Micro-services available in iAssist Platform include- Multilingual Speech to Text, text to speech, speech to speech translation, OCR, diarization, etc. to extend solutions like multi-lingual chat & voice bots, call analytics, agent assist, cross lingual document search, email bot with OCR, etc
Languages Supported include: Hindi, Kashmiri, Marathi, Punjabi, Gujrati, Bengali, Odia, Urdu, Tamil, Telugu, Kannada, Malayalam, Arabic, Turkish, Hebrew, Spanish, French, Italian, Mandarin, Vietnamese
- Industries
- Cross Industry
- Banking
- Aerospace and Defense
- Industrials and Manufacturing
- Healthcare
- Financial Markets
- Insurance
- Government, Federal
- Telecommunications
- Government, State/Provincial/ Local
- Retail
- Travel and Transportation
- Education
- Media & Entertainment
- Healthcare providers
- Agriculture
- Hospitality
- Topics
- AI and ML
- Deployment types
- SaaS
- On-premises
- Languages supported
- Hindi
- Portuguese
- Indonesian
- Italian
- Arabic
- Assamese
- Japanese
- Bihari
- Bengali
- Sanskrit
- Sinhala
- Somali
- Kannada
- Kashmiri
- Tamil
- Telugu
- Thai
- Turkish
- German
- Urdu
- Malayalam
- Marathi
- Malay
- English
- Spanish
- Vietnamese
- French
- Oriya
- Gujarati
- Panjabi
- Hebrew
- Regions and countries supported
- Africa - British Indian Ocean Territory, Central African Republic, Democratic Republic of the Congo, French Southern Territories
- Americas - Bahamas, Brazil, Mexico, United States of America
- Asia - Bhutan, Cambodia, India, Indonesia, Japan, Maldives, Malaysia, Nepal, Saudi Arabia, Singapore, Sri Lanka, Thailand, Türkiye, United Arab Emirates
- Europe - Belgium, Denmark, Finland, Germany, France, Greece, Hungary, Iceland, Italy, Norway, Poland, Portugal, Spain, Sweden, United Kingdom of Great Britain and Northern Ireland, Switzerland
- Oceania -
Some of the Benefits include:
Time Saved: With a 95%+ accurate ASR model,
Automation of customer service through multilingual voicebots can reduce operational costs by up to 50%.
Real-time sentiment analysis helps improve customer satisfaction scores by 20-30%, as businesses can respond more effectively to customer needs.
By improving customer engagement and satisfaction, businesses can expect a 15-20% increase in customer retention and loyalty
Key Features Include Accuracy in language recognition
Accuracy in Speech recognition, hence resulting in Accurate transcriptions
Single model for language identification and transcription, hence lighter models
Information about the companies and solutions listed in this directory is provided by each company and is not validated by IBM unless otherwise noted.