IDC MarketScape names IBM a leader in worldwide support services 2019 vendor assessment

Your business can’t tolerate downtime — you need proactive service and support from the people who know your IBM hardware and software products best

Hardware and software support services from IBM can help you prevent and resolve issues quickly. Our integrated, around-the-clock hardware and software services are backed by IBM's product expertise, global support infrastructure, thousands of highly trained employees worldwide and Watson™ cognitive computing capabilities.

Client story

VE Commercial Vehicles Ltd.

With robust infrastructure and digital workplace support services from IBM, VECV simplifies and streamlines coverage for its multi-vendor environment across locations, accelerating issue resolution, increasing productivity, boosting availability and enhancing business continuity for its IT operations.

Featured service

When your business depends on it, trust IBM Proactive Support

IBM Proactive Support can help streamline and strengthen your organization’s technical support strategy by providing high-quality remote support for your hardware and software from IBM and other key vendors.

Services offered

IBM Power Systems™ Hardware and Software Support

Tiered service options provide integrated 24x7 support for your Power Systems technology.

IBM Hardware and Software Support - Service Extension

Extended support for your end-of-service IBM hardware and software.

IBM System Storage® Hardware and Software Support

Maintain your powerful storage technology by relying on IBM's expertise, vast resources and analytics tools.

IBM Z® Hardware and Software Support

Our integrated hardware and software services are backed by our global support infrastructure, product expertise and proprietary analytics tools.

Support for IBM Systems i®, p, x and Blade technology

Keep your IBM systems running and proactively prevent downtime with our trusted, global support network.

Warranty and Renewals

Configure your warranty and maintenance plan to better match your IT needs and meet regulatory requirements.

Connect with Technology Support Services experts

Juhi McClelland

General Manager, Technology Support Services

  • Cognitive analytics and support
  • Virtual Assistant technical support
  • OEM or multivendor support

Militza Bishop

Solution Specialist, Technology Support Services

Daniel Witteveen

Vice President, Technology Support Services

  • Simplifying IT support management
  • Analytics on demand
  • Predictive maintenance

CIO playbook: Real examples of integrating the data center and cloud

IBM executives discuss how clients are addressing data center challenges to accelerate digital transformation.

Latest thinking

IDC MarketScape: Worldwide Support Services 2019 Vendor Assessment

This IDC study assesses eight support providers that are participating in the worldwide data center hardware support services IDC MarketScape model.

New Forrester study confirms clients can save as much as 25% with IBM Multi-Vendor Support Services

Learn how IBM is saving businesses time and money.

Run your IBM Z more efficiently with IBM Technology Support Services

Predictive analytics support continuity and availability across your system, while pervasive encryption safeguards your data.

Hardware Maintenance Services

Support your hardware investment with flexible, proactive support from IBM.
Reactive, proactive, preventative and cognitive support — what's the difference?

Related services

Multi-Vendor tech support for your hybrid, multi-cloud data center

IBM offers expert, single-source support for over 30,000 multi-vendor hardware and software products, using advanced technologies to reduce complexity and save you time and money.

Service Withdrawal Notices

See IBM Customer Notices related to services withdrawals, and declaration of plans to discontinue lease, rental and maintenance services for selected machines.

Maintenance services withdrawal history

See a repository of recent IBM maintenance withdrawal effective dates and links to letters.