Process mining
Process mining is the practice of examining processes, cases, and events logged by enterprise applications by using specialized data mining algorithms. Process mining provides you with data-driven insights to manage, monitor, and control your business processes. You can view the following insights with process mining:
- Process models and statistics
- Model comparison
- Conformance check with a reference model
- Process deviations, cost, and time estimation
- Process delays and inefficiencies
- Resource mapping
- Task analysis
You can create process simulations based on the data-driven insights and analytics to make improvements to your process. You can use process mining for the following services:
- Insurance claims tasks
- Data collection and reporting
- Regulations and compliance
- Vehicle checks and reporting
- Medical claims tasks
- Order management
IBM Process Mining
IBM Process Mining is a leading process mining application that uses cutting-edge technology to analyze the processes and tasks in your business. It discovers and constantly monitors event logs and activities in the enterprise systems to generate insights that help optimize your business processes. IBM Process Mining creates and visualizes the end-to-end process along with the process paths.
You can use the following links to learn more about the use cases of IBM Process Mining:
IBM Process Mining helps you analyze performance, address process inefficiencies and streamline the business processes by providing you with actionable insights, such as:
- Identifying the process flow in your enterprise applications
- Tracking the desktop interactions
- Maping the extracted data to create process models
- Discovering, visualizing, and monitoring your process
- Comparing your process models with simulations of the automated process models
IBM Process Mining can integrate with the third-party automation and enterprise applications. It helps you create and run customized scripts to generate bots for your automation. IBM Process Mining includes Process Apps that automate extraction, transformation, and loading (ETL) of data from your enterprise tools to IBM Process Mining.
You can facilitate process automation by using IBM Process Mining for the following tasks:
- Identifying the best process candidates for automation
- Providing cost and performance estimations
- Demonstrating the impact of automation initiatives on your entire process before implementation
IBM Process Mining supports process monitoring. You can create customized monitors or set the thresholds and intervals with IBM Process Mining monitors. You can also configure the application programming interfaces (APIs) of third-party communication tools to receive the automated alerts and notifications.
The following graphic represents the architecture of IBM Process Mining:
IBM Task Mining
IBM Task Mining is a major component of IBM® Process Mining. This application is an on-screen activity analytics tool. It records, analyzes, and generates insights about the user interactions on your system desktop. You can then enter the data into IBM Process Mining. IBM Task Mining can give you important insights, such as:
Productivity
It can help you measure the time that the users take to complete each event in a process. It captures process inefficiencies in the manual activities, for example context switches or rework, that affect the
idle time or time delays. To estimate costs, IBM Task Mining compares your current process and the automated process based on the productive time of the user interactions.
Working Patterns
It can help you discover the patterns of performing an event and the most efficient ways to complete the event. By identifying deviations and inefficiencies, it finds the root causes and helps you set up
the most efficient patterns as the recommended practice for the employees.
Automation
It can help you identify and simulate the working patterns to be automated based on the process complexity and benefits. The simulation analyses the performance and cost benefits of automation and combines the
business data and user interaction data to provide insights on business process automation.
IBM Task Mining helps you integrate with IBM Process Mining for a better understanding of how manual processes impact the business process. IBM Task Mining captures and sends your user interaction data to IBM Process Mining to create an extended process model for deeper insights.
The following graphic represents the architecture of IBM Task Mining:
