General contact information


General inquiries

Tel: Bogotá: +57 1 390 1000
Cali: +57 2 485 0495
Barranquilla: +57 5 385 3064
01 8000 917 555 (CO Nacional)
E-mail: dialogo@co.ibm.com
www.ibm.com/co-es/

Para solicitar servicio técnico
+57 1 390 2828 (Bogotá)
+57 2 660 4539 (Cali)
(1) 5086161 (Medellín)

Shopping
Tel: +57-1-628-2828 (Bogotá)1
01 8000 917 555 (CO Nacional)2

Address
IBM de Colombia
S.A.
Carrera 53 # 100-25 Bogotá - Colombia
PBX: +57 1 390 1000 (Bogotá)

1For calls made from within Bogotá
2For calls made from outside Bogotá
3English only during off shift hours
4coverage 08-19X5

Support



Technical Support

Learn how to set up, use, and get the most out of IBM Support with the IBM Support Guide.
Search for answers and fixes, chat with us, or open and manage cases:


Software
Web: www.ibm.com/mysupport
Call us toll free: 1-800-IBM-SERV (1-800-426–7378) or toll: 1-919-864-3512


Hardware
Web: www.ibm.com/support
Call us toll free: 1-800-IBM-SERV (1-800-426–7378) or toll: 1-919-864-3512


IBM Cloud
Web: cloud.ibm.com/unifiedsupport/supportcenter
Call us toll free (international): +1-866-403-7638


Discover why IBM is the right choice because of the IBM Support Advantage.

Other contacts
Toll: 57-1-646-2007
Toll free: 1-800-011-6913
Toll Free Backup*: 1-800-0513-494
* The Toll Free Backup only will available if the main Toll Free 1-800-091-7758 is not Available

Lenovo Support for Servers and Storage
Toll Free 1-800-011-6913 opción "Sistemas de Lenovo"
Toll Free Backup*: 01-800-0513-494

Lenovo Support for personal computers
(thinkpad & thinkcentre )
*Applies only for machines under warranty.
Toll free: 01-800-912-3021 option 1

Customer support

Contracts, order status, delivery, inventory, invoices and payments.