General contact information

General inquiries

Tel: +57-1-628-2979 (Bogotá)
+57-2-660-4539 (Cali)
+57-4-370-7100 (Medellín)

Tel: +57-1-628-2828 (Bogotá)1
1-800-917555 (CO Nacional)2

IBM de Colombia
Carrera 53 No. 100 - 25

1For calls made from within Bogotá
2For calls made from outside Bogotá
3English only during off shift hours
4coverage 08-19X5


Technical support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

IBM Hardware Support and Software Support
(Operating Systems, WebSphere, Information Management, Tivoli, & Rational)
Toll: 57-1-646-2007
Toll free: 1-800-091-7758
Toll Free Backup*: 1-800-0513-494
* The Toll Free Backup only will available if the main Toll Free 1-800-091-7758 is not Available

IBM Lotus Software Support
Toll : 01-800-912-05013

IBM System X Hardware Support
1-800-091-7758 option 2 - 1-1

Lenovo Support for personal computers
(thinkpad & thinkcentre )
*Applies only for machines under warranty.
Toll free: 01-800-912-3021 option 1


Customer support

Contracts, order status, delivery, inventory, invoices and payments.