Question & Answer
What is IBM® Service Management Unite Enterprise Edition and where can I download it?
This portal contains information and software downloads for IBM Service Management Unite Enterprise Edition.
IBM Service Management Unite Enterprise Edition is a systems management console that consolidates mainframe management information and tasks from disparate sources into a single environment. This portal will provide information about Service Management Unite Enterprise Edition as well as a link to download it.
IBM Service Management Unite Enterprise Edition includes the following components:
- Service Management Unite Automation
- Service Management Unite Performance Management
- Service Management Unite Workload Scheduler
IBM Service Management Unite Enterprise Edition is part of the following product suites:
- IBM Z Service Management Suite
- IBM Z Service Automation Suite
- IBM Z Monitoring Suite
Download IBM Service Management Unite depending on your needs:
- To run it in a container environment, download the pre-installed Docker image.
- To install its components separately by yourself, download the native installation package.
It runs on:
- Linux on z Systems
- Linux on x Systems
- z/OS (using an IBM z/OS® Container Extension (IBM zCX) environment in z/OS V2.4)
IBM® Service Management Unite Enterprise Edition V1.1.7 includes the following new or enhanced features:
IBM Service Management Unite Enterprise Edition V1.1.7 is a customizable dashboard user interface that is available with IBM Z Service Management Suite V1.6, IBM Z Service Automation Suite V1.2 and IBM Z Monitoring Suite V1.1.
Service Management Unite provides system programmers, operators, and administrators with a transparent view about the system health status and allows for easy problem identification. The dashboard UI enables operators to see both monitoring and automation exception events from OMEGAMON and Z System Automation together so they can identify critical problems. Operators can quickly and confidently analyze, isolate and diagnose problems by providing all relevant data in a single place. Service Management Unite also provides a consolidated view and direct navigation to the most critical IBM Z Workload Scheduler managed resources like jobs, job streams, and workstations. Likewise the overall health status of NetView® domains including task utilization and network details can be monitored. Additionally it enables operators to interact directly with the system by issuing commands and viewing results without going to a different console.
Service Management Unite also provides access to automation functions to start, stop or recycle business applications running on z (z/OS or Systems z), even from mobile devices. This flexibility helps system programmers, operators, and administrators by delivering more usable and efficient automation and system and network management capabilities. The integrated operations console can be used by operators to issue commands such as starting and stopping heterogeneous business applications on IBM z Systems and distributed platforms.
This release of Service Management Unite supports integration with:
IBM System Automation for z/OS V4.1.0 (with APAR OA58444 installed) or IBM Z System Automation V4.2
IBM NetView for z/OS V6.2.1 or IBM Z NetView V6.3
IBM Tivoli Composite Application Manager Agent for WebSphere Applications V7.2.0 IF5, or later
IBM Tivoli OMEGAMON XE for CICS on z/OS V5.3.0, or later
IBM Tivoli OMEGAMON XE for DB2 Performance Expert on z/OS V5.3.0, or later
IBM Tivoli OMEGAMON XE for IMS on z/OS V5.3.0, or later
IBM Tivoli OMEGAMON XE for Messaging on z/OS V7.3.0, or later
IBM OMEGAMON XE on z/OS V5.3.0 with PTF UA80391 Fix Pack, 5.3.0-TIV-KM5-FP0003, or later
IBM Tivoli OMEGAMON for Mainframe Networks V5.3.0, or later
IBM OMEGAMON for Storage V5.4.0, or later
IBM Tivoli NetView for z/OS Enterprise Management Agent V6.2.1
IBM Z Operations Analytics - Log Analysis v1.3.2
IBM Workload Scheduler for z/OS V9.3, or later
Zowe Version 1.0.1
Hardware and software requirements
IBM Service Management Unite has prerequisites on several other components included with your product suite or available in Fix Central.
For the WebUI to be fully functional, you must first install and configure the following on the SMU server:
IBM WebSphere Application Server 18.104.22.168 or higher (included on download page)
Note: It is recommended to update the WebSphere Application Server with fixpack 16 after having installed the base package from the download page.
You can download the fixpack from Fix Central: https://www-945.ibm.com/support/fixcentral/swg/selectFixes?parent=ibm%2FWebSphere&product=ibm/WebSphere/WebSphere+Application+Server&release=All&platform=All&function=fixId&fixids=8.5.5-WS-WAS-FP016-part1,8.5.5-WS-WAS-FP016-part2,8.5.5-WS-WAS-FP016-part3&includeSupersedes=0&source=fc
Dashboard Application Server Hub (DASH) 22.214.171.124 or higher (included in the JazzSM package available on download page)
Note: It is recommended to update DASH with fixpack 5 (DASH 126.96.36.199 included in JazzSM 188.8.131.52) after having installed the base package from the download page.
