Troubleshooting
Problem
Symptom
Cause
Environment
Diagnosing The Problem
driverquery | findstr Guardium
| C:\Users\despejel>driverquery | findstr Guardium Correlator IBM Security Guardium Kernel 6/2/2020 3:19:39 AM DrvTrc IBM Security Guardium Kernel 6/2/2020 3:19:24 AM FsMonitor IBM Security Guardium File System 6/2/2020 3:19:46 AM NmpMonitor IBM Security Guardium Kernel 6/2/2020 3:19:49 AM NmpProxy IBM Security Guardium Kernel 6/2/2020 3:19:48 AM WfpMonitor IBM Security Guardium Kernel 6/2/2020 3:19:47 AM |
sc query StapAT
|
C:\Users\despejel>sc query StapAT
SERVICE_NAME: StapAT
TYPE : 10 WIN32_OWN_PROCESS STATE : 1 STOPPED WIN32_EXIT_CODE : 1077 (0x435) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 |
Resolving The Problem
|
Note 1. At the time of writing this document there are two options to obtain IBM software:
Both require you to have a valid IBM ID created. The main difference is that for Passport advantage you must know your IBM Customer Account ID.
|




| Note 2. The previously mentioned process is only an example. You must extract the compressed files using the software tool and process of your choice. |


| setup.exe -UNATTENDED -INSTALLPATH "C:\Program Files\IBM" -APPLIANCE 172.20.20.15 -TAPHOST 172.20.20.11 -FAM OFF |

|
Note 3. The command shown is only an example.
The parameter values must reflect your own environment. The key is to use the "-FAM OFF" option.
|






|
Note 4. If you are not allowed to run software using the "Local System Account" in Windows™, you can use any other account that has the "Debug Program" privilege assigned as a part of the server's installed security policies.
Check the related links section. |







| Note 5. The above 4 steps are only required if the S-TAP module was not previously uploaded and registered to the GIM Server (the Guardium™ system). |






Related Information
Where can I download IBM InfoSphere Guardium products?
IBM Security Guardium > 10.6 > Guardium Installation Manager > Installing the G…
IBM Security Guardium > 11.4 > Windows: S-TAP user's guide > Windows: S-TAP aut…
IBM Security Guardium > 10.6 > Windows: S-TAP user's guide > Windows: Install, …
IBM Security Guardium > 10.6 > Windows: S-TAP user's guide > Windows: Install, …
IBM Security Guardium > 10.6 > Windows: S-TAP user's guide > Windows: Install, …
Document Location
Worldwide
Was this topic helpful?
Document Information
Modified date:
22 February 2022
UID
ibm16249105