IT40647: UNABLE TO ADD IBM FLASH SYSTEM DEVICES TO IBM SPECTRUM CONTROL DUE TO INTERNAL EXCEPTION

IBM Spectrum Control 5.4.7 - Windows Server
IBM Spectrum Control 5.4.7 - Linux Server
IBM Spectrum Control 5.4.7 - AIX Server
IBM Spectrum Control 5.4.7 - Agents

APAR status

• Closed as program error.

Error description

• This issue may potentially be associated with: error "sed:
  command not found" when IBM Spectrum Control is running queries
  against the relevant Storage Device. The Storage Device is
  throwing the errors and this is addressed in Storage Device
  Firmware version 8.3.1.6+.
  
  From IBM Spectrum Control:
  
  traceDataCollectorManager_x.log
  
  2022-02-11 15:26:24.108-0500 [pool-293-thread-1]
  [CollectorTaskManager.selectPrimaryAndSecondaryCollectors]
  [ERROR] getResultOfPrimary Something went wrong. There was no
  existing primary and no collectors responded before MAX_LONG. -1
  
  2022-02-11 15:26:24.109-0500 [pool-293-thread-1]
  [CollectorTaskManager.testConnectionTaskRequest] [WARNING] Test
  connection failed. No working primary data collector found.
  ip_address: ip_address subsystem ID: id_number
  
  traceWebServer_errors_x.log
  2022-02-11 15:26:24.137-0500 [pool-9-thread-28]
  [DataSourceHelper.addDataSource] [ERROR]
  com.ibm.tpc.internal.api.TPCInternalAPIException: BPCUI0056E
  ...
  ...
  ...
  2022-02-11 15:26:24.138-0500 [pool-9-thread-28]
  [AbstractTask.createAddDataSourceStep] [ERROR]
  com.ibm.tpc.gui.rest.validators.FormValidationFailed
  ...
  2022-02-11 15:26:24.140-0500 [pool-9-thread-28]
  [AbstractTask.createAddDataSourceStep] [ERROR] {"isNewDataSourc
  e":false,"primaryCollector":0,"result":{"fieldNamesForMessage":
  [{"fieldName":"napiIP"}],"msgId":"BPCUI0056E","text":"Cannotconn
  ws":0,"emulated":false,"permittedCollectorIds":[],"secondaryCol
  lectorIds":[]}
  traceDiscovery_ExternalProcess_x.log
  2022-02-16 15:38:04.220-0500 [EP-SubJob: Device_Name]
  [SVCNAPI.runSVCcommand] [INFO] SCVC CLI Command = [svqueryclock]
  
  2022-02-16 15:38:04.339-0500 [EP-SubJob: FAB3-8867]
  [TPCSecureSession.retryExecuteCommand] [WARNING]
  SVC_CLI_LOCALE=en_US svqueryclock stderr: /etc/rbashrc: line
  267: sed: command not found
  2022-02-16 15:38:04.340-0500 [EP-SubJob: Device_Name]
  [SVCNAPI.runSVCcommand] [WARNING] SCVC CLI Command =
  [svqueryclock] stderr: /etc/rbashrc: line 267: sed: command not
  found
  

Local fix

• Addressed in Storage Device Firmware version 8.3.1.6+
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control users adding / monitoring FlashSystem,  *
  * SVC, Storwize device on firmware levels between 8.3.1.3 and  *
  * 8.3.1.5                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * This issue may potentially be associated with:               *
  * error "sed: command not found" when IBM                      *
  * Spectrum Control is running queries against the              *
  * relevant Storage Device. The Storage Device is               *
  * throwing the errors and this is addressed in                 *
  * Storage Device Firmware version 8.3.1.6 or                   *
  * higher, and resolved in IBM Spectrum Control                 *
  * 5.4.7 or higher.                                             *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade device firmware to 8.3.1.6 or higher                 *
  ****************************************************************
  When running svc cli commands ignore the error
  "sed: command not found".
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.4.7   [ 5.4.7-IBM-SC ]
  ( release target 2Q 2022 / May )
  https://www.ibm.com/support/pages/node/359939
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels