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Service Management Suite

IBM Z Service Management Suite

Use a comprehensive management suite to monitor, collaborate, automate and manage network and workloads in the z/OS® environment

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IBM Z® Service Management Suite offers a single point of control to monitoring, software and configuration discovery, automation and network management, wrapped with a collaboration framework for your critical business workloads that run on the IBM Z platform.

This suite provides essential IBM Z AIOps capabilities for detecting operational issues, enabling faster decision-making with in-depth root cause analysis and offering the tools to remediate and act promptly to prevent costly outages. It manages both hardware and software resources within an IBM® systems complex, achieving operational excellence through policy-based automation. This maximizes the availability of IBM Z systems and IBM Parallel Sysplex® clusters while optimizing key IT operations objectives.

The IBM Z Service Management Suite includes the following component products:

  • IBM OMEGAMON® for Db2® Performance Expert on z/OS
  • IBM OMEGAMON for IMS on z/OS
  • IBM OMEGAMON for Messaging on z/OS
  • IBM Z OMEGAMON AI for Storage
  • IBM Z OMEGAMON AI for JVM
  • IBM Z OMEGAMON AI for Networks
  • IBM Z OMEGAMON AI for z/OS
  • IBM Z OMEGAMON AI for CICS®
  • IBM Z OMEGAMON Integration Monitor (includes IBM Z OMEGAMON Data Provider)
  • IBM Service Management Unite
  • IBM Tivoli® Composite Application Manager for Application Diagnostics on z/OS
  • IBM Tivoli Management Services on z/OS
  • IBM Z ChatOps
  • IBM Z Common Data Provider
  • IBM Z NetView®
  • IBM Z Resource Discovery Data Service
  • IBM Z Resource Discovery Visualization Service
  • IBM Z Software Asset Management
  • IBM Z System Automation
Upgrading from 2.4.x

Upgrade to IBM Z Service Management Suite 3.2.x from version 2.4.x

What's new Updates to automation features and components
Benefits
Enhanced operational efficiency and cost reduction

Streamline management by consolidating performance and automation data into a single interface, optimize network performance with advanced monitoring and efficiently manage z/OS software inventory to reduce costs and minimize compliance risks.

Improved incident management

Streamline problem resolution and improve cross-team collaboration with integrated ChatOps tools in Slack, Microsoft® Teams™ or Mattermost®. Proactively identify and address operational issues by using OMEGAMON AI Insights, setting essential alert thresholds to prevent disruptions.

Maximized system availability and productivity

Enhance productivity and help ensure high availability by managing your entire IBM Z infrastructure from a single console by using integrated performance management capabilities to optimize the performance of IBM Z systems and IBM Parallel Sysplex® clusters.

Features Get system and resource level automation, performance monitoring capabilities and discovery capabilities that are required to manage the z/OS system and all key subsystems. Integrated AIOps capabilities

Advanced AI-driven operations (AIOps) that proactively detect and address operational issues, perform root cause analysis and automate remediation to prevent system outages.

Operate from a single user interface

A unified interface that consolidates performance, automation and event management data from various sources, providing a holistic view of your IBM Z environment for more effective management.

z/OS Software Asset Management

Tools for managing z/OS software inventory, consolidating licenses and helping ensure compliance, which help reduce costs and mitigate risk.

OMEGAMON monitoring and management

Real-time monitoring tools offering deep insights into system performance, enabling proactive issue identification and optimization of IBM Z system performance.

Enriched ServiceNow configuration management

Automated discovery and accurate mapping of relationships between IBM Z systems and ServiceNow, enhancing configuration management and reducing manual efforts.

Enhanced network and collaboration management

Advanced network monitoring to track performance and identify latency issues, coupled with ChatOps integration in Slack, Microsoft Teams and Mattermost, enabling faster cross-team collaboration and issue resolution.

Products included in the suite

OMEGAMON

Manage the health of the Z platform, a comprehensive performance and availability solution to proactively analyze and manage operating systems, databases or other environments for optimal performance.

The OMEGAMON products that are included in the suite are:

Explore IBM OMEGAMON benefits Try OMEGAMON for JVM free

Service Management Unite

It is a web-based dashboard user interface that brings mainframe management information and tasks from disparate sources into a single environment.

