Verifying clients are not already registered
To avoid duplicate registrations, ensure that you search for existing clients before you register a client. You can search only Watson Care Manager for clients or you can extend your search to an external application that is integrated with Watson Care Manager. By searching both applications, you can find clients who are registered only in the external application who may need to be registered for care management in Watson Care Manager.
About this task
The default display format in client search pages is: Last Name, First Name. The display format might be configured to reflect a First Name Last Name display
If you search for clients who are registered only in Watson Care Manager, you can search by all of the types of identification that are configured by your organization. For example, if a Passport identification type is configured, you are able to search for the client by entering those specific identification details.