What is a workflow?
Create a workflow using workflow management software to simplify and optimize business processes by coordinating interactions among stakeholders, individuals and information systems. Workflows also support manual and automated tasks to increase productivity and improve collaboration.
How it’s used
Choreograph human and automated work
Choreograph human and automated work with integrated business process and case management. Manage and run hundreds of process instances at scale combining human and robot tasks. Reimagine your processes to improve customer experiences and employee productivity.
Create fit-for-purpose workflows
Manage your business with agility and efficiency as demand and customer needs change. Access a full-function BPMN workflow engine with advanced performance characteristics at the size and scale you need.
Monitor and manage employee productivity
Monitor and manage employee productivity through a wide selection of analytics dashboards and metrics to enable your employees to measure success more easily. IBM® Business Automation Insights provides visibility into workflow performance with an end-to-end, 360-degree view of data and historical monitoring, all within an easy-to-read dashboard.
Enable business users to build workflows
Enable business users to build workflows using low code to complete daily activities such as onboarding, invoicing, customer support cases and more. Free employees’ time to manage changes in customer demand and needs. Empowering your business users improves organizational productivity and allows IT to focus on large-scale strategic projects.
What you get
Empower your business users with the ability to directly participate in workflow improvement.
Governance and compliance
Meet and manage information lifecycle governance needs such as customer data protection and data retention regulations.
Implement changes and deploy new customized solutions with agility.
VM and container technology
Take advantage of high availability, disaster recovery options and multiple environments for development and testing.
Monitoring and analytics
Get insight and visibility to engage participants, scale for transformation, prioritize work and improve productivity.
Public cloud access
Connect from the public cloud or mobile devices through the cloud portal, or use a separately available VPN.
Reuse of process components
Improve efficiency, productivity and consistency across multiple workflows and business groups.
Build once and reuse
A set of common AI and automation components power each IBM Cloud Pak and provide security-rich integrations between them — so you can build once and then reuse across your business and IT operations. Key components include:
- Process mining to identify trends, patterns and details of how a process unfolds
- Task mining to find low-hanging RPA opportunities
- Robotic process automation to automate repetitive tasks
- Unified asset repository to store and share reusable automation artifacts
- Single event hub to process event data in real time and feed machine learning
Personal, interactive AI
Give workers their own interactive AI — in tools they already use, like email, calendars and Slack® collaboration software — to help them perform routine and mission-critical tasks faster. Initiate work just by speaking and then a powerful AI engine goes to work combining prepackaged skills based on organizational knowledge and prior interactions.
The automation foundation and IBM Cloud Paks are containerized software that run on Red Hat® OpenShift®, an enterprise-ready Kubernetes platform. Such containers are ready to deploy anywhere: hybrid cloud, multicloud and edge. Red Hat Open Shift offers one point of control to simplify orchestration across all of your environments.
IBM certifies and manages the container templates to automate the software lifecycle from configuration to monitoring, scaling, compliance and patching. Security hardening techniques reduce the chance of even common vulnerabilities.
Using the IBM automation platform, the bank has automated dozens of workflows and processes throughout the organization, including loan application reviews and approvals, employee onboarding and new account processing.
Automating business workflows at PNC
PNC Financial Services Group Inc. achieved an 80-90% reduction in the number of loan applications it must review manually with IBM Business Automation workflow capabilities. In all, PNC automated 50 business processes and put more than five million automated business rules in production across multiple lines of business.