Notification
Risk classification
HIPER (High Impact and/or Pervasive)
Risk categories
Function Loss
Subcategories for Informational notifications
Download SW & Drivers
Affected Domain
Call Home and Electronic Fix Distribution
Abstract
Public Internet IP addresses have changed for the IBM servers that support Call Home and electronic download of fixes for customer systems' software, hardware, and operating system. This change pertains to all operating systems and applications connecting to IBM for electronic Call Home and fix download.
Customer action might be required to ensure uninterrupted Call Home and fix delivery services.
Note: This notice was originally published in October, 2023. It outlines a series of changes starting on March 1, 2024. Most of these changes have already been implemented. This is an update regarding the final change originally planned for November 1. See below for details.
Description
New network connections between your machine and IBM servers are required to keep your ability to perform Call Home and download fixes. If you have a firewall in your network, you might need to make changes to allow the new connections.
** May 15, 2024 update **
This is a reminder that the June 30 cutoff is approaching. Older IPs will be disabled, so ensure your firewalls allow access to the new IPs. See below for details.
This is a reminder that the June 30 cutoff is approaching. Older IPs will be disabled, so ensure your firewalls allow access to the new IPs. See below for details.
** February 1, 2024 update **
This is a clarification of the announcement made on October 5, 2023. The changes previously mentioned have not been modified, however, specific change times and other details have been included in this update.
This is a clarification of the announcement made on October 5, 2023. The changes previously mentioned have not been modified, however, specific change times and other details have been included in this update.
** October 22, 2024 update **
The planned change on November 1 to disable static IP 170.225.123.67 will be deferred until a later date. There is no target date for this change. However, DNS will eventually be mandatory for Call Home and clients should continue efforts to enable DNS. The other IP address changes mentioned in this document have already been implemented on the scheduled dates.
The planned change on November 1 to disable static IP 170.225.123.67 will be deferred until a later date. There is no target date for this change. However, DNS will eventually be mandatory for Call Home and clients should continue efforts to enable DNS. The other IP address changes mentioned in this document have already been implemented on the scheduled dates.
Recommended Action
Firewall
IP addresses for esupport.ibm.com and www-945.ibm.com have changed.
Ensure that the following DNS names, IP addresses, and ports are open on your firewall. If these connections are not currently allowed, then you must create new firewall rules that allow them to flow. Add firewall rules for all new IP addresses. Do not change or remove existing firewall rules.
Note 1: IP addresses are subject to change. Use DNS names whenever possible.
Note 2: Applies to protocols: HTTPS (port 443)
Static IP address usage (non-DNS) for Call Home access will be deprecated November 1, 2024. This is critical to protect Call Home assets' data privacy, improve the IBM Call Home IT infrastructure security posture, avoid the chance client systems connecting to the static IP address are tracked and targeted, and allow IBM to offer a solution that is operational nearly 100% of the time. IBM will be retiring the use of Static IP address access to IBM Call Home services on November 1, 2024, allowing clients one full year to migrate and test their DNS network configuration support. All clients using Call Home should utilize DNS within our products or an appropriate corporate firewall/proxy server configuration to reference esupport.ibm.com and www-945.ibm.com Call Home services, instead of relying upon and configuring static IP addresses.
IBM changed our Call Home service Internet provisioning partner on March 1, 2024. Consequently, DNS-based clients should adjust their firewalls that enable traffic from the current IP addresses to new IP addresses. After March 1, 2024, those clients can remove the current entries.
| Host name | Current IP addresses (IPv4 and IPv6) |
New IP addresses (IPv4 and IPv6) |
Target date |
|---|---|---|---|
|
esupport.ibm.com |
129.42.21.70 |
192.148.6.11 |
March 1, 2024 - 09:00 US EST |
|
esupport.ibm.com |
129.42.56.189 |
n/a |
March 1, 2024 - 09:00 US EST |
|
esupport.ibm.com |
129.42.60.189 |
n/a |
March 1, 2024 - 09:00 US EST |
| esupport.ibm.com | n/a | 170.225.123.67 |
This IP is being enabled for "static access only" to help ease the transition from static IP access to DNS access.
