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Telecom 2030: Dial in for a decade of opportunity
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Reimagine connectivity with AI and hybrid cloud

Telcos are in a pivotal spot. Generative AI promises to transform operations across the entire enterprise, but capitalizing on this new technology remains a challenge. How can you use generative AI to create hyper-personalized customer experiences and optimize network automation? And how do you scale AI models in a responsible, trusted way?

In the news: GSMA and IBM collaborate to accelerate AI adoption and skills for the Telecoms sector


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Explore IBM telecommunications industry solutions

Read the AI Guidebook, "Put AI to work for customer services in telecommunication"
Re-ignite sustained growth with AI and hybrid cloud.

AI assistants will be key to elevating the customer experience and driving revenue growth.

Transform contact centers into profit centers.

Leverage AI to transform the customer experience – from better customer care to personalized engagement and new value propositions.


Read the AI Guidebook, "Put AI to work for customer service in telecommunication"

Hybrid cloud, AI, and automation, are key to maximizing billion-dollar network infrastructure investments.

Optimize your network for value creation.

Improve OpEx, increase security, and reduce MTTR and customer churn and reinvest for innovation with intelligent, automated network operations that drive resiliency and growth. 

Read the IBV report, "Telecoms' blind spot"

Trusted data and AI governance are crucial especially when deployed across an entire network environment.

Scale AI responsibly.

Ensure trust and compliance as you scale AI with enterprise-grade governance capabilities for data and AI. 

Read the blog, "3 key reasons why your organization needs Responsible AI"

More innovation stories

Explore global telecom executives’ expectations for the future—and how CSPs can prepare to thrive in 2030 Read the new IBV study
Bougygues Telecom

Learn how Bouygues Telecom scaled for rapid innovation.

Dubber Corporation

Learn how Dubber is turning conversations into data.


Learn how DISH delivers 5G services on demand.


Learn how TIME dotCom brings network automation to ASEAN.


Explore Gartner’s look into IBM’s AI ethics governance framework.

IBM Chief Privacy Office

Learn how the IBM Privacy Office is building trust in AI.

Think 2024 is coming
Join us in Boston, 20–23 May for Think 2024, and discover how you can scale AI for your business.
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