Take an integrated approach to operational excellence

IBM® Z® Service Management Suite offers a single point of control for systems management functions for many system elements. This suite delivers multiple AIOps capabilities required to manage both hardware and software enterprise resources in an IBM Systems complex. Achieve operational excellence with policy-based automation, maximizing availability of IBM Z systems and IBM Parallel Sysplex® clusters and optimizing key IT operations objectives.

Leverage IBM Z OMEGAMON® to extend monitoring and observability to manage the health of the Z platform with product-provided best practices and expert advice from a single service management console. Use IBM Cloud Pak for Watson AIOps to correlate events and apply analytics to understand the impact across hybrid cloud. Publish IBM OMEGAMON® metrics to open AI platforms such as Elastic Stack®, Splunk®, Instana® and Prometheus®.


Minimize risk

Gain a complete picture of your IBM Z environment and its dependencies to handle the complexities of a hybrid cloud implementation.

Collaborative problem resolution

Reduce problem resolution time by improving cross-team collaboration enabling ChatOps tool integrated into Slack®, Microsoft® Teams™, or Mattermost®.

Enhance productivity

Take advantage of comprehensive performance management capabilities to enhance the productivity of IBM Z systems. Manage your entire infrastructure from a single console.

Simplify management

Bring performance and automation data from disparate sources into a single interface with IBM Service Management Unite. Forward detailed metrics to additional tools.

Optimize your network

Identify slow performing connections and high latency in network performance, in real-time and near-term-history, with enhanced network monitoring.

Reduce costs

Quickly identify z/OS software inventory to reduce costs and minimize compliance risk. Consolidate software licenses and gain an integrated experience for monitoring, automation and asset discovery.

IBM Z Service Management Suite features

  • Operate from a single interface
  • Maximize efficiency with a powerful, integrated tool set
  • Enable collaborative problem analysis and resolution with Z ChatOps
  • Comprehensive suite of tools and functions
  • Minimize your compliance risk
  • Improve resiliency with policy-based automation
  • IBM Z Common Data Provider, Collector and Streamer
  • Apache Kafka for IBM Z
  • IBM Z Discovery Service
  • IBM Tivoli® Management Services on z/OS