Accelerate recovery and emerge stronger in a post-COVID world

The Travel and Transportation industry is reeling from the impacts of the COVID-19 crisis. While crisis management is not yet a concern of the past, the gradual restart of travel and transportation means that organizations need to start planning for recovery in order to ensure long-term viability.

Navigating today’s new normal needs to include strategies that encompass restoring customers’ trust, creating agility in operations and demand forecasting and rapidly innovating for success. In 2018 and 2019, IBM was recognized as the World’s Leading AI Travel Technology Provider and in 2020, as the World’s Leading Airport Travel Technology Provider.¹ Industry leaders can tap into IBM’s expertise and our award-winning platforms that are built on new technologies including artificial intelligence, hybrid cloud and mobile capabilities to accelerate recovery and succeed in a post-COVID world.

Travel and Transportation industry case studies

Istanbul Grand Airport 

IBM hybrid cloud integration at the world’s largest airport helps create innovative travel experiences.

Korean Air

Improving operational efficiency and on-time performance with Watson.

Etihad Airways

Etihad and IBM partnered to create exceptional air travel experiences.

Travel and Transportation industry solutions

Customer experience

Leverage travel and transportation technology solutions that enhance the passenger journey.

Asset maintenance

Provide employees better real-time insights into available assets, their statuses and more.

Operations optimization

Increase operations efficiency and reduce cost with emerging technologies that work smarter for employees and collaboration.


Integration through blockchain

Major global container carriers are joining together to improve data sharing across the industry.

AI taking flight

Successful airlines have always utilized their proprietary data for a competitive advantage.

Reemerging safely

IBM Digital Health Pass is designed to provide a smart way to bring travelers back to physical locations.

Explore the IBM travel technology and intelligent transportation system solutions that can help you start your business transformation.

¹ World Travel Awards, accessed 5 November 2020,