IBM Support

ECM (Enterprise Content Management) Support Monthly Newsletter (November 2019)

News


Abstract

The ECM Support Monthly Newsletter is your trusted source of support news, including useful tools, important product updates and fixes, upcoming key support dates, top technotes, and more.

Content

Thank you for choosing IBM ECM products. Our worldwide team of support experts is committed to helping you get the most value from your investment in IBM software, hardware, and services. 

This newsletter provides a snapshot of relevant support information for your product, including news, recent technotes, and education resources. You are receiving this newsletter because you have previously contacted technical support or have subscribed to My Notifications. We hope you find the content in this newsletter useful in the proactive support and maintenance of your IBM product. 
 




In the Spotlight 

******************************************
IBM ECM Support is now on Twitter!
Follow us on "https://twitter.com/ecm_ibm" to get latest ECM product release news, technotes, new Micro-TVs on YouTube, EoS heads-up, and more!
******************************************
  • New: " Install ECM on Cloud -- How FileNet CPE and ICN work with RedHat OpenShift " series just uploaded to YouTube (YouTube links can be found in this NewsLetter)
  • "ECM New Features" Playlist on YouTube:

https://www.youtube.com/watch?v=3MsqxSMEMEU&list=PLSGm1gTgfc-Cq1S_wrcMXEz9jhxkaZJ-0

  • "ECM Starter-Kit" Playlist on YouTube:

https://www.youtube.com/watch?v=uEOOPz6tbto&list=PLSGm1gTgfc-CZX9MKtepzZrIJNcg1VkIi

  • Most popular videos in the past month:

2. LDAP Configuration in FileNet CPE
https://www.youtube.com/watch?v=t5moHJ89BGs
 
  • New micro TVs published:
Creating database indexes for class properties for case-insensitive search
https://youtu.be/wRBfJGLjb5Q
Accessing FileNet Configuration Manager log files
https://youtu.be/z3aGFKLX5MA
How to modify the size and location of Case Builder CBE log files
https://youtu.be/V99Hp93gxmY
How to enable Dynamic Switching mode in FileNet object store search
https://youtu.be/AxfRJkl7jUA
How to modify the maximum number of Case Builder CBE log files
https://youtu.be/XbB6JNEqO9c
Group Recycle Bin in Content Navigator 3.0.6
https://youtu.be/sGDWcL92WZ0
Video Viewer in IBM Content Navigator
https://youtu.be/bJ2sozyw8LU
How DB-First search runs in Dynamic Switching mode in FileNet object store search
https://youtu.be/OjlSKYB0cq8
Security Policy Demo
https://youtu.be/yGA4qc_SmTg
Install ECM on Cloud -- How FileNet CPE and ICN work with RedHat OpenShift Part1
https://youtu.be/9222xYqR3yw
Install ECM on Cloud -- How FileNet CPE and ICN work with RedHat OpenShift Part2-1
https://youtu.be/9jqyQXIDbKQ
Install ECM on Cloud -- How FileNet CPE and ICN work with RedHat OpenShift Part2-2
https://youtu.be/V0a2P2VjzUc
Install ECM on Cloud -- How FileNet CPE and ICN work with RedHat OpenShift Part2-3
https://youtu.be/z-d5NoIS0QA
Install ECM on Cloud -- How FileNet CPE and ICN work with RedHat OpenShift Part3-1
https://youtu.be/90Gmt0oKi8o
Install ECM on Cloud -- How FileNet CPE and ICN work with RedHat OpenShift Part3-2
https://youtu.be/kFD8mp0kA34
Install ECM on Cloud -- How FileNet CPE and ICN work with RedHat OpenShift Part3-3
https://youtu.be/iaxtGC1oTs4
Install ECM on Cloud -- How FileNet CPE and ICN work with RedHat OpenShift Part3-4
https://youtu.be/4PA1DcIezus
Upgrade Content Platform Engine to a new application server instance part1
https://youtu.be/AiagheGUVKY
Upgrade Content Platform Engine to a new application server instance part2
https://youtu.be/uaC4URAgoVw
Defining an extended set of MIME types in IBM Content Navigator
https://youtu.be/MTWOeT6BrC0

Back to top


Our WhatsApp Group Chat "ECML2Support" is online! 



