Overview

What’s IBM Watson® Discovery?

Watson Discovery is an award-winning AI-powered intelligent search and text-analytics platform that eliminates data silos and retrieves information buried inside enterprise data. The platform uses innovative, market-leading natural language processing to uncover meaningful business insights from documents, webpages and big data, which can cut research time by more than 75%.¹

Use cases

Pinpoints answers

Search bar that uses context to pinpoint answers

Pinpoints answers

Comb through content in your connected data sources, pinpoint the most relevant passage and obtain the source documents or webpage.

Finds trends

Interface that uses data to find relationships between content

Finds trends

Uncover patterns, trends and relationships hidden in your data in near real-time. Use text analytics to gain insights into social media, e-commerce trends and user behavior, finding the root causes of problems to make more informed decisions along the way.

Enhances chatbots

Chatbot that improves customer experience with IBM Watson Assistant

Enhances chatbots

Improve your customer experience by providing answers from documents and data in a conversational search experience with a virtual assistant using the IBM Watson Assistant search skill.

Accrue USD 6.13M in benefits over 3 years

Learn how customers achieve a 383% ROI.

Read Forrester’s POV

Benefits

Clock

Saves time

A large bank reduced the time it took to process statements from 10 days to 2 minutes.

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Coin

Saves money

An oil and gas company reached over USD 10 million in time savings.

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Information passing from one person to another

Reduces workloads

An insurance client reduced the time spent reading and analyzing text data by 90%.

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Graph with positive trend line

Generates revenue

A law firm gained 4X better productivity and earned 30% more revenue.

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Features

Watson Discovery understands the language of your business

Key features

Stack of documents

Understands your business documents

Use machine learning to visually label text, tables and images, while surfacing the most relevant results.

Various interconnected shapes representing a network

Learns your domain space

Integrate custom natural language processing (NLP) models automatically for better results.

Cloud

Deploy anywhere

Deploy AI on any cloud with IBM Cloud Pak® for Data.

Client stories

How Citi is using natural language processing to understand the language of auditing

Citi

Citi is using NLP to help auditors evaluate risk control, meet regulatory obligations and derive insights from within their workflows.

Watch the video (19:07)

Illustration of computer and data

HSBC and EquBot

EquBot and HSBC created a first-of-its-kind AI index, driving over USD 250M in product sales in a matter of months.

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Two people in factory

Woodside

Employees used to spend 80% of their time researching problems and only 20% fixing them. Using enterprise search changed that for the better.

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Technicians by aircraft

Korean Airlines

Technicians use text analytics to uncover root causes and help resolve their 170,000+ annual maintenance challenges 90% faster.

Read the case study

ESPN and IBM logos

ESPN Fantasy Insights

ESPN Fantasy App uses Watson Discovery to help inform fantasy players’ weekly lineups and trade selections.

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Call center efficiency

Maricopa

Maricopa County handled about 70% of thousands of daily conversations without human intervention during the COVID-19 pandemic, saving 100 hours per agent.

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Reports

Savings and benefits with NLP

illustration of hourglass

Savings and benefits with NLP

Watson Discovery customers experience USD 6.13 million in benefits. Read the Forrester Total Economic Impact Report to learn how to achieve a 383% ROI and lower business costs.

Read the Forrester study

Leader in insight engines

Gartner Logo

Leader in insight engines

IBM was named a Leader in Gartner’s Magic Quadrant for Insight Engines 2021 report. The web crawler and NLP within Watson Discovery produce insights with context derived from complex business documents.

Download the Gartner report

Leader in document text analytics

Forrester Logo

Leader in document text analytics

IBM Watson Discovery was named a Leader in The Forrester Wave: AI-Based Text Analytics Platforms (Document-Focused), Q2 2020, receiving the highest score for strategy and the highest score for market presence.

Download the Forrester report

Leader in text analytics

Forrester Logo

Leader in text analytics

Watson Discovery was named a Leader in The Forrester Wave™ AI-Based Text Analytics (People-Focused), Q2 2020 report receiving the highest score for strategy and market presence.

Download the Forrester report

Related products

IBM Watson® Assistant

Address customer requests across channels like digital and voice channels. Guide employees through internal processes, allowing your teams to focus on higher-value work—all while reducing costs.

Explore the product

IBM Watson® Natural Language Understanding

Analyze text to extract metadata from content such as concepts, entities, keywords, categories, sentiment, emotion, and semantic roles.

Explore the product

IBM Watson® Speech to Text

Transcribe your audio with near real-time dictation or batch audio files using our available API that provides out-of-the-box language models, audio frequency options, and transcription output features.

Explore the product

Next steps

See Watson Discovery capabilities in action.

Start at no cost
Book a demo

Footnote

¹ Woodside Energy, IBM, 2 August 2021