Question & Answer
What is IBM® Service Management Unite Enterprise Edition and IBM® Z ChatOps and how do I download these components?
This portal contains the latest information about IBM Service Management Unite Enterprise Edition and IBM Z ChatOps which are two offerings that are available as electronic downloads for users of the following product suites:
IBM Z Service Management Suite
IBM Z Service Automation Suite
IBM Z Monitoring Suite
IBM Service Management Unite Enterprise Edition is a web-based systems management console that consolidates mainframe management information and tasks from disparate sources into a single environment.
IBM Service Management Unite Enterprise Edition includes the following components:
Service Management Unite Automation: For integration of IBM Z System Automation and IBM Z NetView
Service Management Unite Performance Management: For integration of IBM OMEGAMON
Service Management Unite Workload Scheduler: For integration of IBM Z Workload Scheduler
IBM Z ChatOps enables ChatOps for IBM Z environments
IBM Z ChatOps provides an intelligent chatbot that gives users access to information from Z systems management tools, such as IBM Z System Automation, IBM Z NetView, and IBM OMEGAMON, directly into Slack or Mattermost. Easily notify the IT operations team in the chat tool about alerts from IBM Z applications. IBM Z ChatOps leverages and integrates with Service Management Unite for a broad access to systems management data and to enable chat users to drill down into web-based dashboards with additional information.
With Z ChatOps, accelerate incident resolution and enable collaborative problem isolation and faster onboarding of next-gen IBM Z operators.
IBM Service Management Unite software downloads are available on the following url: http://ibm.biz/smu-ee-download
IBM Z ChatOps software downloads are available on the following url: http://ibm.biz/zchatops-download
To access the download link you will need your IBM customer ID and password as well as the access key. You can identify your access key as follows:
Access Key for Service Management Unite Enterprise Edition:
View the PDF which is supplied with the product materials on a CD titled "Accessing IBM Service Management Unite". The form number is LCD8-2731.
Access Key for IBM Z ChatOps:
View the PDF which is supplied with the product materials on a CD titled "Memo - Accessing IBM Z ChatOps on IWM". The form number is LC27-9720.
If you have misplaced the CD you can reorder the product materials via Shopz. You can also contact IBM support or the firstname.lastname@example.org email ID. Please include your IBM customer and contact info when emailing IBM.
On the download pages, download the packages depending on your needs:
- To run it in a container environment, download the pre-installed Docker image.
- To install its components separately by yourself, download the native installation package.
For more details about the installation and usage of Service Management Unite, refer to the product documentation:
For more details about the installation and usage of IBM Z ChatOps, refer to the product documentation:
Service Management Unite and Z ChatOps support integration with many different backend products such as IBM Z System Automation, IBM Z NetView, IBM OMEGAMON, IBM Z Workload Scheduler, and Zowe™.
To integrate automation domains that are managed by IBM Z System Automation into Service Management Unite and Z ChatOps, you need to configure the End-to-End adapter included in IBM Z System Automation:
Feedback can be sent to email@example.com.
18 March 2021