March 1, 2024 - Available for access through static IP only for non-DNS implementations. IP will not be returned from DNS.
Note: This change was implemented on March 1 but kept here as historical record. This row will be removed from the table on the next iteration of this document. |
| www-945.ibm.com |
129.42.42.224
2620:0:6c2:1::1000 |
192.148.6.11 2620:1f7:c010:1:1:1:1:11 |
March 1, 2024 - 09:00 US EST - New IP enabled and returned from DNS. - Current IP no longer returned from DNS, although access through static IP still allowed for non-DNS implementations. June 30, 2024 - Access through static IP disabled. Note: These changes were implemented on March 1 and June 30 but kept here as historical record. This row will be removed from the table on the next iteration of this document. |
| www-945.ibm.com |
129.42.26.224
2620:0:6c0:1::1000 |
n/a | March 1, 2024 - 09:00 US EST IP no longer returned from DNS, although access through static IP still allowed for non-DNS implementations. June 30, 2024 - Access through static IP disabled. Note: These changes were implemented on March 1 and June 30 but kept here as historical record. This row will be removed from the table on the next iteration of this document. |
| www-945.ibm.com | n/a | 170.225.123.67 |
This IP is being enabled for "static access only" to help ease the transition from static IP access to DNS access.
March 1, 2024 - Available for access through static IP only for non-DNS implementations. IP will not be returned from DNS. |
Summary of changes by date:
March 1, 2024
- esupport.ibm.com DNS will resolve to IPv4 address 192.148.6.11 instead of 129.42.21.70, 129.42.56.189, or 129.42.60.189. Corresponding IPv6 changes as well.
- www-945.ibm.com DNS will resolve to IPv4 address 192.148.6.11 instead of 129.42.42.224 or 129.42.26.224. Corresponding IPv6 changes as well.
- IPv4 address 129.42.21.70 will be disabled. Corresponding IPv6 disabled as well.
- IPv4 address 170.225.123.67 enabled for static IP access to esupport.ibm.com and www-945.ibm.com.
- These changes were implemented on March 1.
June 30, 2024
- esupport.ibm.com IPv4 address 129.42.56.189 will be disabled. Corresponding IPv6 disabled as well.
- esupport.ibm.com IPv4 address 129.42.60.189 will be disabled. Corresponding IPv6 disabled as well.
- www-945.ibm.com IPv4 address 129.42.42.224 will be disabled. Corresponding IPv6 disabled as well.
- www-945.ibm.com IPv4 address 129.42.26.224 will be disabled. Corresponding IPv6 disabled as well.
- These changes were implemented on June 30.
IPv4 address 170.225.123.67 will be disabled for static IP access to esupport.ibm.com and www.ibm.comAll static IP access to esupport.ibm.com and www-945.ibm.com will be disabled.
Summary of actions required:
- Enable firewall access to IP addresses before March 1, 2024:
- 192.148.6.11 (port 443)
- 170.225.123.67 (port 443)
- 2620:1f7:c010:1:1:1:1:11 (port 443) - if IPv6 connections required
Enable DNS or a firewall/proxy connectivity solution in place of static IP addresses before November 1, 2024.
Proxy server
If your machine does NOT have direct Internet access with your network configuration, then you must make sure that your proxy server is correctly configured to allow the previously mentioned connections to flow.
Questions & Answers
Q1) Am I impacted by this change?
A1: If you are using an IBM client-side application or tool that performs electronic Call Home or electronic fix download, then you might be impacted by this change.
Q2) Which applications can be impacted by this change?
A2: IBM client applications, operating systems, or system tools that perform Call Home or download fixes. Examples include Electronic Service Agent, Send PTF Order (SNDPTFORD), Service Update Management Assistant (SUMA), and TS3000 System Console (TSSC). Users of Fix Central are not affected by this change.
Q3) Which systems might be impacted by this change?
A2: All systems that connect to IBM for Call Home services or download fixes and use the following hostnames, or that have firewalls or proxies configured with IP addresses for these hostnames:
- esupport.ibm.com
- www-945.ibm.com
Date first published
18 January 2023
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Modified date:
22 October 2024
UID
ibm16853429