General contact information

General inquiries

Tel: +60-3-2301-8888
Fax: +60-3-7727-2188


Malaysia Head Office IBM Malaysia Sdn Bhd
19th Floor, Plaza IBM
No. 8, First Avenue,
Persiaran Bandar Utama
47800 Petaling Jaya
Selangor Darul Ehsan


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
Rational Support
Toll Free: 800 4260 0001

Toll Free: 1-800-88-8558
Toll Free: 1-800-18-8668

IT Services
Tel: 1800-88-8558

Technical Support Line
Tel: 1800-88-8558

Tel: 1800 801 106

Tivoli & Security Systems
Tel: 1800 807 735

Informix Software Support
Prime Shift 1-800-88-8558 or1-800-18-8668
Off shift Sev 1's dial AT&T Direct code: (Note 1), then 888-876-9797 (Note 2)1,2

Tel: 1800 80 4656

Information Management and WebSphere
Tel: 1800 888 558

Daeja & FileNet Support

IBM Cognos Software Support
Toll Free: 1-800-80-4997

Appscan Family
Tel: 1800 807 735

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.

1Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes:
2Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.