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How to update users' data using import functionality in MAS 9.1

How To


Summary

As part of the new Authorization Service, the Maximo Application Suite (MAS) user import feature has been seamlessly integrated with the MANAGE import functionality in 9.1. Previously, importing multiple users in MAS required navigating to a separate UI screen to complete additional configuration for those users. With this integration, you now have a single source of truth that effectively communicates with both MANAGE and MAS. This streamlined approach simplifies the user import process, reduces redundant steps, and ensures a more cohesive experience across platforms. The purpose of this documentation is to describe the steps to update users data using import functionality.

Steps

1. Login into Maximo Application Suite 9.1;
2. Go to Suite > Security > Users:
 
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3.  Filter the user or users you want to update:
 
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4. Click Export option:
 
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5. Select Export custom columns, clear Template name and click Export:
 
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Important: At this point, if you are not able to generate the csv file, follow the instructions described on Export option does not complete the download process in MAS 9.1
 
6. Open the csv file generated:
 
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7. Proceed with the changes in the csv file keeping all the rows for each user:
 
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8. Import the csv file with all the rows, since removing any row can cause data deletion:
 
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Important:
 
1. The documentation below provide details on how to update users e-mail addresses and/ or phone numbers:
 
 
 
2. The documentation below provide details on how to update users authentication:
 
 
 
3. The documentation below provide details on how to import new users:
 
 
 

Document Location

Worldwide

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Document Information

Modified date:
29 October 2025

UID

ibm17247214

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