Troubleshooting help from IBM

If you are not able to resolve a WebSphere® Application Server problem by following the steps described in the troubleshooting topics, by looking up error messages in the message reference, or by looking for related documentation on the online help or the IBM support page, contact IBM® Technical Support.

Purchase of WebSphere Application Server entitles you to one year of telephone support under the Passport Advantage® program. For details on the Passport Advantage program, visit https://www.ibm.com/software/passportadvantage/.

If you cannot resolve your problem by any of the preceding methods:
  1. Go to the WebSphere Application Server support page.
  2. Examine the discussions to see if your problem is discussed.
  3. When prompted, click on the CHAT WITH IBM popup and describe your problem.
  4. Before opening a PMR or case, see information about MustGather. IBM Support has documents that can save you time gathering information needed to resolve the problem.
  5. If existing information cannot help you resolve the problem, click Open a case and describe the problem in the case.
[z/OS]

Tracing

WebSphere Application Server support engineers might ask you to enable tracing on a particular component of the product to diagnose a difficult problem.

Consulting

For complex issues such as integration with legacy systems, education, and help in getting started quickly with the WebSphere product family, consider using IBM consulting services. To learn about these services, browse the http://www.ibm.com/services/fullservice.html website.