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IT maintenance for IBM Z, Power and Storage

What is IBM Hardware and Software Support?

IBM Hardware and Software Support provides a range of IT maintenance options for IBM Z, Power and Storage Systems using customized service plan options to keep your mission-critical systems running smoothly.

How can IBM Hardware and Software Support help your business?

IBM Hardware and Software Support helps enterprises optimize support management. IBM’s powerful analytics, AI capabilities, automation and predictive maintenance can prevent issues before they happen, resolve issues faster, improve availability and reduce risk and cost.  In addition, we help you manage regulatory compliance and the impact of new legislation including GDPR compliance and data privacy. 

What are some benefits that IBM Hardware and Software Support can help your business attain?

IBM Hardware and Software Support goes beyond just fixing issues. With our deep technical and industry knowledge and innovative technology, you get so much more than break-fix support – your team gets actionable insights, time and resources to move your business forward.

Benefits of IBM hardware and software support

Innovation

Simplify support management with predictive analytics, AI and automation to improve availability

Client satisfaction

Get best-in-class customer service with industry-leading Net Promoter Scores

GDPR compliance

Manage regulatory compliance and new legislations with media retention and destruction services

Featured IBM hardware and software support services

Base support

Get 24x7 same-day response for hardware maintenance and 24x7 remote support for software maintenance for all severity one issues. You can also upgrade to enhanced service level options to meet your uptime requirements.

End-of-service support

Obtain continuous support for your current IBM hardware or software that has reached its effective end-of-service date. Reduce risk and protect your technology investment with support extensions.

Proactive support

Maintain the highest levels of availability with personalized, proactive technical support for your IBM systems. Leverage IBM analysis tools and dedicated support specialists to anticipate and avoid IT problems.

Value-added support

Retain full control of your sensitive information. Comply with data security legislation/requirements and prevent system outages with a range of IBM support services.

Additional IBM hardware and software support services

IBM warranty / maintenance service upgrade

Get additional support through customized service upgrade options to meet your uptime business and operational requirements.
 

IBM remote support via U.S. Citizens option

Ensure all local and remote IBM software and hardware calls are with U.S. citizens based in the continental U.S and have the flexibility to choose the support level that meets your business requirements.

Simplify multi-vendor IT support management

IBM offers expert, single-source support for over 30,000 multi-vendor hardware and software products, using advanced technologies to reduce complexity and save you time and money.

Related information

Intellectual property licensing and compliance

A guide to help you understand how to correctly manage IBM machine code and operating system software for IBM Power Systems, Systems Storage and Z.

Service Withdrawal Notices

See IBM Customer Notices related to services withdrawals, and declaration of plans to discontinue lease, rental and maintenance services for selected machines.

Maintenance services withdrawal history

See a repository of recent IBM maintenance withdrawal effective dates and links to letters.

Chat with an IBM expert for a 30-minute strategy session at no cost

Discover the full value of your business and technology potential with an IBM expert consultation at no cost.