Troubleshooting help from IBM
If you are not able to resolve a WebSphere® Application Server problem by following the steps described in the troubleshooting topics, by looking up error messages in the message reference, or by looking for related documentation on the online help or the IBM support page, contact IBM® Technical Support.
Purchase of WebSphere Application Server entitles you to one year of telephone support under the Passport Advantage® program. For details on the Passport Advantage program, visit https://www.ibm.com/software/passportadvantage/.
Tracing
WebSphere Application Server support engineers might ask you to enable tracing on a particular component of the product to diagnose a difficult problem.
Consulting
For complex issues such as integration with legacy systems, education, and help in getting started quickly with the WebSphere product family, consider using IBM consulting services. To learn about these services, browse the http://www.ibm.com/services/fullservice.html website.