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IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 10 (6.3.0.7-TIV-ITM-SP0010) readme

Fix Readme


Abstract

Documentation for IBM Tivoli Monitoring for Version 6.3.0 Fix Pack 7 Service Pack 10 including installation-related instructions, prerequisites, corequisites, and list of fixes.

Content

Important items to be aware of in this maintenance release:
  1. IBM Tivoli Monitoring version 6.3.0 Fix Pack 7 service pack 10 is intended to be applied to an existing 6.3.0 Fix Pack 7 (or 6.3.0 Fix Pack 7 plus prior service pack) installation base.   However, installing service pack 10 allows for OS Agents running versions before 6.3.0 Fix Pack 7 (for example 6.3.0 Fix Pack 5) to be upgraded directly to the service pack fix version included.  Also, for the OS agents, a pristine installation is available either using remote deployment or the exportbundles option of tacmd:

    LZ Monitoring Agent for LinuxOS (6.30.07.09)
    NT Monitoring Agent for Windows OS (6.30.07.08)
    UX Monitoring Agent for UNIX OS (6.30.07.10)
    A4 Monitoring Agent for i5/OS (6.30.07.05)
    Agentless Monitoring for Windows Operating Systems (r2) (06.30.07.07)
    Agentless Monitoring for AIX Operating Systems (r3) (06.30.07.07)
    Agentless Monitoring for Linux Operating Systems (r4) (06.30.07.07)
    Agentless Monitoring for HP-UX Operating Systems (r5) (06.30.07.07)
    Agentless Monitoring for Solaris Operating Systems (r6) (06.30.07.07)

    See technote IBM Tivoli Monitoring OS Agents: Installing maintenance by way of interim fix or service pack  for more information.

    Service pack 10 includes the latest System Monitoring Agents at the following levels:

    System Monitoring Agent for Linux OS (LZ) 06.30.07.09 
    System Monitoring Agent for Windows OS (NT) 06.30.07.08
    System Monitoring Agent for UNIX OS (UX) 06.30.07.10 

    Service pack 10 includes latest IBM Tivoli Monitoring Event Synchronization Component at version 3.0.0.8. 

    Also included in the service pack is an update for the "embedded WebSphere® Application Server" from v8 to WebSphere® Application Server v8.5.5.16

    Note: Before applying the WebSphere® update, confirm that your environment supports v8.5.5 (See System Requirements for WebSphere Application Server v8.5.5).
     
  2. This is a cumulative service pack for IBM Tivoli Monitoring, Version 6.3.0 Fix Pack 07.  This service pack is provided as an official maintenance release and contains updates for Server components, shared components, and OS Agents.

  3. The Java Runtime Environment (JRE) packages that are shipped with IBM Tivoli Monitoring have been upgraded to the following:
    • 1.8.0 SR6 FP35 for CANDLEHOME on AIX, Linux, Solaris amd64 and Windows.

      For AIX 6.1 oslevel -r less than TL7 (6100-07) and AIX 7.1 oslevel -r less than TL3 (7100-03) and for Linux RHEL < 6.0 and SLES < 11.1 the following will be installed:

         1.7.0 SR10 FP90
     
    • 1.8.0 SR6 FP30 for CANDLEHOME on HP-UX ia64
    • 1.7.0 SR10 FP55 for CANDLEHOME on HP-UX PA-Risc
    • 1.7.0 SR10 FP90 for CANDLEHOME on Solaris Sparc
    • 1.8.0 SR6 FP35 or 1.7.1 SR4 FP90 for Tivoli Enterprise Portal (TEP) web start and browser clients (See Additional installation updates)
       
    See Known limitations for issue with Java 8 on Windows Server 2008 (not Windows Server 2008 R2)

  4. For new platform support (see New Features),  this service pack can be used to patch copies of 630 FP7 pristine installation media (see here).

  5. Be sure to read the section "Before installation" before proceeding with this installation.
     
  6. Some APAR fixes in this maintenance release require you to take manual steps in order to apply them.  Refer to this technote for information and guidelines
    ITM Version 6 MDV APAR Critical Installation Instructions

Contents

Download information
Prerequisites and corequisites
Known issues
Known limitations

Installation information

Before installation
Installing
Performing the necessary tasks after installation
Additional installation updates
Troubleshooting installation problems from the Support site

Additional Information
New Features (including security fixes)
Documentation Updates
List of fixes
Copyright and trademark information
Document change history

Download Information

Information on downloading IBM Tivoli Monitoring Version 6.3.0 Fix Pack 7 service pack 10:

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 service pack 10 (6.3.0.7-TIV-ITM-SP0010)

Prerequisites and corequisites

The service pack can be applied to an existing IBM Tivoli Monitoring 6.3.0 Fix Pack 7 or 6.3.0 Fix Pack 7 with service pack installation.  6.3.0 Fix Pack 7 is available as both a pristine and upgrade installation:

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 (6.3.0-TIV-ITM-FP0007)

The System Monitoring Agents can be installed pristine, or over any existing System Monitoring Agent installation.

Known issues

  • Remote deploy of agents to Windows systems may require service pack 6 or later to be installed directly as per APAR IJ37912.  These changes were made to address the Microsoft Visual C++ Redistributable update and possible component incompatibility issues.
  • Since service pack 6 the Microsoft Visual C++ Redistributable (runtimes) used for IBM Tivoli Monitoring for both 32 and 64 bit components on Windows, were updated from VC++ 7.1 (32-bit) and VC++ 9.0 (64-bit).  They have been updated to  VC++ 12.0 (both 32 and 64 bit).  The installation automatically installs the correct runtime if it's not installed.  However, the service pack only includes the components included with the IBM Tivoli Monitoring platform as listed in the Components of the monitoring architecture in the IBM Tivoli Monitoring Installation guide.  Other IBM Tivoli Monitoring agents (ITM 6.x Product codes) are still to be rebuilt and updated to the newer runtimes. They might not work correctly when the service pack is applied on the same windows systems as those agents.  Check the Agent compatibility with IBM Tivoli Monitoring 6.3.0 Fix Pack 7 service pack 6 document before applying this service pack.
  • Remote deployment installs (createnode, updateagent) can fail for Red Hat Enterprise Linux 6 releases. Ensure you have the latest available ksh rpm for your system if remote deployment fails and try again or try local installation.
  • Latest Java 7.1 included in this and subsequent service packs, disables TLS 1.0 and 1.1 by default but currently does not enable TLS 1.2 by default. To remedy it, from the IBM Java Control panel, "C:\Program Files (x86)\IBM\Java71\jre\bin\javacpl.exe" select the:

          Advanced tab -> “Advanced Security Settings”

    and verify that“Use TLS 1.2” is enabled.
  • Known limitations
  • Red Hat Enterprise Linux 8 for IBM System z no longer supports 31-bit applications which prevents the Tivoli Enterprise Portal Server (TEPS or cq) component on original IBM Tivoli Monitoring 6.3.0 Fix Pack 7 media from being installable on Red Hat Enterprise Linux 8 for IBM System z. This service pack provides updates to allow TEPS installation by following the steps listed here Updating 630 Fix Pack 7 pristine...
  • IBM Java 8 does not work with Windows Server 2008 (NT 6.0). Do not install this service pack on a Windows Server 2008 system. (Windows Server 2008 R2 is supported). Windows Server 2008 and Windows Server 2008 R2 both went end of support on 14 January 2020

Installation information

Before installation

Before you proceed with the installation process, make note of these important points:

  • Assign CANDLEHOME environment variable (UNIX or Linux only)

    Before you begin installing this service pack on UNIX  or Linux systems, make sure that the
    environment variable $CANDLEHOME is set to the IBM Tivoli Monitoring
    installation directory.

