ServiceNow

The IBM Tivoli Netcool/OMNIbus Java Gateway for ServiceNow works with ServiceNow, which is a platform-as-a-service (PaaS) provider of enterprise Service Management (SM) software. In addition to providing ITSM (IT Service Management) applications, ServiceNow provides a PaaS for forms-based workflow application development. The ServiceNow platform automates common business processes.

The Java Gateway for ServiceNow is a bidirectional gateway that operates with the ServiceNow platform in the following IT operations management areas:

For details about how to download the most recent version of the gateway, see the following Release Notice on the IBM Software Support website:

https://www-304.ibm.com/support/docview.wss?uid=swg21978428

This guide contains the following sections: