A leader in BPM

IBM recognized by Gartner as a "Leader" in the Magic Quadrant for Intelligent Business Management Suites, 2019

IBM Business Automation Workflow

Workflow automation: 25 years of tried-and-true success

Why automate workflows?

Digitizing your workflows focuses on the orchestration or sequencing of activities required to operate a business, whether as a straight-through or human-assisted process, or as case management. Digitized workflows enable business professionals to participate directly in designing business solutions, rather than forcing them to write requirements and hand those requirements over to IT.

Automate at scale

Automate at scale

Do more with less by deploying “hands off” processing, while expertly managing cases and exceptions.

Create consistent customer experiences

Create consistent customer experiences

Deliver consistent, transparent experiences with a framework for creating standardized workflows that can be reused across the organization.

Achieve flexible workflow styles

Achieve flexible workflow styles

Seamlessly blend structured processes and unstructured case management into a seamless workflow to ensure smooth operations.

IBM Business Automation Workflow

IBM Business Automation Workflow combines business process management and case management to unite information, process and people to deliver a 360-degree view of work. In addition to process management and case management, IBM Business Automation Workflow uses advanced analytics, business rules and collaboration to drive more successful, optimized business outcomes.

Software editions of IBM Business Automation Workflow

IBM Business Automation Workflow Express

This is an affordable, entry-level edition that's ideal for initiating workflow projects.

IBM Business Automation Workflow Enterprise

This is the main edition of the offering. It can be scaled to meet your specific medium or high-performance user needs.

IBM Business Automation Workflow on Cloud

IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud™ data centers and managed by IBM. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes.

Software editions of IBM Business Automation Workflow on Cloud

IBM Business Automation Workflow on Cloud Express

This subscription–based Business Automation Workflow cloud service offers low startup cost and flexibility to rapidly scale as your business needs grow. By default, it includes two environments that can be moved up to an Enterprise configuration as needs change.

IBM Business Automation Workflow on Cloud Enterprise

This subscription–based Business Automation Workflow cloud service offers a scalable experience to start or expand workflow capabilities and provide fast return on investment. It provides three environments by default to enable clients to move from different environments with ease.

Experience designing and managing a workflow on cloud

See how you can implement business process improvements quickly in a full lifecycle workflow environment that includes development, test and production — with tooling and runtime for workflow design, execution, monitoring and optimization — all as a platform-as-a-service (PaaS) solution hosted on the IBM Cloud.

Intelligent automation starts with operational insights

Businesses are drowning in operational data, and leaders are challenged to turn that data into insight and action. As you start your journey to intelligent automation by leveraging machine learning and artificial intelligence (AI) in business operations, you first need to centralize your operational data. Here's how IBM Business Automation Insights can help.

  • Capture end-to-end business data from IBM Business Automation Workflow.
  • Visualize operational data with pre-built or user-configured dashboards for real-time visibility into your business operations.
  • Measure the performance based on collected metrics.
  • Act on your centralized operational data by using machine learning to improve operations.

Automate workflows with an automation platform

Automate business operations at speed and scale with an integrated automation platform designed for business users. Learn more about the IBM Automation Platform for Digital Business

Apply AI to your operational apps to intelligently automate work

Using IBM Business Automation Intelligence with Watson™, a learning system designed for business managers, you can move beyond single AI experiments to systematically apply AI to business operations, including workflows.

Capture, visualize and act on operational data

IBM Business Automation Insights lets you capture all events generated by the platform's operational systems, including IBM Business Automation Workflow. Aggregate them into business-relevant KPIs, and preset a meaningful, real-time view of business operations.

Choose your deployment option

You can deploy and run the automation platform in your cloud, the IBM Cloud™, on-premises or any combination of the three.

How others are using IBM Business Automation Workflow

Carlsberg identified a 90% time savings in fulfilling customer orders for beer coolers by leveraging efficient process management capability using IBM BPM which is now part of IBM Business Automation Workflow.

Barclays increased its customer satisfaction around automated, multichannel services to a Net Promoter Score (NPS) of 70 and rolled out new automated multichannel customer processes 88% faster by leveraging efficient process management capability using IBM BPM which is now part of IBM Business Automation Workflow.

Molina Healthcare provided better care with 50% faster access to medical information by leveraging efficient case management capability using IBM Case Manager which is now part of IBM Business Automation Workflow.

Extend the value of workflow automation

The true power of automation is in connecting your workflows with other tasks, business rules and content — within your organization. A comprehensive, integrated platform for achieving your digital business automation objectives, IBM’s digital business automation platform can help your organization unlock its fullest potential.

Orchestrate and monitor your RPA bots
(Workflow + Tasks)

End-to-end processes can often include multiple RPA bots that automate specific repetitive human tasks within the process. Using workflow automation with RPA allows you to orchestrate multiple bots and better handle exceptions.

Accelerate change management
(Workflow + Decisions)

Decouple business rules from business process and workflow applications, enabling business rules to be changed as needed without having to redeploy the entire application.

Use content to initiate business processes
(Workflow + Content)

Content-driven workflows can be automatically initiated by actionable events, based upon defined rules for the document class within the central content repository.

Learn more about workflow automation

Automate workflows to deliver a competitive customer experience

Learn how IBM Business Automation Workflow helps automate your digital workflows, from straight-through or human-assisted processes to managing complex cases.

Improving business outcomes with IBM Business Automation Workflow

Learn how IBM Business Automation Workflow can optimize outcomes by combining business process and case management capabilities.

Try IBM Business Process Manager on Cloud

Sign up for your 30-day complimentary trial of IBM Business Process Manager on Cloud.

Why IBM?

Icon representing the flexibility to use the IBM Cloud-based BPM solution or one of the on-premises solutions

Your cloud or the IBM Cloud?

Take advantage of quick and simple setup with either our SaaS offering or deploy on your own cloud with virtualized containers.

Icon representing the improved collaboration capabilities of IBM’s unified model-driven environment

Collaborate to optimize

You can improve collaboration between your IT and business teams with the built-in visibility and analytics within the unified model-driven environment.

Icon representing the budget-friendly feature for undertaking BPM projects using IBM’s subscription-based consumption model

A price and package for nearly every budget

IBM lets you start small on workflow projects with a subscription-based consumption model. Scale smoothly as you grow from your initial project to an enterprise-wide program.

Automation Learning Hub

Get the latest product information, guides, demos and more to help you automate all types of work at scale.

Contact an expert

IBM offers a scalable platform for rapidly prototyping solutions that automates and augments critical business processes. With an established ecosystem and industry expertise, you can start quickly and scale to enterprise-wide deployment — without the fragmentation of platform and skills that is common to other providers.