Making initial checks on AIX
Before you start problem determination in detail on AIX®, consider whether there is an obvious cause of the problem, or an area of investigation that is likely to give useful results. This approach to diagnosis can often save a lot of work by highlighting a simple error, or by narrowing down the range of possibilities.
About this task
- IBM® MQ
- The network
- The application
- Other applications that you have configured to work with IBM MQ
As you go through the list of initial questions to consider and follow the links to more information, make a note of anything that might be relevant to the problem. Even if your observations do not suggest a cause straight away, they might be useful later if you have to carry out a systematic problem determination exercise.
When you open a case with IBM, you can include additional IBM MQ troubleshooting information (MustGather data) that you have collected to help with investigating the problem. For more information, see Collecting troubleshooting information for IBM Support.