IJ37912: SP09 DOES NOT DOCUMENT THE FACT THAT SP06 IS A REQUIREMENT FOR S0P9 TO UPDATE THE NT AGENT.

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 9 (6.3.0.7-TIV-ITM-SP0009)

APAR status

• Closed as program error.

Error description

• APAR should documented for Windows Installer component.
  
  
  SP09 does not document the fact that SP06 is a requirement for
  S0P9 to update the NT agent.
  The Abort IBM Tivoli Monitoring log and Abort IBM Tivoli
  Monitoring trace log displays the following error:
  SP06 or greater framework install needed to continue.
  

Local fix

• n/a
  

Problem summary

• Service pack 6 or later updates the MSVC for all ITM platform
  components. This change introduced a compatibility issue with
  other non-platform agents (anything other than the OS, SY or HD
  agent) which need to be updated to a compatible level as per the
   "Agent compatibiliy with IBM Tivoli Monitoring 6.3.0 Fix Pack 7
   Service Pack 6" technote:
  
  https://www.ibm.com/support/pages/agent-compatibility-ibm-tivoli
  -monitoring-630-fix-pack-7-service-pack-6-and-later-service-pack
  s
  
  However there was no install check to prevent one from updating
  the core ITM framework components if they were at a level prior
  to service pack 6. Since only a subset of the installed
  components are updated by an agent install to the new MSVC,
  other components not updated by that agent install (eg framework
  commands such as kincmd.exe) would be broken due to the
  mis-match of these components.
  

Problem conclusion

• Additional checks were added to install (setup.exe) to validate
  that all installed components are to be updated by the agent
  install or that service pack 6 or later core framework
  components are already installed i.e. they have been updated by
  the ITM service pack 6 or later install package. If neither of
  these conditions are met then you will need to first update the
  agent endpoint directly to service pack 6 or later. In the case
  of remote deploy updates, tacmd updateagent" if you have any
  other agents on the target system, that system will first need
  to be updated by direct service pack install.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
     | service pack | 6.3.0.7-TIV-ITM-SP0009
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  OMEG DIST INSTA

• Fixed component ID

  5608A41CI

Applicable component levels