      Note: The directory /opt/IBM/ITM is the default installation directory.

        For example:
        > CANDLEHOME=/opt/IBM/ITM
        > export CANDLEHOME
     
  • Transfer the appropriate archive file:

         6.3.0.7-TIV-ITM-Linux-SP0010.tar.gz     -  IBM Tivoli Monitoring Base and Base Agents for all supported Linux platforms
         6.3.0.7-TIV-ITM-Tools-SP0010.tar.gz     -  IBM Tivoli Monitoring Tools
         6.3.0.7-TIV-ITM-Unix-SP0010.tar.gz       -   IBM Tivoli Monitoring Base and Base Agents for all supported UNIX platforms
         6.3.0.7-TIV-ITM-Windows-SP0010.zip   -  IBM Tivoli Monitoring Base and Base Agents for all supported Windows platforms

         to a temporary directory on the system that contains the code to be updated.  For the purpose of this readme file,
         the symbol <TEMP> represents the fully qualified path to this directory.
         Note: On Windows the fully qualified path includes the drive letter.

         Expand the archive file by use of the tar command on UNIX or Linux systems or
         an unzip utility on Windows systems.  Expanding the archive file creates a directory
         structure that contains fixes for all of the supported platforms.
  • As a best practice, it is recommended that all running IBM Tivoli Monitoring processes be stopped manually before doing an upgrade from a previous version or maintenance level to this service pack level. For systems with TEMS or TEPS installed, the service pack installer does not allow installation until the TEMS and TEPS are stopped.  While the upgrade installer does attempt to stop all other running processes, there are times when a running process fails to stop and that can lead to unexpected upgrade failures if the upgrade is allowed to continue. If any process fails to stop during a manual shutdown, restart the system before proceeding with the upgrade.

  • Before upgrading, execute the cinfo or KinCInfo command per the instructions in the section entitled Validating what you installed.  After the install completes, this will help in validating the installation.  Once you complete the install, continue with the next section entitled Performing the necessary tasks after installation.
     
  • The following information applies to users upgrading on UNIX or Linux using a non-root userid for the management server, portal server or any ITM or ITCAM agent.  You can use any non-root userid that you want to, so long as that userid has been created.  You must use the same userid as was used for the original installation, or the root userid.  These steps specify using the itmuser userid and itmgrp group and that the userid and group have been created.

    1.  Perform the management server, portal server, ITM or ITCAM agent upgrade as user itmuser.

    2.  After the installation completes, run "SetPerm -a" as user root.

    3.  When updating the management server:
         1. If Management server security was enabled, run "SetPerm -s" as user root to re-enable management server security.
         2. Add application support to the hub management server.

    4.  When updating the portal server:
         1. Configure the portal server as user root (this step will run InstallPresentation and add application support on the portal server).
         2. Execute the following command as user root to change the ownership of all files in $CANDLEHOME to user itmuser and group itmgrp:

              chown -Rf itmuser:itmgrp $CANDLEHOME

         3. Run "SetPerm -a" as root user again

    5.  Start the management server, portal server, ITM or ITCAM agent as user itmuser.
     
  • The following information applies to users upgrading on Windows systems.

    Ensure you are logged on locally to the Windows machine with a userid that has administrator rights.

  • The following are recommended steps to facilitate recovery of the Tivoli Enterprise Management Server (TEMS) or the Tivoli Enterprise Portal Server (TEPS) in the case where problems are encountered during the installation of this service pack.

    Management Server

    1. Run the pdcollect utility to gather all of the current logs and environment files. These backups can be used for reference, if needed, after the upgrade. The "tacmd pdcollect -help" command can be issued to obtain the syntax for the pdcollect utility.

    Portal Server

    1. Run the migrate-export.bat (Windows) or migrate-export.sh (UNIX or Linux) to backup the contents of the portal server database. This snapshot will allow for recovery of the database back to the point before installing this service pack maintenance.

    2. Run the pdcollect utility to gather all of the current logs and environment files. These backups can be used for reference, if needed, after the upgrade. The "tacmd pdcollect -help" command can be issued to obtain the syntax for the pdcollect utility.

Installing the service pack

?
Note:  For Updating systems with any of: AS MS CQ SH CW or CJ components installed (usually TEMS/TEPS) 
the system must be updated to 630 Fix Pack 7 or later service pack for the listed components.  
Systems without any of AS MS CQ SH CW or CJ components can be directly updated  from a version earlier 
than 630 Fix Pack 7 directly to Version 630 Fix Pack 7 Service  Pack 10 for the following included components:

  LZ NT UE UX AX/GL GS JR/JM CI AC R2 R3 R4 R5 R6

?
1. For Linux installs:
     
        cd <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0010
        ./spinst -h $CANDLEHOME 


     2. For UNIX installs:
     
        cd <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0010
        ./spinst -h $CANDLEHOME 

     3. For Windows installs:
        
       cmd /c kinconfg -pA
        cd /d <TEMP>/6.3.0.7-TIV-ITM-Windows-SP0010/
        spinst.bat

    If the patch installs successfully, sppatch will return the following
     message:
 

       "Service pack install completed without errors." 

after which it will run post install processing script (sp-postinst).

System Monitoring Agent Installation
For Linux install:
cd <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0010/system_monitoring_agent
For UNIX installation:
cd <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0010/system_monitoring_agent
For Windows install:
cd <TEMP>/6.3.0.7-TIV-ITM-Windows-SP0010/system_monitoring_agent/WINDOWS
Install and configure as documented at Installing the System Monitor Agent on Windows systems
Monitoring Agent for i5/OS Installation
cd <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0010/i5OS and follow the directions for installing the monitoring agent in the IBM I Agent Installation and Configuration guide.  The location specifies where to find the a4520cma.sav file to be transferred per step 5 in the referenced documentation.
IBM Tivoli Monitoring Event Synchronization Component
cd <TEMP>/6.3.0.7-TIV-ITM-Tools-SP0010/tec
See the 6.3.0.7-TIV-ITM-SP-EventSync.readme file for installation and configuration information.

Performing the necessary tasks after installation

Uplifting the WebSphere Application and IBM HTTP servers for a TEPS system if installation and post install processing ran without error.
    Important Notes: 
  • If the TEPS system has been updated to WebSphere/HTTP v8.5.5.x by a previous service pack installation, you do not need to update it again.  Additional updates for the IBM Tivoli Monitoring WebSphere Application and IBM HTTP Server are provided as update patches
  • Before applying the WebSphere® update, confirm that your environment supports v8.5.5 (See System Requirements for WebSphere Application Server v8.5.5)
  • You must install this package with the same userid that you originally used to install the portal server.   If you are unsure of the userid, it is the owner of the portal server directory:
                ls -ald <CANDLEHOME>/*/cq
 
  1. Back up your <CANDLEHOME> directory
  2. Use your local procedures to stop the portal server and the Eclipse help server
  3. Perform the uplift:

    Linux:

       cd <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0010
       $CANDLEHOME/bin/wasihs855uplift.sh -h $CANDLEHOME -i `pwd`

    AIX:

       cd <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0010
       $CANDLEHOME/bin/wasihs855uplift.sh -h $CANDLEHOME -i `pwd`

    Windows:

       cd <TEMP>\6.3.0.7-TIV-ITM-Windows-SP0010
       wasihs855uplift -h %CANDLE_HOME% -i %cd%
  4. At the time this service pack was released, the latest available WAS/IHS update patch is 8.55.20.02. THis patch contains the formal fix for the log4j issues: CVE-2021-44228, CVE-2021-45105, CVE-2021-44832, CVE-2021-45046 and CVE-2021-4104 .   The affected file(s) were contained in an installable but not deployed ear file, uddi.ear.  If you are already at a WAS patch version 8.55.20.02 or later then you have the fixed uddi.ear file which is still not deployed but will no longer trigger scanner warnings.
  5. Use your local procedures to restart the portal server
  6. Since the service pack updates browser/webstart client jars all TEP client users should clear the cache to ensure the latest jars are in use.  You can clear your cache as documented Clearing the JAR cache. Note that the preferred way to launch the TEP client is using Java WebStart as the browser client is no longer supported by modern browsers.

Validating what you installed

You can validate your installation by running the KinCInfo command on Windows systems or the cinfo command on Linux or UNIX systems. If you run these commands before and after the upgrade, you can clearly see the component versions that have changed.

For service pack fixes, only components that are updated during this release have the latest listed level. Note that the version number can be different across components depending on the level of maintenance included. If a component has not been updated, the command reports the GA version. There is no need to upgrade this component if your system is at the listed level, the install programs will automatically handle this.

Note: The KinCInfo and cinfo command output examples in the sections that follow show all service pack components that can be updated (highlighted). If you do not have all of these components installed, then components not installed are not displayed in the output of these commands.

Note: The version(s) for iu (IBM HTTP Server) and iw (IBM Websphere Application Server) reflect the latest available updated patch at the time this readme was published (8.55.20.01).  You can search IBM downloads for the latest upgrade patch.
 

The following example shows the output of the KinCInfo -t command on a Windows server.

*********** Tuesday, January 25, 2022 06:39:00 AM ***********
User       : Administrator         Group     : NA            
Host Name  : STYMIES1              Installer : Ver: 063007160
CandleHome : C:\IBM\ITM            
Installitm : C:\IBM\ITM\InstallITM 
*************************************************************
...Product Inventory


PC  PRODUCT DESC                                             PLAT   VER          BUILD         INSTALL DATE  

AC  KAC(64-bit) CMA/32/64 Bit Agent Compatibility Package    WIX64  06.30.07.16  202201111324  20220121 0713 
CJ  TEPD App Support/Tivoli Enterprise Portal Desktop Clien  WIX64  06.30.07.11  sp10          20200608 1007 
CQ  KCQ(64-bit) CMA/Tivoli Enterprise Portal Server Agent    WIX64  06.30.07.12  sp10          20200608 1007 
CQ  TEPS App Support/Tivoli Enterprise Portal Server         WIX64  06.30.07.12  sp10          20200608 1007 
CW  TEPB App Support/Tivoli Enterprise Portal Browser Clien  WINNT  06.30.07.12  sp10          20200608 1007 
GL  KGL(64-bit) CMA/Tivoli Enterprise Monitoring Agent Fram  WIX64  06.30.07.18  d2020b        20220121 0713 
GL  KGL(32-bit) CMA/Tivoli Enterprise Monitoring Agent Fram  WINNT  06.30.07.18  d2020b        20220121 0713 
HD  KHD(64-bit) CMA/Warehouse Proxy Agent                    WIX64  06.30.07.09  d2020b        20220121 0713 
KF  KKF(32-bit) IEH/IBM Eclipse Help Server                  WINNT  06.30.07.00  d6276a        20200608 1007 
MS  TEMS App Support/Tivoli Enterprise Monitoring Server     WIX64  06.30.07.11  sp9           20200608 1007 
NT  KNT(64-bit) CMA/Monitoring Agent for Windows OS          WIX64  06.30.07.08  12441         20220121 0713 
PA  KPA(32-bit) CMA/Tivoli Performance Analyzer              WINNT  06.30.07.00  63341         20200608 1007 
R2  KR2(32-bit) CMA/Agentless Monitoring for Windows Operat  WINNT  06.30.07.07  202201111513  20220121 0713 
R3  KR3(32-bit) CMA/Agentless Monitoring for AIX Operating   WINNT  06.30.07.07  202201111517  20220121 0713 
R4  KR4(32-bit) CMA/Agentless Monitoring for Linux Operatin  WINNT  06.30.07.07  202201111520  20220121 0713 
R5  KR5(32-bit) CMA/Agentless Monitoring for HP-UX Operatin  WINNT  06.30.07.07  202201111523  20220121 0713 
R6  KR6(32-bit) CMA/Agentless Monitoring for Solaris Operat  WINNT  06.30.07.07  202201111527  20220121 0713 
SY  KSY(64-bit) CMA/Summarization and Pruning Agent          WIX64  06.30.07.10  d2020b        20220121 0713 
UE  KUE(32-bit) CMA/Tivoli Enterprise Services User Interfa  WINNT  06.30.07.11  d2020b        20220121 0713 

