Configuring the gateway

After installing the gateway you need to make various configuration settings to suit your environment.

Table 1 lists gateway configuration tasks. For each configuration task, the table lists the properties you use with that task, and the section in this guide that shows you how to complete the configuration task.

Some configuration tasks are mandatory for all installations. For those configuration tasks set the properties to the correct values or verify that their default values are suitable for your environment. The remaining configuration tasks are optional depending on which ones you want to use.

Note: The table references the following categories of properties that are defined in the G_SERVICENOW.props properties file:

Gateway Framework properties
ServiceNow gateway specific properties

For reference information and command line options on these properties, see Properties and command line options.

Table 1. Configuring the gateway
Configuration tasks	Properties	See
Required configuration tasks:
Authentication configuration tasks
Authenticate the gateway with ServiceNow.	Gate.ServiceNow.Username Gate.ServiceNow.Password	Authenticating the gateway with ServiceNow
Authenticate the gateway with the ObjectServer. Note: The gateway needs to authenticate with the ObjectServer only when the ObjectServer runs in secure mode.	Gate.RdrWtr.Password Gate.RdrWtr.Username	Authenticating the gateway with the ObjectServer
Connection Configuration Tasks
Enabling the gateway to read alerts from the ObjectServer	Gate.RdrWtr.Server	Enabling the gateway to read alerts from the ObjectServer
Connect the gateway to the ServiceNow server by establishing the connection to ServiceNow.	Gate.ServiceNow.Host Gate.ServiceNow.Username Gate.ServiceNow.Password	Connecting to ServiceNow
Optional configuration tasks:
Table replication configuration task
Define the tables and event types that are replicated between the ObjectServer and ServiceNow.	Gate.RdrWtr.TblReplicate DefFile	Table Replication
Data mapping configuration task
Define how fields in ObjectServer tables map to fields in ServiceNow.	Gate.Mapfile	Mapping
Improve gateway performance configuration task
Specify the number of simultaneous connections the gateway makes to ServiceNow.	Gate.ServiceNow. Connections	Improving the performance of the gateway
Journal updates configuration task
Specify whether the gateway forwards historic journal information.	Gate.HistoricResync	Historic journal forwarding
Store and forward configuration task
Controls the operation of the store and forward functionality.	None	Store and forward capability