Contacting IBM Support

If you need help with a problem that you are having with IBM® MQ, you can contact IBM Support through the IBM Support Site. You can also subscribe to notifications about IBM MQ fixes, troubleshooting and other news.

About this task

The IBM MQ Support pages within the IBM Support Site are:

IBM MQ for Multiplatforms Support web page
IBM MQ for z/OS Support web page

To receive notifications about IBM MQ fixes, troubleshooting and other news, you can subscribe to notifications.

If you are unable to resolve an issue yourself and need help from IBM Support, you can open a case (see https://www.ibm.com/mysupport/s/createrecord/NewCase).

For more information about IBM Support, including how to register for support, see the IBM Support Guide.

Note: Running the runmqras command will help you in collecting troubleshooting information before you send it to IBM Support. For more information, see runmqras (collect IBM MQ troubleshooting information).