PC  APPLICATION SUPPORT DESC                                 PLAT   APP VER      BUILD         INSTALL DATE  

IN  Install INS/Windows Install Component                    WINNT  06.30.07.16  202201111324  20220121 0713 
IN  TEPD INS/TEP Desktop Windows Install Component           WINNT  06.30.07.00  201612161149  20200608 1007 
IN  TEMS INS/TEMS Windows Install Component                  WINNT  06.30.07.00  201612161149  20200608 1007 
IN  TEPS INS/TEP Server Windows Install Component            WINNT  06.30.07.00  201612161149  20200608 1007 
IN  TEMA(32-bit) INS/ITM 6.x Agent Install Component         WINNT  06.30.07.16  202201111324  20220121 0713 
IN  TEMA(64-bit) INS/ITM 6.x Agent Install Component Extens  WINNT  06.30.07.00  201612161149  20200608 1007 
A4  TEMS App Support/Monitoring Agent for i5/OS              WICMS  06.30.07.04  12441         20220121 0713 
A4  TEPS App Support/Monitoring Agent for i5/OS              WICNS  06.30.07.04  12441         20220121 0713 
A4  TEPB App Support/Monitoring Agent for i5/OS              WIXEB  06.30.07.04  12441         20220121 0713 
A4  TEPD App Support/Monitoring Agent for i5/OS              WIXEW  06.30.07.04  12441         20220121 0713 
AS  KAS(64-bit) CAS/Tivoli Enterprise Monitoring Automation  WIX64  06.30.07.10  sp9           20200608 1007 
GS  KGS(64-bit) GSK/IBM GSKit Security Interface             WIX64  08.00.55.17  d2018a        20220121 0713 
GS  KGS(32-bit) GSK/IBM GSKit Security Interface             WINNT  08.00.55.17  d2018a        20220121 0713 
HD  TEMS App Support/Warehouse Proxy                         WICMS  06.30.07.09  d2020b        20220121 0713 
HD  TEPS App Support/Warehouse Proxy                         WICNS  06.30.07.09  d2020b        20220121 0713 
HD  TEPB App Support/Warehouse Proxy                         WIXEB  06.30.07.09  d2020b        20220121 0713 
HD  TEPD App Support/Warehouse Proxy                         WIXEW  06.30.07.09  d2020b        20220121 0713 
II  TEPS App Support/IBM Installation Manager                WICNS  01.92.01.00  d2018a        20220121 0713 
IT  TEPS App Support/TEC GUI Integration                     WICNS  06.30.07.00  d6276a        20200608 1007 
IT  TEPB App Support/TEC GUI Integration                     WIXEB  06.30.07.00  d6276a        20200608 1007 
IT  TEPD App Support/TEC GUI Integration                     WIXEW  06.30.07.00  d6276a        20200608 1007 
IU  TEPS App Support/IBM HTTP Server                         WICNS  08.55.20.02  d6276a        20220121 0856 
IW  TEPS App Support/Tivoli Enterprise Portal Server Extens  WICNS  08.55.20.02  d6276a        20220121 0844 
JM  KJM(64-bit) JVM/Embedded JVM                             WIX64  08.06.35.00  202109131352  20220121 0713 
JM  KJM(32-bit) JVM/Embedded JVM                             WINNT  08.06.35.00  202109131352  20220121 0713 
JM  TEPB App Support/Embedded JVM - TEP Browser Client       WIXEB  08.06.35.00  202109131352  20220121 0713 
LZ  TEMS App Support/Monitoring Agent for Linux OS           WICMS  06.30.07.09  20181         20220121 0713 
LZ  TEPS App Support/Monitoring Agent for Linux OS           WICNS  06.30.07.09  20181         20220121 0713 
LZ  TEPB App Support/Monitoring Agent for Linux OS           WIXEB  06.30.07.09  20181         20220121 0713 
LZ  TEPD App Support/Monitoring Agent for Linux OS           WIXEW  06.30.07.09  20181         20220121 0713 
NT  TEMS App Support/Monitoring Agent for Windows OS         WICMS  06.30.07.08  12441         20220121 0713 
NT  TEPS App Support/Monitoring Agent for Windows OS         WICNS  06.30.07.08  12441         20220121 0713 
NT  TEPB App Support/Monitoring Agent for Windows OS         WIXEB  06.30.07.08  12441         20220121 0713 
NT  TEPD App Support/Monitoring Agent for Windows OS         WIXEW  06.30.07.08  12441         20220121 0713 
PA  TEMS App Support/Tivoli Performance Analyzer             WICMS  06.30.07.00  63341         20200608 1007 
PA  TEPS App Support/Tivoli Performance Analyzer             WICNS  06.30.07.00  63341         20200608 1007 
PA  TEPB App Support/Tivoli Performance Analyzer             WIXEB  06.30.07.00  63341         20200608 1007 
PA  TEPD App Support/Tivoli Performance Analyzer             WIXEW  06.30.07.00  63341         20200608 1007 
R2  TEMS App Support/Agentless Monitoring for Windows Opera  WICMS  06.30.07.07  202201111513  20220121 0713 
R2  TEPS App Support/Agentless Monitoring for Windows Opera  WICNS  06.30.07.07  202201111513  20220121 0713 
R2  TEPB App Support/Agentless Monitoring for Windows Opera  WIXEB  06.30.07.07  202201111513  20220121 0713 
R2  TEPD App Support/Agentless Monitoring for Windows Opera  WIXEW  06.30.07.07  202201111513  20220121 0713 
R3  TEMS App Support/Agentless Monitoring for AIX Operating  WICMS  06.30.07.07  202201111517  20220121 0713 
R3  TEPS App Support/Agentless Monitoring for AIX Operating  WICNS  06.30.07.07  202201111517  20220121 0713 
R3  TEPB App Support/Agentless Monitoring for AIX Operating  WIXEB  06.30.07.07  202201111517  20220121 0713 
R3  TEPD App Support/Agentless Monitoring for AIX Operating  WIXEW  06.30.07.07  202201111517  20220121 0713 
R4  TEMS App Support/Agentless Monitoring for Linux Operati  WICMS  06.30.07.07  202201111520  20220121 0713 
R4  TEPS App Support/Agentless Monitoring for Linux Operati  WICNS  06.30.07.07  202201111520  20220121 0713 
R4  TEPB App Support/Agentless Monitoring for Linux Operati  WIXEB  06.30.07.07  202201111520  20220121 0713 
R4  TEPD App Support/Agentless Monitoring for Linux Operati  WIXEW  06.30.07.07  202201111520  20220121 0713 
R5  TEMS App Support/Agentless Monitoring for HP-UX Operati  WICMS  06.30.07.07  202201111523  20220121 0713 
R5  TEPS App Support/Agentless Monitoring for HP-UX Operati  WICNS  06.30.07.07  202201111523  20220121 0713 
R5  TEPB App Support/Agentless Monitoring for HP-UX Operati  WIXEB  06.30.07.07  202201111523  20220121 0713 
R5  TEPD App Support/Agentless Monitoring for HP-UX Operati  WIXEW  06.30.07.07  202201111523  20220121 0713 
R6  TEMS App Support/Agentless Monitoring for Solaris Opera  WICMS  06.30.07.07  202201111527  20220121 0713 
R6  TEPS App Support/Agentless Monitoring for Solaris Opera  WICNS  06.30.07.07  202201111527  20220121 0713 
R6  TEPB App Support/Agentless Monitoring for Solaris Opera  WIXEB  06.30.07.07  202201111527  20220121 0713 
R6  TEPD App Support/Agentless Monitoring for Solaris Opera  WIXEW  06.30.07.07  202201111527  20220121 0713 
SY  TEMS App Support/Summarization and Pruning Agent         WICMS  06.30.07.10  d2020b        20220121 0713 
SY  TEPS App Support/Summarization and Pruning Agent         WICNS  06.30.07.10  d2020b        20220121 0713 
SY  TEPB App Support/Summarization and Pruning Agent         WIXEB  06.30.07.10  d2020b        20220121 0713 
SY  TEPD App Support/Summarization and Pruning Agent         WIXEW  06.30.07.10  d2020b        20220121 0713 
T1  TEMS App Support/Tivoli Enterprise Monitoring Server TR  WICMS  07.30.63.00  d6350a        20200608 1007 
TM  TEMS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup  WICMS  06.23.05.00  d4029a        20200608 1007 
TM  TEPS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup  WICNS  06.23.05.00  d4029a        20200608 1007 
UI  KUI(32-bit) CLI/Tivoli Enterprise Services User Interfa  WINNT  06.30.07.16                20220121 0713 
UL  TEMS App Support/Monitoring Agent for UNIX Logs          WICMS  06.23.05.00  62021         20200608 1007 
UL  TEPS App Support/Monitoring Agent for UNIX Logs          WICNS  06.23.05.00  62021         20200608 1007 
UL  TEPB App Support/Monitoring Agent for UNIX Logs          WIXEB  06.23.05.00  62021         20200608 1007 
UL  TEPD App Support/Monitoring Agent for UNIX Logs          WIXEW  06.23.05.00  62021         20200608 1007 
UM  TEMS App Support/Universal Agent                         WICMS  06.23.05.00  d5326a        20200608 1007 
UM  TEPS App Support/Universal Agent                         WICNS  06.23.05.00  d5326a        20200608 1007 
UM  TEPB App Support/Universal Agent                         WIXEB  06.23.05.00  d5326a        20200608 1007 
UM  TEPD App Support/Universal Agent                         WIXEW  06.23.05.00  d5326a        20200608 1007 
UX  TEMS App Support/Monitoring Agent for UNIX OS            WICMS  06.30.07.10  20181         20220121 0713 
UX  TEPS App Support/Monitoring Agent for UNIX OS            WICNS  06.30.07.10  20181         20220121 0713 
UX  TEPB App Support/Monitoring Agent for UNIX OS            WIXEB  06.30.07.10  20181         20220121 0713 
UX  TEPD App Support/Monitoring Agent for UNIX OS            WIXEW  06.30.07.10  20181         20220121 0713

The following example shows the output of the cinfo -t command on AIX

 
*********** Fri Jan 21 10:40:33 EST 2022 ******************
User: root Groups: system bin sys security cron audit lp
Host name : paix900	 Installer Lvl:06.30.07.16
CandleHome: /opt/IBM/ITM
Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix)
***********************************************************
...Product inventory

PC   PRODUCT DESC                                              PLAT    VER           BUILD           INSTALL DATE    

as   Tivoli Enterprise Monitoring Automation Server            aix536  06.30.07.10   d6350a          20210923 1604   
ax   IBM Tivoli Monitoring Shared Libraries                    aix526  06.30.07.18   d2020b          20220121 1007   
ax   IBM Tivoli Monitoring Shared Libraries                    aix533  06.30.07.18   d2020b          20220121 1007   
ax   IBM Tivoli Monitoring Shared Libraries                    aix536  06.30.07.18   d2020b          20220121 1007   
cq   Tivoli Enterprise Portal Server                           aix536  06.30.07.12   d6350a          20210923 1608   
cw   Tivoli Enterprise Portal Browser Client                   aix536  06.30.07.12   d6350a          20210923 1605   
gs   IBM GSKit Security Interface                              aix523  08.00.55.17   d1067a          -               
gs   IBM GSKit Security Interface                              aix526  08.00.55.17   d1067a          -               
hd   Warehouse Proxy                                           aix536  06.30.07.09   d2020b          20220121 1007   
ii   IBM Installation Manager                                  aix533  01.92.01.00   d2018a          20220121 1008   
iu   IBM HTTP Server                                           aix536  08.55.20.02   d6276a          20220121 1025   
iw   IBM Tivoli Enterprise Portal Server Extensions            aix536  08.55.20.02   d6276a          20220121 1024   
jr   Tivoli Enterprise-supplied JRE                            aix523  08.06.35.00   202109131352    -               
jr   Tivoli Enterprise-supplied JRE                            aix526  08.06.35.00   202109131352    -               
kf   IBM Eclipse Help Server                                   aix533  06.30.07.00   d6276a          20210923 1608   
ms   Tivoli Enterprise Monitoring Server                       aix536  06.30.07.11   d6350a          20210923 1615   
pa   Tivoli Performance Analyzer                               aix533  06.30.07.00   63341           20210923 1615   
r2   Agentless Monitoring for Windows Operating Systems        aix526  06.30.07.07   202201111513    20220121 1008   
r3   Agentless Monitoring for AIX Operating Systems            aix526  06.30.07.07   202201111517    20220121 1008   
r4   Agentless Monitoring for Linux Operating Systems          aix526  06.30.07.07   202201111520    20220121 1008   
r5   Agentless Monitoring for HP-UX Operating Systems          aix526  06.30.07.07   202201111523    20220121 1008   
r6   Agentless Monitoring for Solaris Operating Systems        aix526  06.30.07.07   202201111527    20220121 1008   
sh   Tivoli Enterprise Monitoring SOAP Server                  aix536  06.30.07.10   d6350a          20210923 1615   
sy   Summarization and Pruning Agent                           aix536  06.30.07.10   d2020b          20220121 1007   
t1   File Transfer Enablement                                  aix536  07.30.00.00   20100000-0000   -               
ue   Tivoli Enterprise Services User Interface Extensions      aix536  06.30.07.11   d2020b          20220121 1007   
ui   Tivoli Enterprise Services User Interface                 aix526  06.30.07.16   d6350a          20210923 1615   
ui   Tivoli Enterprise Services User Interface                 aix533  06.30.07.16   d6350a          20210923 1615   
ui   Tivoli Enterprise Services User Interface                 aix536  06.30.07.16   d2020b          20220121 1007   
ux   Monitoring Agent for UNIX OS                              aix526  06.30.07.10   20181           20220121 1007   


PC   APPLICATION SUPPORT DESC                                  PLAT    APP VER       BUILD           INSTALL DATE    

a4   Monitoring Agent for i5/OS                                tms     06.30.07.04   12441           20220121 1007   
a4   Monitoring Agent for i5/OS                                tps     06.30.07.04   12441           20220121 1007   
a4   Monitoring Agent for i5/OS                                tpw     06.30.07.04   12441           20220121 1007   
hd   Warehouse Proxy                                           tms     06.30.07.09   d2020b          20220121 1008   
hd   Warehouse Proxy                                           tps     06.30.07.09   d2020b          20220121 1008   
hd   Warehouse Proxy                                           tpw     06.30.07.09   d2020b          20220121 1008   
it   TEC GUI Integration                                       tps     06.30.07.00   d6276a          20210923 1616   
it   TEC GUI Integration                                       tpw     06.30.07.00   d6276a          20210923 1617   
jr   Tivoli Enterprise-supplied JRE                            tpj     08.06.35.00   202109131352    -               
lz   Monitoring Agent for Linux OS                             tms     06.30.07.09   20181           20220121 1008   
lz   Monitoring Agent for Linux OS                             tps     06.30.07.09   20181           20220121 1008   
lz   Monitoring Agent for Linux OS                             tpw     06.30.07.09   20181           20220121 1008   
ms   Tivoli Enterprise Monitoring Server                       tms     06.30.07.00   d6350a          20210923 1616   
nt   Monitoring Agent for Windows OS                           tms     06.30.07.08   12441           20220121 1008   
nt   Monitoring Agent for Windows OS                           tps     06.30.07.08   12441           20220121 1008   
nt   Monitoring Agent for Windows OS                           tpw     06.30.07.08   12441           20220121 1008   
pa   Tivoli Performance Analyzer                               tms     06.30.07.00   63341           20210923 1616   
pa   Tivoli Performance Analyzer                               tps     06.30.07.00   63341           20210923 1617   
pa   Tivoli Performance Analyzer                               tpw     06.30.07.00   63341           20210923 1618   
r2   Agentless Monitoring for Windows Operating Systems        tms     06.30.07.07   202201111513    20220121 1008   
r2   Agentless Monitoring for Windows Operating Systems        tps     06.30.07.07   202201111513    20220121 1008   
r2   Agentless Monitoring for Windows Operating Systems        tpw     06.30.07.07   202201111513    20220121 1008   
r3   Agentless Monitoring for AIX Operating Systems            tms     06.30.07.07   202201111517    20220121 1008   
r3   Agentless Monitoring for AIX Operating Systems            tps     06.30.07.07   202201111517    20220121 1008   
r3   Agentless Monitoring for AIX Operating Systems            tpw     06.30.07.07   202201111517    20220121 1008   
r4   Agentless Monitoring for Linux Operating Systems          tms     06.30.07.07   202201111520    20220121 1008   
r4   Agentless Monitoring for Linux Operating Systems          tps     06.30.07.07   202201111520    20220121 1008   
r4   Agentless Monitoring for Linux Operating Systems          tpw     06.30.07.07   202201111520    20220121 1008   
r5   Agentless Monitoring for HP-UX Operating Systems          tms     06.30.07.07   202201111523    20220121 1008   
r5   Agentless Monitoring for HP-UX Operating Systems          tps     06.30.07.07   202201111523    20220121 1008   
r5   Agentless Monitoring for HP-UX Operating Systems          tpw     06.30.07.07   202201111523    20220121 1008   
r6   Agentless Monitoring for Solaris Operating Systems        tms     06.30.07.07   202201111527    20220121 1008   
r6   Agentless Monitoring for Solaris Operating Systems        tps     06.30.07.07   202201111527    20220121 1008   
r6   Agentless Monitoring for Solaris Operating Systems        tpw     06.30.07.07   202201111527    20220121 1008   
sy   Summarization and Pruning Agent                           tms     06.30.07.10   d2020b          20220121 1008   
sy   Summarization and Pruning Agent                           tps     06.30.07.10   d2020b          20220121 1008   
sy   Summarization and Pruning Agent                           tpw     06.30.07.10   d2020b          20220121 1008   
tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tms     06.23.05.00   d4029a          20210923 1616   
tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tps     06.23.05.00   d4029a          20210923 1617   
ul   Monitoring Agent for UNIX Logs                            tms     06.23.05.00   62021           20210923 1616   
ul   Monitoring Agent for UNIX Logs                            tps     06.23.05.00   62021           20210923 1617   
ul   Monitoring Agent for UNIX Logs                            tpw     06.23.05.00   62021           20210923 1619   
um   Universal Agent                                           tms     06.23.05.00   d5326a          20210923 1616   
um   Universal Agent                                           tps     06.23.05.00   d5326a          20210923 1617   
um   Universal Agent                                           tpw     06.23.05.00   d5326a          20210923 1619   
ux   Monitoring Agent for UNIX OS                              tms     06.30.07.10   20181           20220121 1008   
ux   Monitoring Agent for UNIX OS                              tps     06.30.07.10   20181           20220121 1008   
ux   Monitoring Agent for UNIX OS                              tpw     06.30.07.10   20181           20220121 1008

The following example shows the output of the cinfo -t command on Linux

 
*********** Tue Jan 25 06:36:57 PST 2022 ******************
User: root Groups: root
Host name : itml3sput1	 Installer Lvl:06.30.07.16
CandleHome: /opt/IBM/ITM
Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix)
***********************************************************
...Product inventory

PC   PRODUCT DESC                                              PLAT    VER           BUILD           INSTALL DATE    

as   Tivoli Enterprise Monitoring Automation Server            lx8266  06.30.07.10   d6350a          20210203 0832   
ax   IBM Tivoli Monitoring Shared Libraries                    li6263  06.30.07.18   d2020b          20220121 0707   
ax   IBM Tivoli Monitoring Shared Libraries                    lx8266  06.30.07.18   d2020b          20220121 0707   
cj   Tivoli Enterprise Portal Desktop Client                   lx8266  06.30.07.11   d6350a          20210203 0841   
cq   Tivoli Enterprise Portal Server                           lx8266  06.30.07.12   d6350a          20210203 0845   
cw   Tivoli Enterprise Portal Browser Client                   lx8266  06.30.07.12   d6350a          20210203 0841   
gs   IBM GSKit Security Interface                              li6243  08.00.55.17   d2018a          -               
gs   IBM GSKit Security Interface                              lx8266  08.00.55.17   d2018a          -               
hd   Warehouse Proxy                                           lx8266  06.30.07.09   d2020b          20220121 0707   
ii   IBM Installation Manager                                  lx8266  01.92.01.00   d2018a          20220121 0708   
iu   IBM HTTP Server                                           lx8266  08.55.20.02   d6276a          20220121 0745   
iw   IBM Tivoli Enterprise Portal Server Extensions            lx8266  08.55.20.02   d6276a          20220121 0742   
jr   Tivoli Enterprise-supplied JRE                            li6263  08.06.35.00   202109131352    -               
jr   Tivoli Enterprise-supplied JRE                            lx8266  08.06.35.00   202109131352    -               
kf   IBM Eclipse Help Server                                   li6263  06.30.07.00   d6276a          20210203 0844   
lz   Monitoring Agent for Linux OS                             lx8266  06.30.07.09   20181           20220121 0707   
ms   Tivoli Enterprise Monitoring Server                       lx8266  06.30.07.11   d6350a          20210203 0832   
pa   Tivoli Performance Analyzer                               lx8266  06.30.07.00   63341           20210203 0853   
r2   Agentless Monitoring for Windows Operating Systems        lx8266  06.30.07.07   202201111513    20220121 0708   
r3   Agentless Monitoring for AIX Operating Systems            lx8266  06.30.07.07   202201111517    20220121 0708   
r4   Agentless Monitoring for Linux Operating Systems          lx8266  06.30.07.07   202201111520    20220121 0708   
r5   Agentless Monitoring for HP-UX Operating Systems          lx8266  06.30.07.07   202201111523    20220121 0708   
r6   Agentless Monitoring for Solaris Operating Systems        lx8266  06.30.07.07   202201111527    20220121 0708   
sh   Tivoli Enterprise Monitoring SOAP Server                  lx8266  06.30.07.10   d6350a          20210203 0832   
sy   Summarization and Pruning Agent                           lx8266  06.30.07.10   d2020b          20220121 0707   
t1   File Transfer Enablement                                  lx8266  07.30.00.00   20100000-0000   -               
ue   Tivoli Enterprise Services User Interface Extensions      lx8266  06.30.07.11   d2020b          20220121 0707   
ui   Tivoli Enterprise Services User Interface                 lx8266  06.30.07.16   d2020b          20220121 0707   


