IBM Support

ECM (Enterprise Content Management) Support Monthly Newsletter (October 2019)

News


Abstract

The ECM Support Monthly Newsletter is your trusted source of support news, including useful tools, important product updates and fixes, upcoming key support dates, top technotes, and more.

Content

Thank you for choosing IBM ECM products. Our worldwide team of support experts is committed to helping you get the most value from your investment in IBM software, hardware, and services. 

This newsletter provides a snapshot of relevant support information for your product, including news, recent technotes, and education resources. You are receiving this newsletter because you have previously contacted technical support or have subscribed to My Notifications. We hope you find the content in this newsletter useful in the proactive support and maintenance of your IBM product. 
 




In the Spotlight 

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IBM ECM Support is now on Twitter!
Follow us on "https://twitter.com/ecm_ibm" to get latest ECM product release news, technotes, new Micro-TVs on YouTube, EoS heads-up, and more!
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  • "ECM New Features" Playlist on YouTube:

https://www.youtube.com/watch?v=3MsqxSMEMEU&list=PLSGm1gTgfc-Cq1S_wrcMXEz9jhxkaZJ-0

  • "ECM Starter-Kit" Playlist on YouTube:

https://www.youtube.com/watch?v=uEOOPz6tbto&list=PLSGm1gTgfc-CZX9MKtepzZrIJNcg1VkIi

  • Most popular videos in the past month:

2. LDAP Configuration in FileNet CPE
https://www.youtube.com/watch?v=t5moHJ89BGs
3. FileNet P8 Object Security
https://www.youtube.com/watch?v=SvsevZ-2vNM
 
  • New micro TVs published:
IBM Content Navigator Configuration -- updating the FileNet P8 client connector files
https://youtu.be/Vv58N7vEGvc
Configuring Process Designer to run from IBM Content Navigator
https://youtu.be/OT8cXjGCJ8w
Creating database indexes for class properties
https://youtu.be/ePuHeM0Qv68
Using the "Deploy Update" task in CMUI to update FileNet CPE v5.5.1 and later
https://youtu.be/FURQpDpIxn8
External Share Enhancement in ICN 3.0.5
https://youtu.be/VeRMR7DIBII

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Our WhatsApp Group Chat "ECML2Support" is online! 



Our WhatsApp Group Chat "ECML2Support" is online! 

ECMSupport_1 (already reached maximum number of members allowed, currently no new member can join):
https://chat.whatsapp.com/K77qZWLP1YmCb3OrAQWBcJ  

ECMSupport_2 (new group created):
https://chat.whatsapp.com/Hk0aGsepu9T6EHsrC5QQ9g

You can actually discuss technical issues with our support engineers(The support case process is applied when needed), not to mention the various relevant information that will be shared including IBM ECM technotes, newsletter, product flash alerts and so on. 

As a courtesy reminder, for those who have joined the group ECMSupport_1, please don't also join the ECMSupport_2, we will try to ensure both groups have a similar experience.

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End of Support (EOS) Notification & Heads-up

  • IBM FileNet Content Manager 5.2.x reached EoS on April 30, 2019
  • IBM FileNet Workplace XT and IBM FileNet Application Engine (Workplace) reached EoS on April 30, 2019
  • IBM Content Navigator 2.0.3.x reached EoS on April 30, 2019
  • IBM Case Manager 5.2.x reached EoS on April 30, 2019
Several ECM product levels, including FileNet Content Manager and numerous others, reached end of support on April 30, 2019.  Limited support may be available through our Continuing Support program.  Impacted Customers are encouraged to plan accordingly.   Please see this Withdrawal Announcement Letter or FixCentral for details.  Details about Continuing Support can be found in this announcement.

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New Product Releases 


Recently released new version and new patch

  • IBM Content Navigator Version 3.0.6 Interim Fix 3
  • IBM Content Navigator Version 3.0.5 Interim Fix 7
  • IBM CMIS Version 3.0.4 Interim Fix 8
  • IBM Daeja ViewONE, 5.0.6 iFix 7

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Recently released important technotes 

Important: Continuous Delivery - An ECM Update
https://www.ibm.com/support/docview.wss?uid=ibm10738757

Important: Update to technote "Continuing Support for Enterprise Content Management (ECM) products":
FileNet AE, WorplaceXT and eForms -- Continuing Support 1-May-2019 till 30-Apr-2022
http://www.ibm.com/support/docview.wss?uid=swg22004831

Passport Advantage and Fix Central Explained
https://www.ibm.com/support/docview.wss?uid=swg27047097

How to subscribe to the notification for ECM Support Monthly Newsletter?
http://www.ibm.com/support/docview.wss?uid=swg22014473
 

  • FileNet CPE:

FileNet Content Manager and IBM Content Foundation Support Statement for Certified Kubernetes Platforms
https://www.ibm.com/support/pages/node/1097643
Security Bulletin: IBM FileNet Content Manager and Case Foundation security vulnerability in Process Orchestration Web Service logging
https://www.ibm.com/support/pages/node/1072042
Process Engine applets are missing in Administrative Console for the Content Platform Engine (ACCE).
https://www.ibm.com/support/pages/node/1086759
  • Navigator:
Security Bulletin:IBM Content Navigator is affected by a cross site scripting vulnerability
https://www.ibm.com/support/pages/node/1073576
Security Bulletin: IBM Content Navigator is affected by a vulnerability in Apache Commons Compress (CVE-2019-12402)
https://www.ibm.com/support/pages/node/1072714
 
  • Case Manager and Business Automation Workflow:

Unable to deploy a solution that has in-basket configuration changes, the deployment fails with error FNRPA0032E Process Engine configuration document could not be imported: Failed API_TransferConfig error.

https://www.ibm.com/support/pages/node/1095814

How do I delete a Case from a target object store without leaving any orphaned work items
https://www.ibm.com/support/pages/node/1098429
Additional Oracle licensing might be required when using ADVANCED compression in the Case History store
https://www.ibm.com/support/pages/node/1097385

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Frequently Used Links 


Most useful links for customers

  • Fix Central (where to download fixpacks)

https://www.ibm.com/support/fixcentral/

  • Product Lifecycle (when product will reach EOS)

http://www.ibm.com/software/data/support/lifecycle/index.html

  • WorldWide Contact list (phone number list to reach IBM Support worldwide)

https://www.ibm.com/planetwide/
 

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Contact us 


IBM ECM AP Support team will continue to create MicroTV (short videos) about ECM products this year. What topics would you like to be covered in future videos? Please take one minute to fill in our on-line survey:  https://www.surveymonkey.com/r/FNK9PWX

Also find us by subscribing to our WeChat account:

IBM ECM AP Support
 

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[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
03 November 2019

UID

ibm11099623

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