes interim fixes that solve regressions or security vulnerabilities.

  • IBM Support might offer an interim test fix to clients to verify that a code fix is working and solving the problem. Do not install interim test fixes on production environments. The final official interim fix is included in the next update.
  • To obtain an interim fix, the installation might require a recent update as a prerequisite.
  • Noncritical fixes are included in the next available update after the fix is verified.

Support schedule for Cloud Pak for Business Automation

Software support discontinuance, or end of support (EOS), for a product is announced at least six months before it becomes effective. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM business partner.

The following table shows the key support dates for Cloud Pak for Business Automation.

NOTE: This document is applicable only for versions of Cloud Pak for Business Automation 18.x through 23.x. For information about Cloud Pak for Business Automation releases later than 23.0.2, please see the lifecycle document below matching the version you are interested in:
Cloud Pak for Business Automation lifecycle documents

Release Type Release Date (GA)
End of Fix Support
 End of Support
23.0.2 CD Update Dec 15, 2023 Critical defect fixes will be available for at least two years (with an announcement to be published at least one year before termination).
23.0.1 CD Update June 23, 2023 January 23, 2024 June 22, 2025
22.0.2 CD Update Dec 15, 2022 July 23, 2023 Dec 16, 2024
22.0.1 CD Update June 24, 2022 Dec 15, 2022 June 25, 2024
21.0.3 LTSR Dec. 17, 2021 Dec 27, 2024 Jun 27, 2025
End of Support:
Release Type Release Date (GA)
End of Fix Support
 End of Support
21.0.2 CD Update June 25, 2021 June 24, 2022 June 26, 2023
21.0.1 CD Update March 26, 2021 Dec 17, 2021 March 27, 2023
20.0.3 CD (extended fix life) Dec. 18, 2020 June 24, 2022 Dec. 19, 2022
20.0.2 CD Update June 26, 2020 March 26, 2021 June 27, 2022
20.0.1 CD Update March 27, 2020 Dec. 18, 2020 March 28, 2022
19.0.3 CD Update Dec. 20, 2019 June 26, 2020 Dec. 21, 2021
19.0.2 CD Update Sept. 27, 2019 March 27, 2020 Sept. 28, 2021
19.0.1 CD Update June 28, 2019 Dec. 20, 2019 June 29, 2021
18.0.2 CD Update March 22, 2019 Sept. 27, 2019 March 23, 2021
18.0.1 CD Update Dec. 14, 2018 June 28, 2019 Dec. 15, 2020
18.0.0
CD Update
 Oct. 19, 2018 March 22, 2019 Oct. 20, 2020

* Not yet announced

Lifecycle policies of bundled products

As of the June 2021 release, Cloud Pak for Business Automation bundles together the following products. These products are developed individually, and have their own lifecycle policies.

Diagram shows the products in the Cloud Pak.

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Document Information

Modified date:
28 June 2024

UID

ibm10883294

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