PC   APPLICATION SUPPORT DESC                                  PLAT    APP VER       BUILD           INSTALL DATE    

a4   Monitoring Agent for i5/OS                                tms     06.30.07.04   12441           20220121 0707   
a4   Monitoring Agent for i5/OS                                tpd     06.30.07.04   12441           20220121 0707   
a4   Monitoring Agent for i5/OS                                tps     06.30.07.04   12441           20220121 0707   
a4   Monitoring Agent for i5/OS                                tpw     06.30.07.04   12441           20220121 0707   
hd   Warehouse Proxy                                           tms     06.30.07.09   d2020b          20220121 0708   
hd   Warehouse Proxy                                           tpd     06.30.07.09   d2020b          20220121 0708   
hd   Warehouse Proxy                                           tps     06.30.07.09   d2020b          20220121 0708   
hd   Warehouse Proxy                                           tpw     06.30.07.09   d2020b          20220121 0708   
it   TEC GUI Integration                                       tpd     06.30.07.00   d6276a          20210203 1225   
it   TEC GUI Integration                                       tps     06.30.07.00   d6276a          20210203 1233   
it   TEC GUI Integration                                       tpw     06.30.07.00   d6276a          20210203 1224   
jr   Tivoli Enterprise-supplied JRE                            tpj     08.06.35.00   202109131352    -               
lz   Monitoring Agent for Linux OS                             tms     06.30.07.09   20181           20220121 0708   
lz   Monitoring Agent for Linux OS                             tpd     06.30.07.09   20181           20220121 0708   
lz   Monitoring Agent for Linux OS                             tps     06.30.07.09   20181           20220121 0708   
lz   Monitoring Agent for Linux OS                             tpw     06.30.07.09   20181           20220121 0708   
ms   Tivoli Enterprise Monitoring Server                       tms     06.30.07.00   d6350a          20210203 0853   
nt   Monitoring Agent for Windows OS                           tms     06.30.07.08   12441           20220121 0708   
nt   Monitoring Agent for Windows OS                           tpd     06.30.07.08   12441           20220121 0708   
nt   Monitoring Agent for Windows OS                           tps     06.30.07.08   12441           20220121 0708   
nt   Monitoring Agent for Windows OS                           tpw     06.30.07.08   12441           20220121 0708   
pa   Tivoli Performance Analyzer                               tms     06.30.07.00   63341           20210203 0853   
pa   Tivoli Performance Analyzer                               tpd     06.30.07.00   63341           20210203 1225   
pa   Tivoli Performance Analyzer                               tps     06.30.07.00   63341           20210203 1233   
pa   Tivoli Performance Analyzer                               tpw     06.30.07.00   63341           20210203 1224   
r2   Agentless Monitoring for Windows Operating Systems        tms     06.30.07.07   202201111513    20220121 0708   
r2   Agentless Monitoring for Windows Operating Systems        tpd     06.30.07.07   202201111513    20220121 0708   
r2   Agentless Monitoring for Windows Operating Systems        tps     06.30.07.07   202201111513    20220121 0708   
r2   Agentless Monitoring for Windows Operating Systems        tpw     06.30.07.07   202201111513    20220121 0708   
r3   Agentless Monitoring for AIX Operating Systems            tms     06.30.07.07   202201111517    20220121 0708   
r3   Agentless Monitoring for AIX Operating Systems            tpd     06.30.07.07   202201111517    20220121 0708   
r3   Agentless Monitoring for AIX Operating Systems            tps     06.30.07.07   202201111517    20220121 0708   
r3   Agentless Monitoring for AIX Operating Systems            tpw     06.30.07.07   202201111517    20220121 0708   
r4   Agentless Monitoring for Linux Operating Systems          tms     06.30.07.07   202201111520    20220121 0708   
r4   Agentless Monitoring for Linux Operating Systems          tpd     06.30.07.07   202201111520    20220121 0708   
r4   Agentless Monitoring for Linux Operating Systems          tps     06.30.07.07   202201111520    20220121 0708   
r4   Agentless Monitoring for Linux Operating Systems          tpw     06.30.07.07   202201111520    20220121 0708   
r5   Agentless Monitoring for HP-UX Operating Systems          tms     06.30.07.07   202201111523    20220121 0708   
r5   Agentless Monitoring for HP-UX Operating Systems          tpd     06.30.07.07   202201111523    20220121 0708   
r5   Agentless Monitoring for HP-UX Operating Systems          tps     06.30.07.07   202201111523    20220121 0708   
r5   Agentless Monitoring for HP-UX Operating Systems          tpw     06.30.07.07   202201111523    20220121 0708   
r6   Agentless Monitoring for Solaris Operating Systems        tms     06.30.07.07   202201111527    20220121 0708   
r6   Agentless Monitoring for Solaris Operating Systems        tpd     06.30.07.07   202201111527    20220121 0708   
r6   Agentless Monitoring for Solaris Operating Systems        tps     06.30.07.07   202201111527    20220121 0708   
r6   Agentless Monitoring for Solaris Operating Systems        tpw     06.30.07.07   202201111527    20220121 0708   
sy   Summarization and Pruning Agent                           tms     06.30.07.10   d2020b          20220121 0708   
sy   Summarization and Pruning Agent                           tpd     06.30.07.10   d2020b          20220121 0708   
sy   Summarization and Pruning Agent                           tps     06.30.07.10   d2020b          20220121 0708   
sy   Summarization and Pruning Agent                           tpw     06.30.07.10   d2020b          20220121 0708   
tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tms     06.23.05.00   d4029a          20210203 0853   
tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tps     06.23.05.00   d4029a          20210203 1233   
ul   Monitoring Agent for UNIX Logs                            tms     06.23.05.00   62021           20210203 0853   
ul   Monitoring Agent for UNIX Logs                            tpd     06.23.05.00   62021           20210203 1225   
ul   Monitoring Agent for UNIX Logs                            tps     06.23.05.00   62021           20210203 1233   
ul   Monitoring Agent for UNIX Logs                            tpw     06.23.05.00   62021           20210203 1224   
um   Universal Agent                                           tms     06.23.05.00   d5326a          20210203 0853   
um   Universal Agent                                           tpd     06.23.05.00   d5326a          20210203 1225   
um   Universal Agent                                           tps     06.23.05.00   d5326a          20210203 1233   
um   Universal Agent                                           tpw     06.23.05.00   d5326a          20210203 1224   
ux   Monitoring Agent for UNIX OS                              tms     06.30.07.10   20181           20220121 0708   
ux   Monitoring Agent for UNIX OS                              tpd     06.30.07.10   20181           20220121 0708   
ux   Monitoring Agent for UNIX OS                              tps     06.30.07.10   20181           20220121 0708   
ux   Monitoring Agent for UNIX OS                              tpw     06.30.07.10   20181           20220121 0708

Remote service pack installation

The following components are remote deployable:

  PC    Description
  --    ------------
  lz    Monitoring Agent for Linux OS
  nt    Monitoring Agent for Windows OS
  tf    Tivoli Enterprise Management Agent Framework Update
  ue    Tivoli Enterprise Services User Intefercase Extensions
  ux    Monitoring Agent for UNIX OS
  r2    Agentless Monitoring Agent for Windows OS
  r3    Agentless Monitoring Agent for AIX OS
  r4    Agentless Monitoring Agent for Linux OS
  r5    Agentless Monitoring Agent for HP-UX OS
  r6    Agentless Monitoring Agent for Solaris OS

  1. Transfer the appropriate archive file (6.3.0.7-TIV-ITM-<PLATFORM>-SP0010.tar.gz or .zip) to a temporary directory on the system that contains the code to be updated.  For the purpose of this readme file, the symbol <TEMP> represents the fully qualified path to this directory. Note: On Windows, this includes the drive letter.
     
  2. Expand the archive file using the tar command on UNIX systems or an unzip utility on Windows systems.  This creates a directory structure that contains fixes for all of the supported platforms.
     
  3. Add the deploy components to the TEMS Depot by executing the following command

    For Linux packages (lz, r#, tf and ue)

         cd <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0010/bundles/unix

    For UNIX (r#, tf, ue and ux)

         cd <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0010/bundles/unix

    For Windows packages  (nt, r#, tf and ue)

        cd <TEMP>/6.3.0.7-TIV-ITM-Windows-SP0010/bundles/WINDOWS/Deploy

    To load all components to your depot run the following command once each for UNIX or Linux and then Windows components:

    For UNIX or Linux:

       $CANDLEHOME/bin/tacmd addbundles -i . 

    For Windows:

       tacmd addbundles -i . 


    Or you can load only those bundles you want using one or more of the Product codes from the components listed

       tacmd addbundles -i . [-t] [<pc>] [<pc> ...]

    i.e.

       tacmd addbundles -i . -t lz tf

    Make note of the deployable component versions as you add the bundles and then use either the updateAgent
    or updateFramework commands to remotely deploy.

   

Pristine installation images for OS agents

   The steps are as outlined at this link:

   Separating the downloaded ITMl/ITCAM media image into smaller agent/platform bundles

   Note: point to <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0010/bundles/unix or <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0010/bundles/unix
             or      <TEMP>/6.3.0.7-TIV-ITM-Windows-SP0010/bundles/WINDOWS/Deploy

    for the media path per the steps in link.

Updating 630 Fix Pack 7 pristine installation media for new platform support (as listed in New Features)

For all new platforms listed you can install from 630 Fix Pack 7 media but the prerequisite scan will report errors.  So long as the errors are just OS Version failure, ITM 630 Fix Pack 7 will install and configure correctly with the following exceptions:

  • Solaris 11.4 UNIX OS monitoring agent needs to be installed from service pack 3 or later 
  • The Tivoli Enterprise Portal Server (CQ) on Linux for System z cannot be installed unless libstdc++.so.5 (compat-libstdc++-33.x on RHEL or libstdc++33.x on SUSE) is also installed.   However, since libstdc++.so.5 has been deprecated, newer versions of both RHEL and SUSE no longer provide libstdc++.so.5.  You can patch your IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Base Linux on System z media to allow for Tivoli Enterprise Portal installation on these newer RHEL and SUSE versions. 

The service pack provides a mechanism to patch Pristine installation 6.3.0 Fix Pack 7 install images so that you can get the latest prerequisite scanner definitions as well as patching the IBM Tivoli Monitoring V6.3.0.7 Base, Linux on System z® media so that you can install the Tivoli Enterprise Portal Server on newer OS versions on Linux for System z (See install steps below).  In all cases after doing a pristine installation from patched 630 Fix Pack 7, you would still need to additionally apply the service pack.   Also if you patch windows media, due to the update to Visual C++ runtimes, you must also apply the service pack after doing a pristine installation from patched 630 Fix Pack 7 media.

To patch 6.3.0 Fix Pack 7 media, you need an extracted image in a writable location or point to a new, writable, location in case your source image is read-only.  To patch your media:

Linux:

        <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0010/mediaupdate

UNIX:

        <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0010/mediaupdate

Windows:

       <TEMP>/6.3.0.7-TIV-ITM-Windows-SP0010/mediaupdate.bat 


To patch the installation media:

mediaupdate -h media_dir [-w write_dir] [-r]
        where:  -h media_dir  full path of the original CD image or expanded
                              media directory.

                -w write_dir  is optional and is full path of the modified CD image directory.
                              it's only required if media_dir is not a writable directory.

                -r            is optional and restores updated media to original contents if you want to undo patching of the extracted installation media
 

Per the usage you would specify the location of a 6.3.0 Fix Pack 7 extracted install image (pristine) and the script copies over the updated install, prerequisite checking and for base Linux for System z the TEPS and teps install manager files needed to then use the modified pristine image to do a fresh install of your target OS (all supported components).    Again, after installation using the updated media, you then immediately apply SP10

for example

Linux:

   <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0010/mediaupdate -h /tmp/6307media/agents

   <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0010/mediaupdate -h /tmp/6307media/base_zlinux

UNIX:

   <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0010/mediaupdate -h /tmp/6307media/agents

Windows:

   <TEMP>/6.3.0.7-TIV-ITM-Windows-SP0010/mediaupdate.bat -h c:\temp\6307media\agents 

To install Tivoli Enterprise Portal on Linux for System z for newer OS versions after patching Base Linux for System z install media:

  1. Run the install for the Tivoli Enterprise Portal from the patched media
  2. Immediately apply this service pack  per the installation instructions
  3. Configure the Tivoli Enterprise Portal Server (cq) component before continuing with the service pack "Perform the necessary tasks after installation"

Additional installation updates

Installing and configuring IBM Java 8 from Tivoli Enterprise Portal Server for Tivoli Enterprise Portal browser and web start clients

This service pack allows for updating Tivoli Enteprise Portal browswer and web start clients to IBM Java 8. The steps are a variation on the Installing and configuring IBM Java 7 > Upgrade installation version pristine installation documentation as follows:

The previous document link has a reference to Windows: Upgrading your existing version of Java to IBM Java 7 and Linux: Upgrading your existing version of Java to IBM Java 7.
Per the previous links you need to edit the jreconfig.js file on your Tivoli Enterprise Portal Server and change the value of the jreDesiredLevel statement to the following value:

var jreDesiredLevel    = "1.8.0";

If you have jreDesiredLevel set to allow for users to run with their clients default, system JRE, i.e.: 
var jreDesiredLevel    = "*";
then any client without a system JRE will be able to download IBM Java 8 by default from the Tivoli Enterprise Server.
 

New utility for securing Windows installations

The service pack installation provides a new command on Windows:

    %CANDLE_HOME%\InstallITM\securemain.cmd

An administrator can use the command to limit the permissions non-admin users have on the C:\IBM\ITM (%CANDLE_HOME%) folder.

To set security permissions limiting non administrators users from creating files or folders, use the following command:

    secureMain lock

To remove security settings use the following command:

    secureMain unlock

Command syntax can be viewed with the following syntax:

    secureMain -?

The secureMain commands use the following syntax:

    secureMain [-h install_dir] [-g SID] [-d folder] lock

    secureMain [-h install_dir] [-g SID] unlock

   where variables are defined as follows:

        install_dir is the directory path for the IBM Tivoli Monitoring installation.
             If this parameter is not supplied, the script attempts to determine the installation directory.

        SID is the Windows Security Identifier. The default SID used is S-1-5-11.

        folder is an additional folder to set admin rights for. This is used when factory agents create an additional folder under the installation directory.

SID values are the user and group identifiers used by Windows when setting file security. The following links provide additional information on SIDs.

List of commonly used SIDs:

Command line syntax for listing SID values of accounts defined on the system:

      https://docs.microsoft.com/en-us/windows/win32/wmisdk/wmic

     Example usage: "wmic useraccount get name,sid"

Previously provided security updates have been included in this service Pack for APARs IV94417 and IV96017.   They are to be installed separately as needed.   See the following files for details:

    <TEMP>/6.3.0.7-TIV-ITM-<PLATFORM>-SP0010/updates/6.3.0-TIV-ITM-FP0007-IV94417.README

and 

    <TEMP>/6.3.0.7-TIV-ITM-<PLATFORM>-SP0010/updates/6.3.0-TIV-ITM-FP0007-IV96017.README

  Also included is a fix for APAR IV88904 which applies to the ITM OS Dashboards.  See the following file for details:
 
    <TEMP>/6.3.0.7-TIV-ITM-<PLATFORM>-SP0010/updates/README-Provisional-IV88904.txt

Troubleshoot Installation from Support site

For additional troubleshooting help not covered in this readme document, visit the IBM Tivoli Monitoring support page at the following URL:

https://www.ibm.com/support/knowledgecenter/SS8G7U_ref/pdf/itm/ITM_Troubleshooting_Guide_V6.3_Fix_Pack_2.pdf?view=kc

Additional information

This is a cumulative service pack for IBM Tivoli Monitoring, Version 6.3.0 Fix Pack 7.

The main areas of quality improvements made in this maintenance deliverable relative to the most recently shipped IBM Tivoli Monitoring release (IBM Tivoli Monitoring 6.3.0 Fix Pack 7) are shown below.
  • New APAR fixes for Tivoli Monitoring 6.3.0 Fix Pack 7 service pack 10 (See List of fixes below)

New Features/Enhancements

The following new features are included in IBM Tivoli Monitoring 6.3.0 Fix Pack 7 service pack 10:

New Features from superseded service packs

Online Documentation Updates

None
 

List of fixes

IBM Tivoli Enterprise Monitoring Installation APARs
IJ36972
On Non Windows platforms, XX.environment files containing multiple = after the export are broken after installing SP9
This causes the itmcmd agent/server command to fail to stop or start the component with the XX.environment file containing an entry with multiple = on a single line.

List of fixes from superseded service packs

Copyright and trademark information

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Document change history

January 31, 2022 Initial publication
February 17, 2022 Update Known Issues with reference to APAR IJ37912

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Document Information

Modified date:
17 February 2022

UID

ibm16541920

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