Solution areas

Transform how your hotel operates to improve the guest experience and optimize facilities management

Watson marketing

Use the power of Watson to discover what your guests really want and deliver personalized experiences that give your hotel a competitive edge.

IBM journey designer

Gain a single view of hotel reservations to continually improve guest experiences.

Facilities management with Watson IoT

Combine analytics with sensors and equipment to optimize facilities management operations.

Who we work with

Pebble Beach creates a more engaging experience for visitors

IBM developed the official mobile app of Pebble Beach Resorts, enabling visitors to experience the area as if
they’re traveling with a local guide.

Starwood Hotels tailors customer engagement

Starwood Hotels automates business rules to deliver more personalized services to improve the guest stay.

Constance Hotels boasts employee-driven hospitality

Constance Hotels and IBM implemented a social media network to foster creativity and collaboration between employees across the globe, helping to build exceptional guest experiences.

STA Travel improves its analytics with the IBM Cloud

With IBM Planning Analytics on Cloud, STA Travel can access data faster to make better decisions and respond to changing conditions in a more agile way.

IBM technology

Artificial intelligence

The power of AI enables you to provide personalized planning and exceptional hospitality by anticipating guests’ needs before check-in.

IoT

Use IoT to connect all your devices and systems to provide one seamless platform that helps your hotel staff work smarter.

Cloud

Change the way you do business by protecting your content with the IBM® Cloud™ and unlock potential new avenues for growth.

Explore dynamic solutions

Learn how tailored IBM solutions can help you stay ahead of the competition by becoming a favorite destination.