IBM Support

Exchanging diagnostic information with IBM Technical Support for problem determination

Troubleshooting


Problem

This document describes how to submit diagnostic information to IBM so problem determination can begin for a CICS support case.

[{"Type":"MASTER","Line of Business":{"code":"LOB70","label":"Z TPS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSGMGV","label":"CICS Transaction Server"},"ARM Category":[{"code":"a8m3p000000LRasAAG","label":"CICS Transaction Server"}],"ARM Case Number":"","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"5.4.0;5.5.0;5.6.0;6.1.0;6.2.0;6.3.0"}]

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Document Information

Modified date:
30 September 2025

UID

swg21204910