IBM Support

FileNet Content Manager and IBM Content Foundation support statement for Kubernetes platforms

General Page

When using Kubernetes platforms, IBM FileNet Content Manager, IBM Content Assistant Client Managed Software, and IBM Content Foundation containers support Cloud Native Computing Foundation (CNCF) Certified Kubernetes platforms only.

For reference, the Cloud Native Computing Foundation (CNCF) maintains the Certified Kubernetes Conformance Program. Most of the leading vendors and cloud computing providers have their certified Kubernetes environments in this program. In this document, "certified Kubernetes" refers to CNCF Certified Kubernetes.

When using Kubernetes platforms, IBM FileNet Content Manager, IBM Content Assistant Client Managed Software, and IBM Content Foundation support is limited to the commercially available Kubernetes engine within a certified Kubernetes platform. For IBM technical support for other Cloud Native services, refer to the Software Product Compatibility Reports (SPCR)

For Red Hat OpenShift Container Platform, IBM supports platform-specific configuration services such as network configuration, load balancing, and security.
IBM does not warrant that all code defects will be corrected in these environments. Instead, if the defect is also applicable in a fully supported environment, such as Red Hat OpenShift cloud platform, issue defect correction information, a restriction, or a workaround will be published. Some issues might require IBM to re-create the problem in another certified Kubernetes environment. A problem that does not occur or cannot be re-created in another certified environment, is not considered to be an IBM product defect.

Clarifications

  • To allow the correct deployment of IBM FileNet Content Manager, IBM Content Assistant Client Managed Software, or IBM Content Foundation containers, the support provider for a certified Kubernetes platform must take care of the configuration of the Kubernetes cluster. If the provider cannot resolve a problem with the platform, IBM Support reserves the right to deem the version, release, or fix pack of the platform to be "not supported."
  • Installations of IBM FileNet Content Manager, IBM Content Assistant Client Managed Software, or IBM Content Foundation containers must be done in certified Kubernetes environments (see Certified Kubernetes) that meet the minimum requirements documented in the Software Product Compatibility Reports (SPCR).  IBM does not specifically support or not support any certified Kubernetes orchestration layer (for example, Rancher) or IaaS platform (for example, Alibaba).
  • The IBM FileNet Content Manager, IBM Content Assistant Client Managed Software, or IBM Content Foundation operator can deploy components to any Certified Kubernetes environment. However, the operator deploys and configures up to the point of the Kubernetes service. External access configuration to component services, like ingress or an application load balancer (ALB), requires manual post deployment steps. Some post initialization, configuration, and integration of components must be done manually.
  • For container platforms other than Red Hat OpenShift, IBM cannot assist with Kubernetes environment setup tasks.
  • IBM does not run compatibility tests on certified Kubernetes environments other than Red Hat OpenShift Container Platform.
  • If a service is not explicitly described in the Software Product Compatibility Report, FileNet Content Manager, IBM Content Assistant Client Managed Software, and IBM Content Foundation containers might not be able to interact with the services of a Kubernetes platform provider. For example, the containers might not be able to send information that is used by certain monitoring and logging services.
  • IBM technical support for IBM FileNet Content Manager, IBM Content Assistant Client Managed Software, and IBM Content Foundation is limited to the code that is developed by IBM. On Red Hat OpenShift Container Platform, it also covers the configuration of the environment for the correct deployment of IBM FileNet Content Manager, IBM Content Assistant Client Managed Software, or IBM Content Foundation containers, including network configuration, load balancing, and security. 
  • The support statement covers all containers required to install the product on a certified Kubernetes platform.

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Document Information

Modified date:
23 September 2025

UID

ibm11097643

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