It helps with integrated visibility into mainframe operations to monitor system health and reduce problem determination and resolution times with IBM OMEGAMON, IBM Z System Automation, IBM Z NetView, IBM Z Workload Scheduler and IBM Z Operations Analytics.

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Tivoli Management Services on z/OS

It is an integrated, layered architecture consisting of data access, communication and presentation components that enable cross-platform operation and integration of enterprise-wide data for systems-management applications.

The software foundation supports the development and operations of the Tivoli Enterprise Monitoring Server, the Tivoli Enterprise Portal Server and Tivoli Enterprise Portal and their Tivoli Enterprise Monitoring Agents.

Explore Tivoli Management Services components

Tivoli Composite Application Manager for Application Diagnostics on z/OS

It assures the availability and performance of critical JavaTM business applications and services by comprehensively monitoring the health and performance of the underlying Java Virtual Machines and nested applications.

Enable proactive alerting to capture heap, thread and method dumps, providing development with real-time metrics for problem diagnosis. Collects historical metrics for reporting and capacity trending.

Explore IBM Tivoli Composite Application Manager for Application Diagnostics

Z ChatOps

It provides chatbot capabilities that give users access to the information from Z systems management tools, such as IBM Z System Automation, IBM OMEGAMON, IBM Z NetView® and IBM Z Workload Scheduler, within popular collaboration platforms like Slack, Mattermost and Microsoft Teams.

ChatOps enables multiple teams to collaborate when an IBM Z event is triggered, providing recommendations powered by machine learning, to help isolate and resolve problems quickly.

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Z Common Data Provider

It provides the infrastructure for accessing IT operational data from z/OS systems and streaming it to the analytics platform in a consumable format.

It is a single data provider for sources of both structured and unstructured data, and it can provide a near real-time data feed of z/OS operational data, such as System Management Facilities (SMF) data, OMEGAMON data and z/OS log data to your analytics platform.

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Z NetView

A comprehensive, mainframe-based management for maintaining complex, heterogeneous networks and systems (multiprotocol, multivendor, multiplatform).

Key capabilities and advanced functions include networking and automation and enhanced enterprise integration and customer time-to-value.

Explore IBM Z NetView

Z Resource Discovery Data Service

A containerized component that creates rapid, graphical analysis to discover the relationships among Z systems resources. It is used for understanding resources that run on IBM Z and provides a standard graph API for resource dependencies. 

Automate manual discovery and accurately map relationships between IBM Z and ServiceNow.

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Z Resource Discovery Visualization Service

A React UI component that primarily provides network-style graphs. Consumers of IBM Z Resource Discovery Visualization Service can import it as a node library and configure through its interface. You can feed data to the component by implementing and registering a data provider.

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Z Software Asset Management

Manage your software inventory by scanning z/OS software load libraries and z/OS Unix executable files.

Monitor loaded programs and executable files to determine software usage patterns.

Explore IBM Z Software Asset Management

Z System Automation

A policy-based high-availability solution that maximizes the efficiency and availability of critical systems and applications.

By using IBM Z System Automation, you can implement policy-based automation solutions and reduce Parallel Sysplex management costs.

Explore IBM Z System Automation
Try it free

Try some of the key components of IBM Z Service Management Suite at no charge and with no installation. Your hands-on trial is available within 2 hours for 3 days (including weekends).

IBM Z OMEGAMON AI for JVM trial

Learn how to discover Java performance problems, identify Java heap and garbage collection problems, identify cause of throughput degradation, check z/OS Connect EE API response times and identify z/OS virtual storage issues.

IBM Service Management Unite Automation trial

Learn how to get started with the IBM Service Management Unite console, work with IBM Z System Automation resources and work with IBM Z NetView resources.

IBM Z ChatOps trial

Learn how to get started with IBM Z ChatOps commands, work on an IBM OMEGAMON issue and work with IBM Z System Automation resources.

Case studies
Discover how Banco de Brasília transformed its digital banking experience with IBM Z Service Management Suite.
Discover how Bankdata fine-tunes development and operations with IBM Z OMEGAMON Data Provider.
Next steps

Discover IBM Z Service Management Suite. Schedule a no-cost 30-minute meeting with an IBM Z representative.

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