01. The basics
What is a digital worker?
Digital workers, also known as digital employees, are software-based labor that can independently execute meaningful parts of complex, end-to-end processes using a range of skills. For example, an accounts payable digital worker might assist an employee in any of three traditional job roles (customer service representative, billing agent, or cash applicator/dispute resolver) to complete an Order to Cash process. The digital worker operates side-by-side with the human employee, performing basic tasks like collecting documentation from customers or generating reports.
Digital workers are designed to:
Execute specific steps in a complex process (often with a human in the loop).
Work across systems to break down work and data silos in order to support better decision making.
Understand human intent, including asking and responding to questions in natural language.