General contact information


General inquiries

Tel: +385-1-630-8100
Fax: +385-1-611-1119
E-mail: info@hr.ibm.com
www.ibm.com/hr-hr/

Shopping
Tel: +385-1-630-8100

Address IBM Croatia
Miramarska 23
10000 Zagreb
Croatia

Support



Technical Support

Learn how to set up, use, and get the most out of IBM Support with the IBM Support Guide.
IBM normal business hours for your time zone (where the Eligible Machines are located) will be from 08:00 to 17:00, Monday through Friday, excluding national or statutory holidays.
Search for answers and fixes, chat with us, or open and manage cases:


Software
Web: www.ibm.com/mysupport
Call us toll free: 1-800-IBM-SERV (1-800-426–7378) or toll: 1-919-864-3512
(System Software, Information Management, Lotus, Rational, Tivoli, and WebSphere)
Tel: +385-1-630-8100
Fax: +385-1-611-1119
Email: swhelp@hr.ibm.com

Off Shift Support (Severity 1 Issues)
Toll Free: 0800-0426 (for calls within Croatia)
Tel: +385-1-611-0095 (for callers outside of Croatia)

IBM (all other products & contracts)
Tel: +385-1-630-8100
Fax: +385-1-611-1119


Hardware
Web: www.ibm.com/support
Call us toll free: 1-800-IBM-SERV (1-800-426–7378) or toll: 1-919-864-3512
Toll Free: 0800-0426 (for calls within Croatia)
Tel: +385-1-611-0095 (for callers outside of Croatia)
Fax: +385-1-611-1119
Email: IBMHWHELP@hr.ibm.com


IBM Cloud
Web: cloud.ibm.com/unifiedsupport/supportcenter
Call us toll free (international): +1-866-403-7638


Discover why IBM is the right choice because of the IBM Support Advantage.


Customer support

Contracts, orders status, delivery, inventory, invoices and payments.