IBM Support

Customer access Portal for IBM® Service Management Unite Enterprise Edition and Z ChatOps

Question & Answer


Question

What is IBM® Service Management Unite Enterprise Edition and IBM® Z ChatOps and how do I download these components?

Answer

General Information

This portal contains the latest information about IBM Service Management Unite Enterprise Edition and IBM Z ChatOps which are two offerings that are available as electronic downloads for users of the following product suites:

  • 5698-AAF: IBM Z Service Management Suite 1.x
  • 5698-014: IBM Z Service Management Suite 2.x
  • 5698-018: IBM Z Service Management Suite 3.x
  • 5698-SA1: IBM Z Service Automation Suite 1.x
  • 5698-B66: IBM Z Monitoring Suite 1.x
  • 5698-013: IBM Z Monitoring Suite 2.x
  • 5698-016: IBM zSystems Integration for Observability

IBM Service Management Unite Enterprise Edition is a web-based systems management console that consolidates mainframe management information and tasks from disparate sources into a single environment.

IBM Service Management Unite Enterprise Edition includes the following components:

  • Service Management Unite Automation: For integration of IBM Z System Automation and IBM Z NetView
  • Service Management Unite Performance Management: For integration of IBM OMEGAMON
  • Service Management Unite Workload Scheduler: For integration of IBM Z Workload Scheduler

IBM Z ChatOps enables ChatOps for IBM Z environments

IBM Z ChatOps provides an intelligent chatbot that gives users access to information from Z systems management tools, such as IBM Z System Automation, IBM Z NetView, IBM Z Workload Scheduler, and IBM OMEGAMON, directly into Slack, Microsoft Teams, or Mattermost. Easily notify the IT operations team in the chat tool about alerts from IBM Z applications. IBM Z ChatOps leverages and integrates with Service Management Unite for a broad access to systems management data and to enable chat users to drill down into web-based dashboards with additional information.
With Z ChatOps, accelerate incident resolution and enable collaborative problem isolation and faster onboarding of next-gen IBM Z operators.

Download Information

IBM Service Management Unite software downloads are available on the following url: http://ibm.biz/smu-ee-download

IBM Z ChatOps software downloads are available on the following url: http://ibm.biz/zchatops-download

To access the download link you will need your IBM customer ID and password as well as the access key.

You can find your access key through Shopz as follows:

  1. Log-in to Shopz with your IBM customer ID and place a software order for one of the product suites that contain Service Management Unite Enterprise Edition (e.g. 5698-AAF - IBM Z Mgmt Suite)
  2. When the order is fulfilled, it appears under "My orders". Select the order from there.
  3. In the section CD/DVD Images and Other Licensed Material, select the link "Download to your workstation using HTTPS"
  4. You now see a list of CD/DVD images (*.iso files). Here you will find the docker images for Service Management Unite and Z ChatOps as well as the CD images that contain the PDF documents with the access key information.
  5. Download the following CD images to your workstation to locate the access key information:
    1. Access Key for Service Management Unite Enterprise Edition: CD titled "Accessing IBM Service Management Unite". 
    2. Access Key for Z ChatOps: CD titled "Memo - Accessing IBM Z ChatOps on IWM".
  6. Once you have downloaded the CD images (iso files), access/mount the iso image and look at the image content. Each CD image contains a PDF document that has download instructions as well as the access key needed to access the download page.

If you have problems finding the access key information through Shopz, you can also contact IBM support or the smusup@de.ibm.com email ID. Please include your IBM customer and contact info when emailing IBM.

On the download pages, download the packages depending on your needs:

  • To run it in a container environment, download the pre-installed Docker image.
  • To install its components separately by yourself, download the native installation package.
Be sure to check the readme file for more details.

Product Documentation

For more details about the installation and usage of Service Management Unite, refer to the product documentation:
http://ibm.biz/ZSMUDoc

For more details about the installation and usage of IBM Z ChatOps, refer to the product documentation:
http://ibm.biz/ZChatOpsDoc
 

What's New?

In March 2023, new releases of Service Management Unite and Z ChatOps have been published:

What's new in Service Management Unite Enterprise Edition V1.1.10

What's new in Z ChatOps V1.1.3
 

Integrations

Service Management Unite and Z ChatOps support integration with many different backend products such as IBM Z System Automation, IBM Z NetView, IBM OMEGAMON, IBM Z Workload Scheduler, and Zowe™.

To integrate automation domains that are managed by IBM Z System Automation into Service Management Unite and Z ChatOps, you need to configure the End-to-End adapter included in IBM Z System Automation. Read the quick startup guide here.

To integrate IBM Z NetView domains into Service Management Unite and Z ChatOps, you need to configure the NetView REST service.
To view monitoring information from IBM OMEGAMON in Service Management Unite and Z ChatOps, you need to enable the IBM Tivoli Monitoring Data Provider in the Tivoli Enterprise Portal Server.
To integrate data from IBM Z Workload Scheduler in Service Management Unite you need to run at least Dynamic Workload Console V9.5 and connect Service Management Unite to its REST services.
See here for more details on the software prerequisites and the required configurations depending on the desired functionality.  

Feedback can be sent to smusup@de.ibm.com.

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Document Information

Modified date:
06 September 2023

UID

swg21962625

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