You can download the fixpack from Fix Central: https://www-945.ibm.com/support/fixcentral/swg/selectFixes?parent=ibm%2FWebSphere&product=ibm/Tivoli/Jazz+for+Service+Management&release=1.1&platform=All&function=fixId&fixids=1.1.3-TIV-JazzSM-multi-FP005&includeSupersedes=0&source=fc
Tivoli Directory Integrator V7.1.1 FP4 or higher (included in JazzSM package), you need to install the base release of TDI V7.1.1 and then install TDI V7.1.1 Fix Pack 4 or higher.
Alternatively, you can download the prebuilt SMU Enterprise Docker image and load it into your Docker environment. It has JazzSM, DASH, TDI, and SMU pre-installed at the recommended version levels.
On the backend side, you must have installed and configured the following components depending on the desired functionality:
IBM NetView for z/OS V6.2.1 (for base support of System Automation dashboards) or IBM Z NetView V6.3 (for NetView REST service supporting NetView dashboards)
IBM System Automation for z/OS V4.1.0 (with APAR OA58444) or IBM Z System Automation V4.2
IBM System Automation End-to-End adapter configured, see the knowledge center for more information:
IBM Tivoli Monitoring V6.3.0 Fix Pack 6 or higher (includes IBM Tivoli Monitoring Data Provider)
IBM OMEGAMON for z/OS v5.3.0 with PTF UA80391 Fix Pack, 5.3.0-TIV-KM5-FP0003, or later, can be found on IBM Fix Central
IBM z/OS TEMA, see the technote for more information: https://www.ibm.com/support/docview.wss?uid=swg1OA46976
TEP/IOA-LA integration must be enabled in PARMGEN and PTFs are required (link to fix: https://www.ibm.com/support/docview.wss?uid=swg24037653)
See the technote for more information: https://www.ibm.com/support/docview.wss?uid=swg21696831
The following agents require PTFs for OMEGAMON IOA-LA integration:
OMEGAMON XE for WebSphere MQ Monitoring (link to fix: https://www.ibm.com/support/docview.wss?uid=swg1OA46839)
OMEGAMON XE for WebSphere Message Broker Monitoring (link to fix: https://www.ibm.com/support/docview.wss?uid=swg1OA46840)
OMEGAMON XE for Storage (link to fix: https://www.ibm.com/support/docview.wss?uid=swg1OA46871)
IBM Z Operations Analytics V1.3.0
IBM Tivoli Monitoring users are entitled to IBM Z Operations Analytics although usage restrictions may apply.
IBM Z Workload Scheduler (ZWS)
The IBM Service Management Unite Workload Scheduler component provides dashboards to manage your IBM Z Workload Scheduler environment together with resources automated by IBM Z System Automation.
The Dynamic Workload Console is a web-based graphical user interface for ZWS and also provides an application programming interface (API) to the ZWS environment. SMU uses this API to access the ZWS environment. The following versions are supported:
Dynamic Workload Console V9.5 or higher
IBM Workload Scheduler for z/OS V9.3 or higher
Zowe™ is a z/OS based open source framework providing new interfaces to interact with z/OS.
SMU can leverage and integrate with an installed Zowe™ environment. For more information about the SMU integration with Zowe™, which version is supported and how to install it, see https://www.ibm.com/support/knowledgecenter/SS9U8J_1.1.7/com.ibm.smu.doc/CMIS/smu_zowe/zowe.html.
Refer to https://zowe.org for general information about the Zowe™ project.
To review IBM's support policy for open source software, see https://www.ibm.com/support/customercare/sas/f/handbook/policies.html#thirdparty.
IBM Service Management Unite software downloads are available on the following url: https://ibm.biz/smu-ee-download
To access the download link you will need your IBM customer ID and password as well as the access key. You can identify your access key as follows:
View the PDF which is supplied with the product materials on a CD titled Accessing IBM Service Management Unite. The form number is LCD8-2731-00.
If you have misplaced the CD you can reorder the product materials via Shopz. You can also contact IBM support or the firstname.lastname@example.org email ID. Please include your IBM customer and contact info when emailing IBM.
Feedback can be sent to email@example.com.
16 March 2020