Cannot Open a Sample File
If you cannot open an IBM Cognos sample file or one of your own files, the problem could be caused by one of the following:
- file access permissions do not permit you to open an IBM Cognos sample file
- sample files are not installed properly or cannot be read
- your file was created with a previous version
- no connectivity with a data server
File Access Permissions Do Not Permit Opening an IBM Cognos Sample File
You installed the IBM Cognos sample files but cannot open them.
You might not be a member of a user class (on Windows) or user group (on UNIX®) that has access to the IBM Cognos sample files.
Step
Ask your server administrator to verify that the access permissions for the IBM Cognos sample files include you.
Samples Files are Not Installed Properly or Cannot Be Read
If you installed the IBM Cognos sample files but cannot open them, the installation wizard may have encountered problems while installing the IBM Cognos sample files.
You can look at the transfer log error file for entries that identify problems transferring the IBM Cognos sample files to your computer. The transfer log file is located in the installation location. The file name includes the product name, the build number, and a date stamp. Below is an example of the filename format:
tl-PP-7-0-517-0-20011104_0942.txt
Step
Perform a custom installation of the IBM Cognos samples files for the product.
File was Created with a Previous Version
If your file was created with a previous version of IBM Cognos software, it may not be compatible.
Step
Follow the upgrade procedures in the installation guide to make your data and model files compatible with the current version.
No Connectivity with a Data Directory Server
There may be problems with the connection between your computer and a data directory server. Possible problems include incorrect port numbers and network connectivity problems.
Steps
From your computer, ping the server by computer name.
If the ping is successful, proceed to step 3.
From your computer, ping the server by IP address.
If this ping is unsuccessful, there is a network problem or the server is not running.
If this ping is successful and the ping by computer name was unsuccessful, there is a problem connecting with the server name. If the server name that you pinged in step 1 exists and is running, the Domain Name System (DNS) may be unable to translate the server name to the correct IP address. To resolve this, you may need to edit the hosts file.
Use Configuration Manager to verify that the configuration values, such as port numbers and server names, are correct.
If changes are necessary, stop the service, make any necessary changes, and then perform an apply and a start on the computer.
