IBM Sterling Order Management 20.3 Release Notes

Issue: Certain automated probes were failing because the heartbeat.jsp was not accessible when the IBMid was enabled for IBM Sterling Call Center and IBM Sterling Store Management.

Resolution: Deployment configuration is updated to expose heartbeat.jsp same as the Console user interface, where it is accessible even when the IBMid is enabled.

The search catalog index builds a cache from the latest active index during the server startup. The cache includes YCMOpenBitSet instances with bits equal to the total number of active catalog items. Such instances of YCMOpenBitSet are created for each active category and attribute allowed values in the catalog. For a huge catalog with large number of categories, the YCMOpenBitSet instances can start consuming more memory and might result into out of memory errors.

All instances of YCMOpenBitSet are added to ehcache for cache management. By default, ehcache is configured to keep 10000 cache elements (YCMOpenBitSet in this case) in memory. Ehcache can be configured to keep lesser number of elements in memory to free up memory for other processes. Ehcache keeps only the configured number of elements in memory and evicts the remaining elements to disk by using the configured eviction policy. However, when the evicted elements are required to be restored, ehcache fails to do so and hence cannot return the elements from disk.

Solution: Ehcache can now deserialize the evicted objects successfully for further use.

The input template for OverrideGetOrderPriceUE has missing attributes and elements when compared to the input Javadoc for the user exit. Hence, ship pricing rules and coupons are not applied due to missing information indicating whether the rules or promotions are valid.

Solution: The user exit template is updated to reconcile these two files.

When database queries are added to SQL batch in the order move status, the queries run in a wrong sequence.

When an order line pricing is information only, the line price is set to zero during invoicing. If there are line charges or taxes on the line, and the line total is allowed to change after invoicing, the line total becomes the sum of the charges, and taxes are set to zero.

When Inventory Visibility integration phase 2 is enabled and the user performs the following steps:
1. Creates a custom demand type in Sterling Order Management and Inventory Visibility with the name "RSRV_OPEN_ORDER.ex", such that this demand type is an uncommitted demand type like OPEN_ORDER.
2. Calls reserveAvailableInventory API for a qty=1 for an item. This creates a reservation for qty=1 for the item at a specific node in Inventory Visibility.
3. Consumes the above reservation in createOrder API such that ship node in the reservation is stamped in the ShipNode XML attribute in the OrderLine element of API input. Also, the DemandType XML attribute is stamped with value "RSRV_OPEN_ORDER.ex" in OrderLineReservation element of the API input.
It is noticed that the createOrder API generates demands as OPEN_ORDER=+1 and RSRV_OPEN_ORDER.ex=+1 at the specific ship node, which results in Inventory Visibility showing 1 lesser available quantity.
This issue related to the availability quantity is corrected when the scheduleOrder API is called.

Solution: The createOrder API is enhanced to generate demands OPEN_ORDER=+1, RSRV_OPEN_ORDER.ex=+1, and OPEN_ORDER=-1 at the specific ship node.

After restoring an order, the YFS_TASK_Q table entry is not generated and hence, the restored order is not available to be purged again.

If OrderLineKey is not present in the OrderLine element for sales order template, Sterling Order Management removes the OrderLineKey attribute from the OrderLine element of the return order.
Solution: For the sales order template, only the OrderLine elements of the sales order are processed, the return order elements are not affected.

In the Add products page of IBM Sterling Call Center, when a user saves the item, navigates back to the customer selection page, comes back to the Add products page, and clicks 'Show preview', the preview panel shows 'Out of stock' even though the item is available. This issue occurs because the mashup "AddItemsLines_getCompleteOrderLineList" does not return the item availability information in the mashup output.

Solution: Mashup definition is updated to return the availability information for the item in the mashup output.

The Sterling Order Management application is enhanced such that it now logs SQL statements. The SQL statements are added and run with the SQL batch execution.

Authorization expiration date is set to high date causing the payment processing to be disabled when the hold is removed from the order.

Solution: Authorization expiration date is now set to current date from high date if the order hold is resolved and the payment processing is enabled for the order.

A potential performance issue is observed while fetching child containers in the changeShipment API call. And, the parent container keys in most of the shipment container records in the database are set to blank.
Solution : Set yfs.applyChildContainerQueryOptimization=Y in DB properties to optimize the query on the shipment container table while fetching child containers.