Preventive Service Planning
This is the first stop to look for help with IBM Engineering Lifecycle Management (ELM). Select the tab that best matches the information you are looking for and click a topic button for a targeted collection of documents on the subject.
Welcome to the support resources home page for ELM. The links that follow are to pages you might find useful to support your product.
Links to Support Resources
The central location to open and manage cases, download Fixes, and set up Notifications.
IBM Documentation for ELM contains product documentation, including quick start guides, product user guides, release notes, and installation guides.
The Product Configuration page provides information related to your supported products, platforms, and compatible products.
This document contains a complete listing of releases, refreshes, fix packs and interim fixes that are sorted by version for IBM Engineering Lifecycle Management family of products. Interim fixes are cumulative.
End Of Support (EOS) announcements and supported version information provides content about supported versions, which versions are no longer supported, and when end of support for current versions is announced.
IBM Support Phone Numbers:
- US & Canada: 1-800-IBM-SERV (1-800-426-7378)
- Worldwide phone numbers
The IBM Support Guide provides information on the support service offerings provided by IBM, including definitions of programs, policies, and procedures.
Passport Advantage (PA) for customers offers authorized users access to a secure web experience to manage their Passport Advantage accounts online.
Fixes and updates for Engineering Lifecycle Management can be found at Fix Central.
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06 July 2022