General contact information

General inquiries

Tel: +58-212-908-8111

Tel: 0800-100-5000

IBM de Venezuela S.A.
Edificio IBM
Avda. Ernesto Blohm
Caracas, Venezuela

1coverage 08-19X5
2English only during off shift hours


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

IBM Hardware Support and Software Support
(Operating Systems, WebSphere, Information Management, Tivoli, & Rational)
Toll: 58-212-908-8811
Toll free: 0800-100-4885
Toll Free Backup*:  800-100-7412
* The Toll Free Backup only will  be available if the main Toll Free 0800-100-4885  is not Available


Lenovo Support for Servers and Storage
Toll Free 0800-100-4885 opción "Sistemas de Lenovo"
Toll Free Backup*: 0800-100-7412

Lenovo Support for personal computers
( thinkpad & thinkcentre )*Applies only for machines under warranty.
Toll free: 0800-100-20111

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.