General contact information


General inquiries

Tel: Bogotá: +57 1 390 1000
Cali: +57 2 485 0495
Barranquilla: +57 5 385 3064
Medellín CEOH y Corfinsura: +57 4 604 6650
01 8000 917 555 (CO Nacional)
E-mail: dialogo@co.ibm.com
www.ibm.com/co-es/

Para solicitar servicio técnico
+57 1 390 2828 (Bogotá)
+57 2 660 4539 (Cali)
+57 4 370 7100 (Medellín)

Shopping
Tel: +57-1-628-2828 (Bogotá)1
01 8000 917 555 (CO Nacional)2

Address
IBM de Colombia
S.A.
Carrera 53 # 100-25 Bogotá - Colombia
PBX: +57 1 390 1000 (Bogotá)

1For calls made from within Bogotá
2For calls made from outside Bogotá
3English only during off shift hours
4coverage 08-19X5

Support


Technical support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

IBM Hardware Support and Software Support
(Operating Systems, WebSphere, Information Management, Tivoli, & Rational)
Toll: 57-1-646-2007
Toll free: 1-800-011-6913
Toll Free Backup*: 1-800-0513-494
* The Toll Free Backup only will available if the main Toll Free 1-800-091-7758 is not Available

IBM Lotus Software Support
Toll : 01-800-912-05013

Lenovo Support for Servers and Storage
Toll Free 1-800-011-6913 opción "Sistemas de Lenovo"
Toll Free Backup*: 01-800-0513-494

Lenovo Support for personal computers
(thinkpad & thinkcentre )
*Applies only for machines under warranty.
Toll free: 01-800-912-3021 option 1

 

Customer support

Contracts, order status, delivery, inventory, invoices and payments.