Our WhatsApp Group Chat "ECML2Support" is online! 

ECMSupport_1 (already reached maximum number of members allowed, currently no new member can join):
https://chat.whatsapp.com/K77qZWLP1YmCb3OrAQWBcJ  

ECMSupport_2 (new group created):
https://chat.whatsapp.com/Hk0aGsepu9T6EHsrC5QQ9g

You can actually discuss technical issues with our support engineers(The support case process is applied when needed), not to mention the various relevant information that will be shared including IBM ECM technotes, newsletter, product flash alerts and so on. 

As a courtesy reminder, for those who have joined the group ECMSupport_1, please don't also join the ECMSupport_2, we will try to ensure both groups have a similar experience.

Back to top




End of Support (EOS) Notification & Heads-up

  • IBM FileNet Content Manager 5.2.x reached EoS on April 30, 2019
  • IBM FileNet Workplace XT and IBM FileNet Application Engine (Workplace) reached EoS on April 30, 2019
  • IBM Content Navigator 2.0.3.x reached EoS on April 30, 2019
  • IBM Case Manager 5.2.x reached EoS on April 30, 2019
Several ECM product levels, including FileNet Content Manager and numerous others, reached end of support on April 30, 2019.  Limited support may be available through our Continuing Support program.  Impacted Customers are encouraged to plan accordingly.   Please see this Withdrawal Announcement Letter or FixCentral for details.  Details about Continuing Support can be found in this announcement.

Back to top




New Product Releases 


Recently released new version and new patch

  • IBM Daeja ViewONE, 5.0.6 iFix 8
 

Back to top




Recently released important technotes 

Important: Continuous Delivery - An ECM Update
https://www.ibm.com/support/docview.wss?uid=ibm10738757

Important: Update to technote "Continuing Support for Enterprise Content Management (ECM) products":
FileNet AE, WorplaceXT and eForms -- Continuing Support 1-May-2019 till 30-Apr-2022
http://www.ibm.com/support/docview.wss?uid=swg22004831

Passport Advantage and Fix Central Explained
https://www.ibm.com/support/docview.wss?uid=swg27047097

How to subscribe to the notification for ECM Support Monthly Newsletter?
http://www.ibm.com/support/docview.wss?uid=swg22014473
 

  • FileNet CPE:
Issues performing FileNet Content Platform Engine upgrade from 5.2.0.x to 5.5.3
https://www.ibm.com/support/pages/node/1103709
Under certain circumstances, expected emails will be missing in content search - search results.
https://www.ibm.com/support/pages/node/1099437
  • Navigator:
Security Bulletin: IBM Content Navigator is affected by a vulnerability in Apache Commons Beanutils (CVE-2019-10086)
https://www.ibm.com/support/pages/node/1101321
IBM Content Navigator Edit Service will not automatically check in/cancel check out for all document types after the document is closed
https://www.ibm.com/support/pages/node/1098507
 
  • Case Manager and Business Automation Workflow:
Known issue: IBM Case Manager Mobile Configurator not working with ICN 3.0.6 and 3.0.5 with CPE 5.5.x
https://www.ibm.com/support/pages/node/1076793
Case Manager 5.3.3 Font size and color is not taking effect
https://www.ibm.com/support/pages/node/1074612

Back to top




Frequently Used Links 


Most useful links for customers

  • Fix Central (where to download fixpacks)

https://www.ibm.com/support/fixcentral/

  • Product Lifecycle (when product will reach EOS)

http://www.ibm.com/software/data/support/lifecycle/index.html

  • WorldWide Contact list (phone number list to reach IBM Support worldwide)

https://www.ibm.com/planetwide/
 

Back to top




Contact us 


IBM ECM AP Support team will continue to create MicroTV (short videos) about ECM products this year. What topics would you like to be covered in future videos? Please take one minute to fill in our on-line survey:  https://www.surveymonkey.com/r/FNK9PWX

Also find us by subscribing to our WeChat account:

IBM ECM AP Support
 

Back to top

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
01 December 2019

UID

ibm11115457

Page Feedback