Notification
Risk classification
HIPER (High Impact and/or Pervasive)
Risk categories
Data Loss
Subcategories for Informational notifications
Product Information & Documentation
Affected Domain
DS8000 systems that are using IBM Call Home infrastructure for problem reporting and Code Fix acquisition.
Abstract
Client firewall, DNS, and proxy updates are required for continued Call Home and Code Acquisition capability.
Description
Client firewall, DNS, and proxy updates are required for continued Call Home and Code Acquisition capability. In addition, some DS8900F and DS8880 systems will require ICS (Install Corrective Service) installation.
Note:
If call home is not functional, DS8000 Open Problem Events will not be reported to IBM.
Problems that go unreported may result in impacts up to, and including, loss of data.
If call home is not functional, DS8000 Open Problem Events will not be reported to IBM.
Problems that go unreported may result in impacts up to, and including, loss of data.
Recommended Action
REQUIRED: All DS8000 systems must have DNS Enabled, or firewall/proxy configuration that provides access to esupport.ibm.com, no later than 30 June, 2024. After this date, call home will no longer work
Fix:
Action 1:
- DS8900F & DS8880 must enable DNS on both HMCs, or ensure both HMCs are able to access esupport.ibm.com via firewall or proxy.
-And-
Action 2:
- DS8900F below R9.2 - 89.20.77.0, and using a proxy, must also install eccUpdater_v1.5 ICS or higher
- DS8880 using a proxy, must also install eccUpdater_v1.3 ICS or higher
- DS8900F below R9.2 - 89.20.77.0, and using a proxy, must also install eccUpdater_v1.5 ICS or higher
- DS8880 using a proxy, must also install eccUpdater_v1.3 ICS or higher
If you have further concerns, contact IBM Support.
Required fix actions must be completed no later than 30 June, 2024
For the latest information on Call Home infrastructure changes, please subscribe to: https://www.ibm.com/support/pages/node/6853429
Date first published
20 March 2023
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Document Information
Modified date:
08 May 2024
UID
ibm16964508